Customer Service Crew Member

EDUCATION

SKILLS

EXPERIENCE

VOLUNTEER WORK

Address: Dallas, Texas l Phone: 214-***-**** l Email: ****************@*****.*** Strong verbal and written communication

Problem-solving and critical thinking

Adaptability and teamwork in fast-paced environments Attention to detail and active listening

Customer service and interpersonal skills

Worked efficiently on the cook/grill station and ensured customer orders were prepared to standard.

Assisted with dining room management and collaborated with team members to maintain a clean, welcoming environment. Developed time management skills by balancing multiple tasks during high-volume periods.

Handled point-of-sale transactions, resolved customer inquiries, and ensured smooth checkout processes.

Managed back-of-house tasks, including dishwashing and maintaining a clean kitchen.

Strengthened customer interaction and problem-solving abilities through front-line service.

August 2023 – March 2024

CREW MEMBER, WHATABURGER

March 2023 – August 2023

CREW MEMBER, PANERA BREAD

Lincoln High School, Dallas, TX – Diploma

August 2020 – June 2024

HIGH SCHOOL GRADUATE

Solar Training – Green Careers Texas

NCCER Electrical Apprenticeship

TDLR Certification

OSHA 10 Safety Certification

Dedicated and reliable individual seeking an entry-level position that offers opportunities for growth and skill development. I bring strong communication and leadership abilities, with a track record of thriving in fast- paced, team-oriented environments. Key strengths include active listening, effective problem-solving, teamwork, attention to detail, and adaptability. Eager to contribute positively and grow professionally while supporting the success of the organization.

TERRANCE POCHE

CERTIFICATIONS

Good Street Learning Center – Dallas, TX

December 2017 – February 2018

Assisted with daily activities for students and staff, promoting a positive learning environment.

People’s Ministry Baptist Church – Dallas, TX

February 2014 – July 2015

Provided support in community events and initiatives, developing a sense of responsibility and community service.

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