Office Manager Customer Service

* ********************** ...

Nicole Anderson

* ********, ******** ***** 443-***-****, 443-***-****

************@*****.***

PROFESSIONAL ( Organized and dependable candidate successful at managing multiple priorities

SUMMARY with a positive attitude. Willingness to take on added responsibilities to meet

team goals. Detail-oriented team player with strong organizational skills. Ability to

handle multiple projects simultaneously with a high degree of accuracy.

Dedicated person professional with a history of meeting company goals utilizing

consistent and organized practices. Skilled in working under pressure and

adapting to new situations and challenges to best enhance the organizational

brand.

SKILLS Customer Relations Staff Training

Customer Service Management Clerical Support

Scheduling Office Supplies and Inventory

Handling Complaints Volunteer Relations

Administration and Operations Mail Handling

Email Correspondence

WORK HISTORY OFFICE MANAGER 06/2021 to 11/2022

Manhattan Apartments 2335 Park Heights Ave

¢ Oversaw office inventory activities by ordering and requisitions and

stocking and shipment receiving.

Optimized organizational systems for payment collections, AP/AR,

deposits and recordkeeping.

Established workflow processes, monitored daily productivity and

implemented modifications to improve overall performance of personnel.

Maintained positive customer relations by addressing problems head-on

and implementing successful corrective actions

Identified and communicated customer needs to supply chain capacity and

quality teams

Updated reports, managed accounts, and generated reports for company

database

Managed office operations while scheduling appointments for department

managers

Oversaw office inventory activities by ordering and requisitions and

stocking and shipment receiving

Developed and maintained successful relationships with vendors, suppliers

and contractors

Maintained professional demeanor by staying calm when addressing

unhappy or angry customers

¢ Defined clear targets and objectives and communicated to other team

members

¢ Coordinated special projects and managed schedules

e Created, maintained and updated filing systems for paper and electronic

documents

e Maintained computer and physical filing systems

¢ Cultivated positive rapport with fellow employees to boost company morale

and promote employee retention

HOME HEALTH AIDE 02/2017 to 02/2019

Comfort Keepers Columbia Maryland

e Assisted patients with dressing, grooming and feeding needs, helping to

overcome and adapt to mobility restrictions.

e Traveled to clients' homes to complete healthcare services and promote

continuity of care.

e Provided mobility assistance such as walking and regular exercising.

¢ Completed entries in log books, journals and care plans to accurately

document and report patient progress.

e Performed laundry, grocery shopping and other light housekeeping duties

as instructed by client

e Documented vital statistics and coordinated with health care providers

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