United States Program Analyst
Resume:
Lakeshia DESHAWN KEYS
Accokeek, MD 20607 United States
Mobile: 1-240-***-****
Email: **********@*****.***
Availability:
Job Type: Permanent, Multiple Appointment Types, Telework Work Schedule: Full-time, Multiple Schedules
Desired Locations:
ALL, District of Columbia, United States; ALL, Florida, United States; ALL, Maryland, United States; ALL, New Jersey, United States; Alexandria, Virginia, United States; Arlington, Virginia, United States; Baileys Crossroads, Virginia, United States; McLean, Virginia, United States; Delaware, New Jersey, United States Work Experience:
Program Analyst
Defense Information System Agency (DISA) - Joint Service Provider (J6) (This is a federal job)
The Pentagon
1400 Defense Pentagon
Alexandria, DC
6/2024 - Present
Salary: $129,759.00 USD Per Year
Hours per week: 40
Series: 0343 Management And Program Analysis
Pay Plan: GG - Grades Similar To General Schedule. Grade: 13-4
Duties, Accomplishments and Related Skills:
Serves as a Program Analyst for the Joint Serves Provider (JSP) Acquisitions Division, supporting the agency's Information Technology Acquistions program. Provides program related data collection, and analysis. Serving as the Contract Officer Representative
(COR) Level 3, collaborates with Department of Defense (DOD) agencies, leadership and customers.
Supervisor: Veronica Wright 240-***-****)
Okay to contact this Supervisor: Contact me first
Program Specialist
Transportation Security Administration (TSA) - HQ (This is a federal job) Department of Homeland Security (DHS)
Springfield, VA
9/2022 - 6/2024
Salary: $128,000.00 USD Per Year
Hours per week: 40
Series: 0301 Miscellaneous Administration And Program Pay Plan: SV - Transportation Security Administration Employees Other Than Executives Grade: 13-4
Duties, Accomplishments and Related Skills:
Provided analytical and administrative support for the Security Operations Office (OSO), Acquisitions Department. Knowledge of strategic planning policies, methods and procedures. Management and administrative practices, concepts, and analytical methods to plan, execute, revise and advise on management and administrative policies. Identified problems, procedures and processing logistical requests. Initiates, tracks, follow up on all cases and requests. Acting Supervisory Program Specialist - in absence of current Supervisor, managed staff on day to day assignments, provided status updates and briefings to Senior Leadership. • Supervisory Procurement Specialist (Acting) for the Logistics Division – Served as Supervisory Procurement Specialist in the absence of the Supervisor. Overseen the workflow for the staff and employees, in the absence of the Supervisor. Coordinated and interacted with other Department and engage in selected stakeholders, assisting over 400 airports (Small, Medium and Large Hubs). Provided guidance and training to the staff. Assigned work, adjusted schedules, handled projects and approved request and taskers as needed. Contributed to continuous process improvement in order to achieve objectives.
