Customer Service Representative
Resume:
Duynna Henderson Jr
Customer Service Representative
Tulsa, OK 74133
**********************@***********.***
Professional Summary
Personable Customer Service Associate dedicated to providing the highest level of customer service. Outgoing, and
efficient with the capacity to multi-task. Definitely motivated by doing the best work for the company that employs me
because it makes me feel great to be productive to my employer and company. Authorized to work in the US for any employer
Work Experience
Customer Advocate
HCSC inc-Tulsa, OK
July 2023 to Present
I am responsible for assisting the needs of the 65 and up with questions, concerns as well as process payments for BCBS members over the phone.
Customer Service Representative
AT&T-Tulsa, OK
July 2022 to March 2023
I was responsible for answering incoming calls in regards to Att products and billing accounts. I also assisted with technical support on various devices. Branch Representative
World Finance Loans and Taxes-Tulsa, OK
October 2017 to November 2019
I am responsible for filling out applications in person and through the phone. I also collect on delinquent accounts. I am also responsible for the incoming and outgoing of the mail, meaning pay bills for the company as well as send legal notifications. I also do ordering of supplies needed for the office. Customer Service Representative
Capital One Auto Finance-Tulsa, OK
November 2014 to March 2017
Handled all customer relations issues in a gracious manner and in accordance with company policies. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Customer Service Representative
American StaffCorp-Tulsa, OK
October 2013 to November 2014
Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Worked with the management team to implement the proper division of responsibilities. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Customer Service Representative
West Teleservices-Tulsa, OK
June 2006 to July 2007
Handled all customer relations issues in a gracious manner and in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction. Worked with the management team to implement the proper division of responsibilities. Answered customer telephone calls promptly and in an appropriate manner. Determined customer needs by asking relevant questions and listening actively to the responses. Education
High School Diploma
Jenks High School Performing Arts Center - Jenks, OK 2002
Skills
• EXCEL (3 years)
• FAST LEARNER (5 years)
• MICROSOFT OFFICE (5 years)
• MS OFFICE (5 years)
• WORD (5 years)
• Call Center (5 years)
• Customer Service (7 years)
• CSR (7 years)
• Customer Care (7 years)
• Computer Literacy (7 years)
• Computer Operation (10+ years)
• Typing (10+ years)
• Basic Math (10+ years)
• English (10+ years)
• Time Management
• Word Processing
• Organizational Skills
Additional Information
Skills
Computer literate Highly Dependable
Personable Fast Learner
Active listening skills Able to Navigate Microsoft Office Word and Excel
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