Customer Service Representative
Resume:
EMPLOYMENT HISTORY
Customer service manager, Walmart, Locust,NC
JAN 2006 - JAN 2008
Store manager, Sprint PCS center, Locust, NC
NOV 2015 - AUG 2022
Owner Amanda's Cleaning Service, Albemarle,NC
SKILLS
Conflict Resolution Time Management
Sales Techniques Problem Solving
6109 RA Austin Rd, Marshville, 28103
***********@*****.***
AMANDA CRUMP
CUSTOMER SERVICE REPRESENTATIVE
PROFESSIONAL SUMMARY
Customer service representative with a strong background in managing and mentoring teams to enhance service quality and customer satisfaction. Demonstrates expertise in conflict resolution, time management, and data analysis, effectively streamlining complaint resolution processes. Committed to fostering teamwork and continuous improvement, aiming to deliver exceptional service experiences. Led service quality strategies, boosting customer satisfaction significantly. Enhanced service protocols, achieving notable customer approval. Directed service improvements, resulting in increased positive feedback. Managed service enhancements, leading to a marked rise in customer satisfaction. Led customer service team, improved satisfaction scores, and streamlined complaint resolution process, resulting in faster issue resolution times. Fostered teamwork among staff, implemented cross-training initiatives, and enhanced interdepartmental communication for seamless customer support. Mentored and coached team members, providing ongoing training and development opportunities to build a high-performing customer service unit. Implemented novel service protocols and streamlined complaint resolution process, significantly reducing issue resolution times. Mentored team members, providing ongoing training and development opportunities to build a high-performing customer service unit. Managed store operations ensuring timely opening and closing, enhancing customer satisfaction. Coordinated employee schedules to optimize productivity and meet sales targets efficiently. Oversaw phone sales, achieving measurable growth in monthly revenue through strategic planning. Conducted inventory checks, maintaining accurate stock levels and reducing discrepancies. Implemented problem-solving techniques to address operational challenges, improving store performance. Led store operations, optimized sales strategies, and managed inventory to drive revenue growth. Implemented customer service initiatives, resulting in improved satisfaction scores.
Pioneered new sales techniques and streamlined processes, enhancing operational efficiency. Developed and executed targeted marketing campaigns to attract new customers.
Exceeded sales targets consistently through effective team leadership and strategic planning. Implemented cost-saving measures that significantly reduced operational expenses.
Managed daily operations of a cleaning business, ensuring high client satisfaction and retention. Expanded client base through effective marketing strategies, leading to increased revenue. Implemented efficient cleaning techniques, reducing service time and enhancing quality. Resolved client issues promptly, maintaining a strong reputation for reliability. Adapted business model to meet changing demands, demonstrating resilience and innovation. Led cleaning operations, optimizing service quality and efficiency. Implemented eco-friendly practices, enhancing client satisfaction and retention rates. Pioneered customized cleaning solutions, adapting to diverse client needs. Introduced time-saving techniques, boosting productivity and expanding service capacity.
Fostered strong client relationships, ensuring consistent service excellence. Mentored team members, promoting skill development and operational cohesion. Maintained meticulous quality standards, conducting regular inspections. Developed comprehensive cleaning protocols, enhancing overall service consistency. Team Leadership Data Analysis
EDUCATION
JUL 1996
Diploma, West Stanly High School, Oakboro,NC
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