Analytical research and activities involving TSA and other organizations. Servicing over 400 plus airports with COVID-19 Pandemic Protective Equipment (PPE) and supplies. Utilizing Analytics Informatics Management System (AIMS) to process and provide updates regarding PPE request. Research and communicating with the warehouse points of contract for inventory status and shipping updates. FAITAS COR Level III Certified for Mission Support and Procurement Contracts. Consolidates and maintains program data in excel spreadsheets. Identifying potential discrepancies and independently researches apparent causes of the discrepancies. Handled contract related COR Level III. Maintained office records, actions, briefings and other related requests, easily retrieved and formatted requests. Performed other administrative related duties, Human Resource, Human Capital requests, responsible for meeting minutes and transcription of meetings to iShare database. Master Timekeeper, Web Time and Attendance (WebTA), SPOC - IT related requests, research. Full time telework, worked independently with minimum supervision. Supervisor: Randall Holden 571-***-****)
Okay to contact this Supervisor: Yes
Program Analyst (Detail)
Transportation Security Administration (TSA) - ESVP-HQ (This is a federal job) Enrollment Services and Vetting Programs Office (ESVP) 6595 Springfield Center Drive
Springfield, VA
3/2022 - 9/2022
Salary: $100,923.00 USD Per Year
Hours per week: 40
Series: 0343 Management And Program Analysis
Pay Plan: SV - Transportation Security Administration Employees Other Than Executives Grade: 13-1
This is a time-limited appointment or temporary promotion Duties, Accomplishments and Related Skills:
(Temporary-Detail) I support the TSA REAL ID Program Manager, responsible for coordinating activities across Transportation Security Administration (TSA) and with Department of Homeland Security (DHS) to prepare TSA enforcement of REAL ID, and transitioning the REAL ID program from DHS to TSA. Duties and responsibilities include assisting the PM with developing enforcement options, planning the transition of the REAL ID program to TSA, managing projects appropriate for this band level, and coordinating activities across TSA, with DHS and external stakeholders as needed. I collaborated with other divisions and offices to ensure coordination of activities in support of timely enforcement of REAL ID. I compiled, tracked, and analyzed information from a variety of sources and made feasible recommendations for the success of the program. Drafted high quality memos, briefings, reports and other technical documentation, both program documentation and deliverables intended for Senior leadership and Congress. Analyzed and supported project development and tracking to meet milestones in support of program transition from DHS. Led projects and large work activities, delivered status updates, project updates and after action reports. Briefed Project Manager and Senior Specialist or management officials.
Supervisor: Simone Davis 202-***-****)
Okay to contact this Supervisor: Yes
Administrative Specialist
Transportation Security Administration (TSA) - HQ (This is a federal job) Department of Homeland Security (DHS)
6595 Springfield Center Drive
Springfield, VA
5/2020 - 3/2022
Salary: $92,416.00 USD Bi-weekly
Hours per week: 40
Series: 0301 Miscellaneous Administration And Program Pay Plan: SV - Transportation Security Administration Employees Other Than Executives Grade: 12-2
Duties, Accomplishments and Related Skills:
Meeting/Scheduling Coordinator – via Skype, WebEx, Cisco Jabber, Outlook etc. schedules meetings and prepares agendas, meeting materials and handles the meeting minutes and summaries.
COR Level II for Mission Support and Procurement Contracts – Processes contract related tasks and assignments, market research, vendor research, cost estimates and analysis, IGCE, assembling the packages for purchase request as needed. Pandemic Personal Protective Equipment (PPE) – Processes all PPE related supply request through the Airport Information Management (AIM) database/system. Reviews, approves and calculates supply request on a daily basis. Troubleshoots, tracks and answers all PPE related questions and inquires through the SO Logistics mailbox, helpdesk, telephone and email. Interacts with the PMIS Contractors, HUBs, airport staff, Points of contact for the warehouse and all departmental staff. Provides training and guidance for staff as needed.
Records Coordinator – (electronic records) maintains office records and inquires, administrative request to ensure information is easily retrieved and formatted. Supervisor: Randall Holden 571-***-****)
Okay to contact this Supervisor: Yes
Administrative Officer/Specialist
Library of Congress, US Programs, Law & Literature Division (This is a federal job) 101 Independence Avenue, SE
Washington DC, DC
6/2016 - 5/2020
Salary: $86,000.00 USD Per Year
Hours per week: 40
Series: 0301 Miscellaneous Administration And Program Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 11-6
Duties, Accomplishments and Related Skills:
•Assist the USPRLL Division Chief, Section Heads, and up to 75 employees within the Division
•Process all budget requests. Reconcile all purchases monthly, and end of the fiscal year purchases. Using the internal eManagement system, update and track all credit card transactions and purchases.
•Prepare and process all Travel Authorizations and Travel Vouchers. Domestic and International travel; complete amendments as needed. Ensuring travel has been approved and authorized. E2Solutions and Momentum databases used to process all travel related documents.
•Human Resource/EmpowerHR/SERENA – Process all HR request, handle and prepare employee Action Items, PARs, SF-50/52, Reassignments, New Hires, Vacancy Announcements, Prepare Hiring Packages, schedule interviews, serve as Subject Matter Expert for Structured Interviews.
