Customer Service Business Development
Resume:
Bilingual Receptionist
Nancy Castillo
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls.
Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level.
Customer-focused professional with successful 10-year career in customer service sector. Dynamic successful applying organization and communication skills in busy business environment. Dedicated bilingual customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic event coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of what clients need and want. Motivated to learn, grow and excel in customer service.
Address
Las Vegas, NV, 89121
Phone
**********@*****.***
Project
Management
Manager
Magical Castle Banquet Hall, North Las Vegas, NV
Evaluated employees' strengths and assigned
tasks based upon experience and training.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle
ground.
Prepared annual budgets with controls to prevent
overages.
Onboarded new employees with training and
new hire documentation.
Delivered feedback to decision-makers regarding
employee performance and training needs.
2013-10 -
Current
Sales and
marketing
Business
administration
Negotiation
Financial
Management
Mathematica
l calculations
Verbal and
written
communicati
on
Operations
management
Schedule
optimization
Budgeting
Job
inspections
Landscaper
Castillo Landscaping, Las Vegas, NV
Planted bulbs, trees, bushes and flowers for
residential and commercial clients.
Installed underground sprinkler systems to provide grass and gardens with adequate water supply.
Worked with customers to develop designer
landscaping plans for various budgets.
Used shears, pruners and chainsaws to prune and
trim hedges and shrubs.
Installed and maintained landscapes at homes,
offices and parks.
Removed weeds, hazards and debris from
common pathways to improve usability.
Maintained grounds by trimming, weeding and
general clean-up.
Developed lasting customer relationships and
grew network over time.
Completed timesheets and project reports on
time to maintain client files for future reference. Removed and disposed of plant debris from work
sites to keep areas safe and well-organized.
Rearranged planting beds and flower gardens
seasonally.
Monitored weekly and daily scheduled tasks to
achieve desired workflow speed.
Designed and drafted planting plans for formal
gardens and perennial flowerbeds.
Applied weed and pest control chemicals to
lawns, protecting grass growth and improving
appearance.
Mulched gardens, placed sod and adjusted soils
to provide optimal growth potential.
Performed planting, watering, mulching and
edging of lawns.
Educated employees and members of public on
plant biology and health.
Assisted with weekly project planning and crew
scheduling.
2008-04 -
2010-08
Identified and removed invasive plants and
noxious weeds for garden aesthetics and
ecosystem health.
Provided expert lawn care, mulching, aerating
and trimming around walks, walls and flower
beds.
Maintained routine landscaping schedules to
boost lawn health.
Followed planned landscaping designs to
determine placement of sod, sown grass, flowers
and foliage.
Identified plant diseases and researched
methods for mitigation.
Installed stonework according to landscape
design plan and client specifications.
Cultivated soil and added fertilizer, compost and
amendments.
Handled hedge, bush and shrub trimming.
Diagnosed lawn and garden issues and
recommended targeted solutions.
Trimmed greenery, shrubs and hedges to
maintain uniform appearance.
Enhanced visibility and improved tree and bush
shape through intentional pruning.
Maximized water conservation, checking sprinkler
spray angles and testing digital controller
performance.
Answered questions and addressed customer
concerns according to rigorous timetables,
supporting diverse lawn health and landscape
development requests.
Reviewed plans and designs to verify
completeness of grounds work.
Created striking landscape designs, applying
years of diverse industry knowledge.
Surgical Technoligist
Spring Valley Surgical Center, Las Vegas, NV
Managed operating room setup by cleaning and
sterilizing instruments and surfaces, maintaining
2007-07 -
2007-11
supply inventories and organizing surgical tools.
Delivered exemplary assistance and support to
surgeons during general, gynecological,
orthopedic, neurological and plastic surgery
procedures.
Sterilized instruments and disposed of medical
supplies and waste following OSHA guidelines.
Developed training initiatives on new equipment
and procedures to promote highest patient care
standards.
Evaluated procedure needs and purchased
equipment and tools for procedures.
Operated, adjusted and monitored diagnostic
equipment and other machines used during
procedures.
Maintained daily workflow, coordinating with
operating room staff to prepare for scheduled
and emergency cases.
Coordinated acquisition of surgical services and
specialized equipment.
Maintained high infection control standards.
Created and maintained unobstructed operative
fields using diverse range of tools.
Evaluated procedure needs and set up
equipment, tools, supplies and instruments.
Decontaminated, cleaned, assembled,
packaged, sterilized, stored and distributed
reusable surgical instrumentation and equipment.
Setup operating and surgery rooms by preparing
equipment and supplies for upcoming
procedures.
Receptionist
Allstate Insurance Co, Las Vegas, NV
Confirmed appointments, communicated with
clients and updated client records.
Managed multiple tasks and met time-sensitive
deadlines.
Answered central telephone system and directed
calls accordingly.
2006-08 -
2007-02
Education
References
Greeted incoming visitors and customers
professionally and provided friendly,
knowledgeable assistance.
Provided callers with address, directions,
company website and related information.
Resolved customer problems and complaints.
Answered phone promptly and directed
incoming calls to correct offices.
Corresponded with clients through email,
telephone or postal mail.
Kept reception area clean and neat to give
visitors positive first impression.
Answered large volume of incoming calls daily to
resolve customer issues and schedule
appointments.
Troubleshot copy machines and printers and
scheduled service as needed.
Responded to inquiries from callers seeking
information.
Provided clerical support to company employees
by copying, faxing and filing documents.
Sorted, received and distributed mail
correspondence between departments and
personnel.
Scheduled and confirmed appointments and
meetings for senior management team.
Maintained confidentiality of information
regarding clients and company.
Associates : Surgical Technologist
Nevada Career Institute - Las Vegas, NV
2005-08 -
2006-08
Edna Haro
Magical Castle Banquet Hall
Since 2014
Nevada Party Bus
Duke Rosson
Manager
Since 2018
Laura Dona
Since 2018
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