Customer Service Data Entry
Resume:
Olga Rivera
Tolleson AZ ***** ***********@*****.***
SUMMARY
Over 20 years’ experience in Accounting, State Agency, and 20 years Customer Service, data entry, excellent verbal and written communication, able to compile fiscal information, analyze and interpret statistical data, reconcile records and report and maintain accurate records
QUALIFICATIONS
Microsoft Soft word
Customer Service Expertise
Accounting A/P & A/R
IT Service Support Desk
Child System
CAP-FITS State System
AFIS & USAS State System
HRIS & Coins
Aztec, Oracle
Type 60 WPM
PROFESSIONAL EXPERIENCE
Process payments to all State Agency & vendor
Code and input payroll in HRIS System
Responsible for resolving issues with any warrants that does not clear AFIS & USAS system
Process monthly & daily reports, resolve issues with deposit from state contracted bank
Complete minor map updates for mapping errors in the GIS system
Facilitate orientation, process new hire packet
Gather documents and complete data entry to determine eligibility for benefits of SNAP
Examines, elevates, approves/denies payments for contracted child welfare services
Processes a high volume of invoices, identifying, resolving discrepancies and reconciliation
Researches and analyzes data from provider invoices, case manager records, Children’s Information Library Data Source (CHILDS) and other sources
Analyze and interpret data
Support technicians to provide help desk support to their provider portal
Also assist calls from clinics and physicians assisting them with connections and sign on issues
Assisting veterans with registering on the portal
EMPLOYMENT HISTORY
04/2019-Present
Information Customer Service Help Desk
Triwest Healthcare Alliance
●Assist VA Staff, Providers and Veterans logging into there system
Assist with password or username
reset, trouble shooting
04/2018-04//2019
Accounting Specialist I
Department of Child Safety
●Processes a high volume of invoices, identifying, resolving discrepancies and reconciliation, researches & analyzes data from provider invoices, case manager records, Children’s Information Library Data Source (CHILDS) and other sources
01/2017-07/2022
Customer Service/Cashier
Home Depot
●Help direct customers to find items looking for
Fulfillment Spec MS OPS
Ricoh
●Complete minor map updates for mapping errors in the GIS system
08/2015 - 01/2016
Cashier
Aramark
● Help direct students, parents and staff to correct building
10/2008 - 12/2010
Customer Service Rep
DES
●Gather documents and complete data entry to determine eligibility for benefits of SNAP
11/2007 -05/2008
Accounts Payable
AHCCCS (Corp Job Bank Temp Agency)
●Process payments to all State Agency & vendor
EDUCATION
IIA, Phoenix, AZ
Bachelor -Business Management Associate in Criminal Justice
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