•Supervise Program Assistant and Clerical Staff, Students and Interns. Delegated to monitor work performance, provide work assignments and training, for clerical staff, contractors, Program Assistant. Serve as backup for administrative related duties.
•Timekeeper. Process all time and attendance for staff. Reset passwords, updated timekeeping records and files. Certify time, in the absence of employee. Update leave and schedule changes.
•Prepare and process all Print requests. Order brochures, displays, signs, handouts. Ensure request are authorized and approved and verify accounting and budget approvals.
•Contracts (FAC-COR Level Certified) - submit and prepare statements of work (SOW), enter contract related documents in the momentum system, review and edit contract related documents; records maintenance and update all contract related documents and materials; attend and provide input on contract related meetings, attend contract related courses/training to maintain required certifications for FAC-COR requirements.
•Database/Applications - Daily use of the Library of Congress/agency related databases and systems: Momentum database, to process travel, training, budget and financial related request, transactions, training, and ordering supplies. Reconcile all outstanding purchases on a regular basis.
•Summarize departmental meeting minutes and correspondence as needed.
•Attend all departmental and agency related meetings and trainings. Provide status reports and updates.
•Automation Liaison – Using the LOC Service Now (previously known as Footprints) database system, submit tickets for APLO/OCIO, teleconferences, video/AV set up request, phone repairs, database issues, telephone issues, computer and printer related issues, equipment replacement request. Monitor the office electronic calendar, handle all conference room updates and set up.
•FAME – Process and create tickets for all FAME request, for logistical, facilities, move, cleaning, repairs request.
•Provide customer service to all staff and the general public.
•Serves as the main point of contact/Office Manager/Liaison, for all administrative matters.
Supervisor: Carmen Reese 202-***-****)
Okay to contact this Supervisor: Yes
Financial Management Specialist (Temp Detail)
Library of Congress - Finance and Budget (OFCO) (This is a federal job) 101 Independence Avenue, SE
Washington DC, DC
4/2019 - 9/2019
Salary: $88,450.00 USD Bi-weekly
Hours per week: 40
Series: 0301 Miscellaneous Administration And Program Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 11-5
This is a time-limited appointment or temporary promotion Duties, Accomplishments and Related Skills:
Subject Matter Expert (SME) for processing Travel and Financial Transactions for International, Local, Group, Sponsored, In-kind and Invitational types of travel. Creating reservations and communicating with CWTSato and Citibank for all travel related issues or concerns. Training staff and managers on using the E2Solutions Travel database as well as the Momentum Database Currently working on a Detail in the Travel Office, creating new profiles and accounts for the E2Solutions. Calculating per diem rates, entering accounting codes for all travel related tasks. Answering questions, providing day to day customer service to the Library of Congress employees. Creating spreadsheets and data tracking sheets for travel related inquires. General administrative assignments as needed. Help Desk and Customer service liaison. Answering and troubleshooting all travel related issues. Accounting verifications, reservations for travelers, budget related verifications, NonSponsored travel, International Travel and Local Travel, Inkind and federally sponsored, Excused absence.
