Support Specialist Data Entry

Lidia Crocitto

West Palm Beach, FL ***** *************@*****.*** 1-561-***-****

Objective: To be part of a company where I can grow and utilize my professional skills.

Professional Experience: 2010 – 2024 Shoes For Crews Boca Raton, Florida

Billing Assistant/ Refund and Exchange Processor

Setup billing for new established accounts, accuracy of orders and invoices, collaborating with managers,

Procedures, Audit files daily, correcting, reviewing orders,

Convert CSV, and PDF Files to send to customers

Research invoices and email to customers, resolving issues and concerns,

Work in Sage Mas. Tableau, SAP Ariba, TradeShift, Coupa,and Oracle NetSuites

Import and Update files to Sage Mas

Communicate with customers via Salesforce Ticketing system.

Work JIRA tickets.

Process manual billing into 3rd party portal.

Invoice Daily, Weekly, Bi-Weekly and Monthly accounts.

Convert and sort XML file; and distribute the work for the team.

Process Exchanges, Refunds, Pending Credits, NRE’s.

Investigate paperwork that has little to no information.

Contact the customer for any question and or issue.

Process Magento Exchanges and Refunds and contact customers when necessary.

Process and send Daily Credit Ranges to the Billing Department.

Handle Customer Service calls.

Excellent Phone Skills.

Data Entry.

Audit documents for accuracy.

Excellent verbal and communication skills.

Maintain confidential records effectively.

Professional Experience: 2008 - 2010 Brick Markers USA West Palm Beach, Florida

Lead Qualifier/Appointment Setter

Assistant to Sales Representatives.

Qualified leads. Appointment Setter.

Customer Service Representative.

Excellent Phone Skills.

Data Entry and Clerical Duties.

Set up welcome kits and send them out.

Education: June 1984 - June 1985 Berkeley Business College New York, New York

Executive Secretary Program consisted of thorough training in typewriting, written and oral communications, and automatic office applications. Additional courses in Business Law, Accounting Essentials Personal Development and Word Processing Concepts. This was a one-year course.

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