QA / Operations Management

Brett C. Kelly, MBA

Fort Wayne, IN ***** 574-***-****

**********@*****.***

Education

Indiana Wesleyan University, Master of Business Administration Indiana University South Bend, Bachelor of General Studies Skills

• Operations

• Management

• Business Admin.

• Can Type 75+ WPM

• Microsoft Office

• Quality and ISO

• Document Writing

• Writing / Proofreading

• Social Media

• Mentoring / Coaching

• Customer Service

• Inventory Control

Relevant Certificates

Internal Auditing to ISO/IEC 17025 (Sep 2017 – no expiration) Managing Multiple Priorities, Projects, and Deadlines – Pryor Learning Solutions (Mar 2018 – no expiration) Experience

ENI Labs

Quality Assurance Manager (July 2023 – Oct 2024)

(Reason for leaving: Laid off due to budget cuts)

• Managed the Quality department, having two direct reports

• Responsible for maintaining company’s ISO accreditations

• Planned, facilitated, and headed ISO 9001 and 17025 audits with respective accreditation bodies

• Participated, along with direct reports, in quality checking every unit that was calibrated/repaired

• Controlled all quality records and calibration standards

• Primary gatekeeper of quality software (Momentum), which controls all company documents

• Resolved all quality-related issues; initiated corrective and preventative actions

• Created monthly Quality Failure Reports and ran weekly status meetings with direct reports

• Lone approver of suppliers/vendors, and sole controller of Approved Supplier List

• Filled out all customer surveys, questionnaires, and oversaw all NDA signatures

• Facilitated setup of satellite lab in Indy

Century Calibrations

Operations Manager (Jan 2019 – June 2023)

(Reason for leaving: Company merged with ENI Labs)

• Managed quality department, calibration technicians, and shipping/receiving department

• Boosted customer satisfaction with more accurate and higher quality service

• Evaluation of every piece of equipment that entered and exited the building

• Consulted with customers on the phone, computer, and in person

• Created and maintained company’s social media accounts (LinkedIn and Facebook)

• Conducted interviews and assisted in certain hiring decisions Quality Assurance Manager (Dec 2016 – June 2023)

• Composed 35-page Quality Manual to new ISO/IEC 17025:2017 standard

• Organized and operated the ISO/IEC 17025 Quality Management System

• Resolved all quality-related issues; initiated corrective and preventative actions

• Maintained company’s ISO/IEC accreditation

• Controlled all quality records, calibration standards, and documents

• Headed internal and external audits

Harman International

Quality Assurance

December 2015 – December 2016

(Reason for leaving: Company moved operations of the Elkhart facility to Mexico)

• For a Lean Initiative, negotiated torque driver calibration from $35 to $27/per, saving roughly $6,000+ a year

• Oversaw all calibrations, repairs, and subsequent certificates

• Created, restructured, and modified all quality documents

• Consulted with business correspondences through email and phone

• Created and administered monthly reports

• Initiated and distributed quality alerts and engineering deviations

• Generated quotes and requisitions; kept accurate records and archived purchase orders

• Performed ISO and 5S audits

Elkhart Truth

Sports Clerk

April 2015 – August 2015

(Reason for leaving: Laid off due to budget cuts)

• Composed factually and informative articles and headlines for different sporting events

• Completed articles for online and newspaper platforms

• Answered phone calls and emails

LKQ dba Stag Parkway

Inventory Control Specialist

June 2015 – August 2015

(Reason for leaving: Laid off after warehouse shut down operations in Elkhart)

• Used product knowledge and organizational skills to track and manage inventories for all products throughout the company

• Implemented and controlled the movement of inventory throughout the company Warehouse Worker/Inventory Control

June 2013 – May 2015

• Used product knowledge to pick and pack orders for customers

• Created invoices for orders

• Trained new employees to be efficient within the warehouse department

• Worked under the direction of the Inventory Control Specialist to improve workflow of warehouse, while also monitoring status of all inventories (starting in 2014); promoted to Inventory Control Specialist in June 2015 Indeed.com Assessments

Written Communication — Expert

Verbal Communication — Expert

Research — Expert

English Communication Skills: Typing — Expert

Supervisory Skills: Motivating & Assessing Employees — Expert Supervisory Skills: Interpersonal Skills — Highly Proficient Customer Focus & Orientation — Highly Proficient

Logic & Verbal Reasoning — Highly Proficient

References

• Kenton Shepherd, ENI Labs (Fort Wayne, IN), President, 260-***-****

• Robin Bork, Century Calibrations (Fort Wayne, IN), President/CEO (retired), 260-***-****

• Jordan Shafer, Tredit Tire & Wheel (Elkhart, IN), Operations Manager, 574-***-****

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