General Manager Front Desk
Resume:
Erin Sauer
Strong motivated people loving leader.
Beaverton, OR 97008
****.*********@*****.***
With three decades of experience in the customer service sector, including 18 years in managerial roles and a solid 12-year tenure in retail management, I bring a wealth of expertise to any team. Now, I am eagerly seeking a dynamic career opportunity that leverages my honed skills while inspiring continuous personal and professional growth. Known for my unwavering responsibility and reliability, I thrive in high-pressure environments, excelling in fostering enduring customer loyalty and cultivating long-term relationships. My proven track record speaks volumes, consistently surpassing company objectives and personal benchmarks alike.
I believe in a truly open door policy, raising the energy in the room and participating in every dept.
Work
General Manager
Springhill Suites Marriott PDX
October 2023 - February 2024
At the helm of operations, I oversee every aspect with a focus on the bottom line. Embarking on this exciting new chapter, I prioritize enhancing the guest experience by educating the front desk team on the nuances that truly matter to those coming in and out. Recognizing the invaluable contributions of our housekeeping staff, I motivate and ensure they feel deeply appreciated for their efforts. Adept at driving revenue while carefully monitoring expenditures, I strive to strike the perfect balance that keeps us competitive within our market. While other hotels may boast larger budgets or fancier amenities, I firmly believe it's the dedication and expertise of my team that ensures repeat business. While maintaining a balanced budget is crucial, I understand that it's the commitment and support of our team members that truly fosters business growth.
General Manager
DoubleTree by Hilton - Beaverton, OR
February 2023 to June 2023
As a versatile leader, I bear the responsibility for every aspect of our operations, ensuring a robust bottom line. This juncture marks an exhilarating opportunity for me to embark upon. I take pride in educating our front desk team on the subtle nuances that enhance the guest experience, while also fostering a culture of appreciation and motivation among our housekeeping staff. My focus remains on revenue generation while vigilantly managing expenditures, all while cultivating an environment that keeps us competitive within our industry landscape. While some hotels may flaunt larger budgets or more lavish amenities, I firmly believe it's the dedication and service excellence of our team that ensures guest loyalty and return visits. While maintaining a balanced budget is paramount, I recognize that it's the unwavering support and commitment of our team members that truly drives sustainable business growth.
Asst General Manager
Hilton Garden Inn - Wilsonville, OR
February 2022 – February 2023
In my role as Assistant General Manager, I oversee a multifaceted array of responsibilities vital to the smooth operation of our establishment. This includes managing the front desk staff, ensuring their performance aligns with established goals and standards, meticulously handling time sheets and schedules. Additionally, I take charge of accounts receivable, diligently addressing issues of fraud and managing chargebacks with precision. On the logistical front, I handle inventory management, adeptly overseeing the ordering of essential supplies and market pantry items. Moreover, I readily lend a hand in housekeeping and laundry duties whenever necessary, ensuring seamless support across all departments for optimal guest satisfaction.
Assistant Store Manager
Tuesday Morning - Beaverton, OR
December 2021 to February 2023
In this role, I collaborate closely with the Store Manager, contributing to the seamless functioning of all operational facets. A key aspect of my responsibilities involves ensuring exceptional guest experiences by warmly greeting and assisting customers, adeptly guiding them to discover desired items, and even introducing them to products they didn't know they needed. I meticulously oversee employee timekeeping, approving timesheets to guarantee accurate payroll processing. Beyond administrative duties, I am hands-on in the day-to-day tasks of unloading freight, stocking shelves, and crafting eye- catching displays. By fostering a motivated team environment, I strive to exceed all sales targets set, driving the store towards continuous success.
Front desk supervisor
Hotel Vance - Portland, OR
July 2021 to December 2021
In my previous role, I played a pivotal role in training both front desk staff and night audit personnel, ensuring they were equipped with the necessary skills to excel in their respective roles. I consistently delivered exceptional guest service and took ownership of resolving any complaints or issues, demonstrating my commitment to guest satisfaction across all departments. Additionally, I proactively undertook various tasks to support the Operations Manager, effectively lightening their workload and contributing to the smooth operation of the entire establishment. Front Office manager Marriott
Marriott - Tigard, OR
August 2014 to November 2020
As the Front Office Manager, I am entrusted with comprehensive oversight of the front desk operations, including the performance, goals, standards, timekeeping, and scheduling of the staff. Additionally, I assume responsibility for managing accounts receivable, fraud mitigation, chargebacks, invoices, inventory control, and procurement of supplies and market pantry items. My dedication to excellence is reflected in my track record of consistently meeting and exceeding company goals and standards, earning quarterly bonuses and annual accolades. Notably, in my inaugural year as Office Manager, I successfully halved our chargeback count from 7000 to 3400, demonstrating my adeptness at implementing effective strategies to mitigate financial risks. Beyond operational efficiency, I prioritize fostering strong relationships with our valued guests and their affiliated companies, ensuring sustained loyalty and revenue generation. At Marriott, I personally welcome guests, facilitate smooth check-in processes, and strive to exceed their expectations throughout their stay. My overarching goal is to leave guests happier upon departure than when they arrived, promptly addressing any issues or requests to ensure a seamless and memorable experience. Store Manager Shoe Mill
Shoe Mill - Portland, OR
June 2004 to January 2017
As the manager, I spearheaded the recruitment, training, and empowerment of our team, ensuring that every customer received unparalleled service and experiences. Our clientele included numerous doctors who relied on us for referrals, necessitating a keen understanding of their patients' needs and preferences. Whether it was providing comfort, support, visual aids, or a combination thereof, our goal was always to match the right product with the prescribed requirements. Cultivating positive relationships with these valued clients was paramount, as it directly correlated with our potential for repeat business and sustained growth. Within a remarkable 18-month timeframe, I led the Bridgeport store from its inception to achieving over $2 million in sales, showcasing an impressive average monthly growth rate of 20%. This achievement underscores my ability to drive consistent performance and deliver exceptional results even in challenging market conditions. Operating Systems:
Fosse
Lightspeed
OnQ
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