System Security Support
Resume:
MICHAEL D. ARNOLD
Sacramento, CA *****
CAREER OBJECTIVE: HPE NonStop System Support Administrator
TECHNICAL QUALIFICATIONS:
HARDWARE NS2400, NS16000, Tandem S-Series S7600,
Tandem Himalaya K1000, K2000,
K10000, K20000, CYCLONE, CLX, VLX, CYC\R,
Blade C-Class NB54008,
IBM AS400 (iSeries)
SOFTWARE Centricity Enterprise (GE), MDM, RESMGR
TACL, Enscribe, SQLMP, TMF, Spooler, TCP/IP
NSK OS
NETBATCH
VIEWPT; WebViewpt
XYPRO Security Products
NDM
PROGNOSIS, MOMI
OV 8.1c, MRWIN
BCOM-BackHome
OSS; JAVA 4.1
Remedy, Peregrine, Service Now
DRNet (nti), Gravic Shadowbase, Golden Gate
Automated Operations (ESQ-AO)
SFDC
ALM
MQ
MessageWay
Idelji – Local Analyst
OPSGENIE / PagerDuty
EXPERIENCE:
FEBRUARY 2024 – APRIL 2024 HPE Nonstop System Security Administrator
Hertz (Collabera and Kyndryl)
Daily system security support tasks reviewing security violations reports and providing follow-up to events as required.
Provide weekend and evening on call rotation support.
Monitor Service Now queue for incidents requiring support.
Schedule and plan monthly shared system password resets per procedures.
Perform SOX audit actions as requested to stay compliant.
Keep Configuration Artifacts Repository current to installed systems details.
Provide security custodian support for new User ID creates and configuration.
Direct or recommend enhancements for system performance, reliability, and capacity.
Enforce PCI 4 standards to keep the systems hardened.
Create and integrate solutions and services.
Migration to Greenlake and L-series (HPE Managed Services), sunset J-series (10 nodes).
May 2023 – August 2023 HPE Nonstop System Administrator
Pitney Bowes (Collabera and IBM)
Daily system support tasks and checks which include monitoring performance and transaction messages status using MOMI, ViewPt and Remedy.
Provide weekend and evening on call rotation support.
Performed DR testing and fallback exercises.
Supported SQL table remediation project for numerous tables having sizing constraints.
Provided Safeguard userid security access permissions and password quality rules per policy.
Adhered to all SOD requirements.
Lead the configuration of hardware and software solutions.
Provided Audit team with all evidence requested for SOX compliance.
Evaluate product and services solutions.
October 2022 – April 2023 HPE Nonstop Application Support
Bank of America (BAC)
Daily L2 Electronic Commerce Systems application support tasks which include monitoring performance and transaction messages status using MessageWay utility.
Provide weekend and evening on call rotation support.
Planning and executing monthly application support maintenance.
Perform recovery actions on failed customer transactions as alerted by AO or Viewpt.
Document incident resolution through Remedy.
Collaborate with team to plan and execute annual Application Resiliency Certification (ARC) testing for switching from Prod to DR.
SME in multiple hardware and software platforms.
Document procedures needed to resolve issues to add to SharePoint database for future reference and access by all team members.
January 2021 – December 2021 HPE Nonstop Systems Administrator
The Home Depot (THD)
Worked with vendor Gravic to install and configure ShadowBase product for a successful system migration to new system.
Managed disk firmware update for 130 Seagate spindles which were causing system performance issues.
Managed product install of Local Analyst to three NonStop nodes using THD mandated BizLink SFTP middleware.
Daily system monitoring tasks using ViewPT, MOMI, Open Net AO alerting, ViewSys, Data Analyzer and EMS.
Utilize Service Now for scheduling change requests, Incidents, and CyberArk requests.
OS upgrade Planning and implementation for J06.22.00 to J06.23.01.
Work with multiple vendors to upgrade licenses to existing third party products.
Team on-call rotation as scheduled.
February 2020 – January 2021 Cybersecurity Support on HPE Nonstop Systems
Wells Fargo Bank
Performs root cause analysis, debugging, support, and post-mortem analysis for security incidents and service interruptions.
Plan, document, schedule XYPRO upgrades. Install and support existing systems and infrastructure to ensure operational stability.
Open and manages vendor problem tickets to resolution utilizing Remedy, SNOW, and Salesforce. Update or add new SharePoint procedures for reference and solution archive needs.
Use Monitor tools and proactively help as team player for cross training.
Provide weekly status updates on all projects being worked.
Author and provide input for multiple and converged systems and services, system documentation, procedures, and processes.
Troubleshoot, resolve, and recommend improvement for systems, network, and security problems across converged technology platforms.
August 2019 – Present Merchandiser Store Setup and Reset
SASR
Pet Smart store reset work and collaboration with team to successfully complete store setups in Idaho, Montana, Wyoming.
Best Buy Holiday support in Utah.
May 2018 – October 2018 System Administrator
Albertsons, Pleasanton, CA.