Supervisor: Nicole Offut 202-***-****)
Okay to contact this Supervisor: Yes
Human Capital Management Specialist (Detail)
Library of Congress - National and International Outreach (NIO) (This is a federal job)
101 Independence Avenue, SE
Washington DC, DC
6/2018 - 9/2018
Salary: $86,000.00 USD Per Year
Hours per week: 40
Series: 0301 Miscellaneous Administration And Program Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 12-2
This is a time-limited appointment or temporary promotion Duties, Accomplishments and Related Skills:
As the Human Capital Management Specialist, serves as the main point of contact for the office, working independently with minimum or no supervision. Serves as the indirect manager for other administrative staff. Supports all operations of the office. Responsible for providing guidance, training to the staff, managers and supervisors. Process and provide services for all: Administrative, Human Resource, Budgetary, Facilities, Time and Attendance, Travel, Automation, and operational request. Implementing and following all policies and procedures for over three hundred employees. Consults and coordinates with managers, staff and the general public. Performs analysis as needed for conflicting decisions, such as precedent decisions, providing solutions for all problems, questions, and request. Assist with long term and short term projects, as the team lead or project coordinator, setting deadlines and overseeing the projects from start to finish. In this position multitasking and excellent customer service skills are a high priority. Supervisor: Tabitha Irving 202-***-****)
Okay to contact this Supervisor: Yes
Program Specialist
Library of Congress, Copyright Royalty Board (This is a federal job) 101 Independence Avenue, SE
Washington DC, DC
6/2007 - 5/2016
Salary: $73,270.00 USD Per Year
Hours per week: 40
Series: 0301 Miscellaneous Administration And Program Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 11-6
Duties, Accomplishments and Related Skills:
•Assisted the Copyright Royalty Chief Judge and Associate Judges and Attorney Advisors
•Supervised Contractors and temporary staff, ensuring that all duties are completed on time. Provided guidance/assistance when needed. Followed up on all contractors work to ensure the contractors have fulfilled the requirements of the assignments.
•Date stamped, scanned and logged in, all case related information for the office
•Distributed all case related information to the Judges and Attorneys
•Updated the Court Docket list for each case
•Reserved the hearing rooms for all upcoming cases being presented for the Judges review
•Answered all verbal and written request
•Prepared all responses to inquiries about the office or case related information
•Acted as the main point of contact for the office, Supervised Interns, temporary staff
•Answered all email and telephone request from the general public
•Retrieved all current and previous case related information upon request
•Reviewed all claim related information and request
•Attended all Personnel related training, acted as the back-up for all personnel related matters
•Ordered supplies and kept inventory of all supplies
•Sorted and distributed the mail
Supervisor: Gina Giuffreda 202-***-****)
Okay to contact this Supervisor: Yes
Legal Assistant
US Attorney's Office, Federal Major Crimes Division (This is a federal job) 555 4th Street, NE
Washington DC, DC
10/2004 - 6/2007
Salary: $45,169.00 USD Per Year
Hours per week: 40
Series: 0986 Legal Assistance
Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 07-7
Duties, Accomplishments and Related Skills:
•Assisted the Deputy Chief and up to 18 attorneys
•Opened and closed cases, organized, updated all case files; Electronically filed cases
•Assisted with all Trial Prep and Litigation Support; Researched case related information
•Provided attorneys with criminal and defendant information
•Hand delivered sealed documents to the Clerk’s Office
•Prepared and proofread all documents, motions, memorandums, and correspondence
•Communicated orally and in written format
•Researched information using Lexis Nexis, PACER/Electronic Case Filing (ECF), Westlaw, RCIS, LIONS and other approved databases
•Participated in witness interviews
•Attended and Assisted in Trials/Hearings
•Completed Time and Attendance for staff using the STAR database
•Answered and redirected telephone calls
•Prepared all travel arrangements and reimbursements\
•Trained New Legal Assistants
Supervisor: Geovina Oneal 703-***-****)
