Customer Service Data Entry

Marie Flore Delille

*** ******** ***, ****** ****, NJ

551-***-**** • *.************@*****.***

Objective:

Detail-oriented and customer-focused professional with a degree in Social and Economic Administration and over 3 years of experience as an Operator for car insurance companies. Proficient in client communication, claims processing, data management, and policy administration. Skilled at analyzing client needs, providing accurate information, and ensuring compliance with company and industry standards. Adept at managing multiple tasks and working in a fast-paced environment. Passionate about leveraging analytical and interpersonal skills to drive positive outcomes for clients and the organization.

EDUCATION

2018 Droit Des Gonaives Haiti

BA in Social and economic administration

RELEVENT EXPEREINCE

2021-2024 OAVCT Car insurance company Haiti

Operator

Handled inbound and outbound calls, assisting clients with policy inquiries, claims, and renewals.

Processed and managed insurance claims, ensuring accurate data entry and timely follow-ups.

Collaborated with underwriters and adjusters to facilitate claims resolutions and policy updates.

Conducted thorough verification of client documents and data to prevent fraud and ensure compliance.

Provided detailed explanations of policy terms, coverage options, and claims procedures to clients

Managed client relationships by delivering exceptional customer service and resolving complex issues

Monitored and updated client accounts maintaining data accuracy and confidentiality.

SKILLS

Claims Processing & Management

Customer Service Excellence

Data Analysis & Management

Problem-Solving & Decision-Making

LANGUAGES

Creole- fluent

English-basic

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