Provide daily customer support for Tandem performance, Base24 station checks, and user authorization/authentication using XYPRO security products.
Install, configure and test new versions of multiple XYPRO products as needed.
Experienced at troubleshooting and documenting customer reported problems for SharePoint.
Adhere to ITIL practices with all Change Requests, utilizing Service Now (SNOW).
Pursue and assume new/additional opportunities daily.
Utilize AO for proactive alerting of any system issues.
System network configuration tasks and support.
Work on ATLAS project to convert system to new IP network for Private Cloud.
Provide level 1,2,3 support for all system issues.
June 2016 – January 2018 Customer Support
XYPRO, Simi Valley, CA.
Provide daily customer support for XYPRO security products to our customers worldwide.
Install, configure and test multiple XYPRO products to include XMA, XAC, XSM, XPQ, etc.
Experienced at troubleshooting and documenting customer reported problems.
DRNet review for customer use with XYPRO products.
Utilize Salesforce and ALM tools to track/mange reported cases.
January 2014 – January 2016 System Administrator
Union Bank, Monterrey Park, CA.
Perform daily system checks on iSeries (IBM) systems and NSK (Tandem) systems.
Provide status reporting on portfolio of projects/activities.
Manage time productively.
Deliver timely status and updates to management on system events.
Responsible for tasks associated with assigned projects.
Demonstrate broad understanding of technical environment and able to collaborate effectively across all departments with all groups.
Providing the best customer experience possible.
Utilize multiple third-party software to include ICE, NDM, XYPRO, Prognosis, and BCOM.
SME on IBM iSeries 810 to provide primary and backup system support.
Planning for G06.21 to G06.32 NSK OS upgrade.
Provide clear and concise documentation in accordance with standards in place.
Proactively share ideas and information.
June 2009 – January 2014 System Administrator
Scripps Health, San Diego, CA.
Perform GE updates to Centricity Enterprise Hospital application
Relocated to Tandem DBA team to provide data base support along with current duties
Performed successful DR test on Integrity system at Colorado Springs HP site.
Performed daily system health checks and monitoring.
Performed OS upgrade using DSM/SCM
Documented system startup and shutdown procedures for production system.
Submit weekly status reports to management on all tasks and projects.
Configure and add new printer and terminal devices to the system.
Track disk utilization and capacity growth along with OCB usage.
Schedule and coordinate system downtime with all business partners for upgrades.
July 2000 – April 2009 System Administrator
Union Bank of California, Monterrey Park, CA.
Provide status reporting on portfolio of projects/activities.
Migrated from “K” to “S” series platform.
Planned, scheduled, and successfully implemented “K” system hardware upgrade.
Migrated NSK on all systems from D45 to D48.
Delivered timely quotes to management which allowed cost saving purchases for third party hardware.
Demonstrate broad understanding of technical environment and able to work effectively with all functions.
Replication products Link24 (in house) and DRNet tested for best practice.
Utilized multiple third-party software to include ICE, NDM, XYPRO, Prognosis, and BCOM.
Document procedures for operations to follow to expedite system fault isolation in case of failures.
Modify ATM entries in ICE configuration, as the business needs are determined.
Cross trained on IBM iSeries 810 to provide primary and backup system support.
July 1997 – July 2000 System Administrator
DELL Computers, Inc., Austin, Texas
Provide daily level 2 support for all Tandem support issues.
Implement system change requests on all nodes.
Correct batch jobs discrepancies when failures occur.
Perform file maintenance work such as reloads, extent resizing, and DCOM.
Analyze Viewpt, VHS, EMS, TMDS, and SYSHEALTH logs for root cause of errors.
Diagnose performance issues by using Measure and Offender.
Utilize phone maintenance skills to expedite problem isolation and resolution.
Train operations staff on monitoring the systems.
Advanced verbal and written communication skills when working with people at all levels.
January 1997 - June 1997 System Administrator
Alliance Consulting, Incorporated
Experian, Orange, California
Created a Backup Plan for the test system to be implemented on the production system.
Utilized Netbatch Plus for job automation.
Provided daily Level one to Level three-system support.
Managed system data space.
Utilized Safecom for added level of security when adding users.
Planning for D30.02 to D42.01 NSK-migration.
Rework QIO configuration for clean startup.
August 1996 - November 1996 System Administrator
North American Consulting Services
ValueRx, Albuquerque, New Mexico
Performed sysgens for new hardware.
Provided Daily Level 1, 2, 3 systems support.
Provided Network support with modem install, line configurations and SCF Traces.
Planned file maintenance work to manage disk space.
Performed Security administrations work at the Guardian level.
Planned D31 to D32 migration planning on the production system.
Planed D20 to D32 migration on a development system.
Developed hardware / software proposals and justification letters.
Performed capacity planning using DSAP and Measure.
Assisted Tandem Services with RDF install to accommodate the data center move to Texas.
September 1995 - May 1996 System Administrator
North American Consulting Services
DELL Computers, Inc., Austin, Texas
Installed LPD1179 Laser printer protocol for FAST-TCP on all nodes to share the new Xerox Laser printers.