Okay to contact this Supervisor: Yes
Secretary
Administrative Office of the US Courts, Office of Public Affairs (This is a federal job)
1 Columbus Circle, NE
Washington DC, DC
7/2001 - 10/2004
Salary: $36,491.00 USD Per Year
Hours per week: 40
Series: 0303 Miscellaneous Clerk And Assistant
Pay Plan: PB - Administrative Office of the U.S. Courts (AOUSC) administrative and professional positions
Grade: 1D-1
Duties, Accomplishments and Related Skills:
•Assisted the Assistant Director as well as 15 other employees in the office
•Answered and redirected all telephone calls and visitors
•Typed, edited, and filed all correspondence and memorandums
•Prepared purchase orders and travel request as needed
•Completed assignments via email, facsimile and or by written request
•Assembled and distributed all seminar packages, newsletters and daily news/press releases
•Maintained the Assistant Director's calendar and the electronic calendar for the office
•Verified invoices and budget information using the Central Accounting System (CAS) Supervisor: Lorrie Hyatt 202-***-****)
Okay to contact this Supervisor: Yes
Education:
University of Maryland University College Cheverly, MD United States Master's degree 8 / 2014
Credits Earned: Semester Hours
Major: Management Minor: Public Relations
Relevant Coursework, Licenses and Certifications:
Relevant Course work, Licenses and Certifications: Capstone Course (Spring 2012); Public Relations Techniques (Fall 2011); Public Relations Campaigns, Fall 2010; Global Public Relations (Spring 2009); Financial Decision Making for Managers (Spring 2008); Marketing Management (Spring 2008); Manager in Technological Society (Fall 2007); Intercultural Communication and Leadership (Fall 2007) University of Maryland, University College Adelphi, MD United States Bachelor's degree 5 / 2007
Credits Earned: Semester Hours
Major: Criminal Justice Minor: Paralegal Studies
Relevant Coursework, Licenses and Certifications:
Relevant Course work, Licenses and Certifications: Criminal Courts (Fall 2006); Statistics
(Fall 2006); Criminal Law (Spring 2005); Criminology (Fall 2005); Juvenile Delinquency
(Spring 2005); Criminal Evidence and Procedure (Spring 2006); Techniques of Legal Research (Fall 2005); Writing for Business (Spring 2004); Advance Legal Writing & Research (Spring 2004)
Job Related Training:
COR (Contracts) Level III (2024); FAITAS- COR (Contracts) Level II Certified
(11/2020); FAC-COR (Contracts) Level II Certified (2/2019); E2Solutions Travel
(2/2019); FAC-COR (Contracts) Level I Certified (1/2018); Confluence (1/2018); Serena
(1/2018); COR Level I Trainings (2017); ServiceNow (11/2017); EmpowerHR (4/2017); Momentum (2/2017); Resource Management (2/2017); Records Management (11/2016); ADTRAV (9/2016); Travel Management (5/2016); WebTA -Timekeeping (8/2016); Microsoft Outlook, Word, Excel, PowerPoint, Visio, SharePoint (5/2010); Empower HR
(LEADS) (11/2007); Automated Abatement Program (11/2007); Document Imaging
(NAC) (2/2007); Legal Assistant Training (NAC) (9/2006); ChoicePoint (USAO)
(9/2006); Westlaw (12/2005); LexisNexis (9/2004); Microsoft Excel (Advanced) (8/2003); Front Desk Superstar -Skill Path Training (5/2003); Indispensable Assistant -Skill Path Training (5/2003); Business Writing & Grammar-Skill Path Training (5/2003) Individual Special Achievement Award (2017); Special Achievement Award (8/2010); Time Off Award (10/2006); Certificate of Appreciation (9/2006); Typing 75 wpm, Xerox; Switchboard Operation 60 lines; Microsoft Applications: Word, Excel, Access, Power point, Outlook, SharePoint, Visio; Momentum; EmpowerHR, Confluence, Serena; FAME, Footprints, ServiceNow; eManagement; Siebel; WebTA; Lotus Notes; LexisNexis, Westlaw; Internet Explorer, Google Chrome, Firefox; PACER/Electronic Case Filing
(ECF); RCIS; ChoicePoint; PhotoMaper; Travel Manager; Omni Pro; STAR-Time
&Attendance.
Language Skills:
Language Spoken Written Read
English Advanced Advanced Advanced
Affiliations:
Capital Beltway League (Volunteer) - Secretary/Administrator/Athletic Coordinator Peppermill Youth Association (Volunteer) - Secretary/Registration Administrator/Recruitment
References:
Name Employer Title Phone Email
Lorrie
Hyatt Administrative
Office of the US
Courts
Manager 202-***-**** ************@**.********.***
Gina
Giuffreda Library of Congress Attorney
Advisor 202-***-**** ****@***.***
Carmen
Reese Library of Congress Supervisor 202-***-**** ****@***.*** Indicates professional reference
Contact this candidate