Manage / Support MQ Series Dispatcher on multiple nodes PTCLMQS.MQCNF<node>.
Performed sysgens and reconfigured I/O for K1000 and K10000 systems.
Determined root cause of systems problems using Viewpt, SCF, CMI, FUP, and PUP.
Reconfigured Tel-appa & Pathway applications to increase performance by limiting hops needed for remote users.
Utilized Edit Mass program for searching and verifying applications code and startup files are DXX compliant.
Upgraded Expand over LAN controllers to 3615 to take advantage of DXX series enhancements for QIO configuration.
Used SCF/PTRACE for determining if SNAX lines are functioning properly.
Diagnosed problem with migrating the C30 CAM/RSC application to D30.
Experienced using ENSCRIBE files and their defines properties.
Utilize CD-READ for problem analysis, research and new product information.
Assist Tandem SE in diagnosing problems and performing system reconfigurations.
Work with third party hardware/software companies, when acquiring new or additional products.
Project planning for migration from 16-processor Cyclone system to a 14-processor K10000.
Performed project planning for application conversion from C30 to D20.
Provided problem resolution for Level three support issues.
Supported pathway applications.
Assisted management with system inventory & contractual issues.
Worked with Project Manager to coordinate and plan Data Center Relocation.
Provided after hours’ standby systems support.
Responsible for creating, documenting, and testing system startup/shutdown files.
Attended Production Design Review and Production Readiness Review meetings.
Utilize EMS, Prognosis, Enlighten, and Viewpt to resolve system problems.
Performed Software Audit to verify software being used on all corporate systems is currently required and accurately billed to keep Monthly License / Maintenance fees at their lowest.
1994 – 1995 System Administrator
J.T.S. Computer Services
Blue Cross Blue Shield, Rochester, New York
Delivered professional system support services for the Tandem Himalayan K1000 system. Managed project installation. Worked on all aspects of the system startup requirements.
Developed operations plan for system backups, job scheduling, and event message monitoring.
Installed new software and new NSK software releases.
Priced and coordinated delivery of new hardware and software products.
Provided measure reports to management on system performance and utilization.
Generated startup files to optimize system cold loads.
Installed, configured, and tested additional DASD for system add-ons.
Set up and configure modems and dial-out ports for remote users.
Planned and coordinated all aspects for additional stand-alone system to be used for new project.
Implemented a Drug POS application to successfully provide Pharmacy On-line Transaction Processing with the Muscato Engine.
Installed, configured, and tested Tandem utilities: Netbatch, RSC, TCP/IP, SNAX/APC, TTE, and Offender.
Educated new users to Tandem Architecture and capabilities.
1983 -1993 Customer Support Engineer
TANDEM COMPUTERS, INC.
Senior Support Engineer, PORTLAND, OREGON, 1989 - 1993
Delivered professional engineering support services on all assigned customer accounts. Worked extensively on all systems, peripherals, and software. Installed fixes to software defects.
Acknowledged by customers and employers for being highly professional, action oriented, results driven, and a team player.
Developed a high degree of trust with customers by solving system problems rather than symptoms.
Established solid customer relationships resulting in a high level of customer confidence. The largest Pacific Northwest bank converted to an all Tandem platform based on this confidence level.
Provided technical expertise to sales and analysis groups, resulting in top quality sales proposals leading to equipment purchases of up to $20 million.
Analyzed, planned, proposed, and implemented customer data center relocation project. Met or exceeded deadlines and targets during eight-month project involving relocation of multiple systems.
Responded to system support services calls well within contract mandated response time.
Senior Customer Engineer, Cupertino, California, 1987 - 1989
Provided customer engineering support services for Tandem in-house systems, including install / de-install work.
Coordinated a major move of 15 systems to new buildings, resulting in timely completion with minimum impact to users.
Pro-actively worked with other engineers to expedite project completion.
Customer Engineer, Los Altos, California, 1985 - 1987
Managed the benchmark test center. Worked with prospective customers to schedule and reconfigure systems, facilitating customer applications testing.
Scheduled customers and analyzed needs to maximize efficient use of systems.
Provided customers with information on the company’s technology.
Configured systems to customer’s requirements for their application testing.
Customer Engineer, Cupertino, California, 1983 - 1985
Provided customer engineering support services for Tandem in-house systems, including install / deinstall and system upgrades.
Installed FCO’s to keep the systems operating with latest release fixes.
Worked with senior level engineers to gain knowledge of products.
Responsible for primary support of twelve systems.
EDUCATION
University of Phoenix, BSIT (*one class left), Diamond Bar, California, 2003-2005
De Anza College, Cupertino, California, 1981 - 1988
City Colleges of Chicago, Heidelberg, Germany
St. Edwards University, Austin, Texas
Austin Community College, Austin, Texas
Tandem Education Center: Hardware and Software classes.
US ARMY 1976 – 1980 (E-5) 34F20 “DSTE-General Dynamics System Support” Honorable Discharge
TOPS – Tandem Outstanding Performance Award
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