Sr. Payroll Specialist

Melanie D. Gorrell

Yorkville, IL 331-***-**** ***************@*****.*** Payroll Specialist

SUMMARY

Experienced Payroll Specialist with over 20 years of experience . Demonstrates excellent customer service, communication skills, and problem- solving abilities. Known for strong attention to detail, discretion, and managing confidential information. Proficient in Microsoft Office Suite and ADP Workforce Now, Paycor, and various payroll and HR software. Dedicated team member eager to take on additional responsibilities and challenges.

EXPERIENCE

Payroll Specialist Edsal Mfg 11/2006 to 05/2024

Compile employee time, production, and payroll data from time sheets and other records Compile statistical reports, statements, and summaries related to pay and benefits accounts, and submit them to appropriate departments Complete time sheets showing employees' arrival and departure times Complete, verify, and process forms and documentation for administration of benefits, such as pension plans, and unemployment and medical insurance

Compute wages and deductions, and enter data into computers Conduct verifications of employment

Coordinate special programs, such as United Way campaigns, that involve payroll deductions Distribute and collect timecards each pay period

Issue and record adjustments to pay related to previous errors or retroactive increases Keep informed about changes in tax and deduction laws that apply to the payroll process Keep track of leave time, such as vacation, personal, and sick leave, for employees Post relevant work hours to client files to bill clients properly Prepare and balance period-end reports, and reconcile issued payrolls to bank statements Process and issue employee paychecks and statements of earnings and deductions Process paperwork for new employees and enter employee information into the payroll system Provide information to employees and managers on payroll matters, tax issues, benefit plans, and collective agreement provisions Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies Verify attendance, hours worked, and pay adjustments, and post information onto designated records Balance cash and payroll accounts

Train employees on organizations' timekeeping systems Analyzing Data or Information

Assisting and Caring for Others

Coaching and Developing Others

Communicating with Persons Outside Organization

Communicating with Supervisors, Peers, or Subordinates Coordinating the Work and Activities of Others

Developing and Building Teams

Developing Objectives and Strategies

Documenting/Recording Information

Establishing and Maintaining Interpersonal Relationships Evaluating Information to Determine Compliance with Standards Getting Information

Guiding, Directing, and Motivating Subordinates

Judging the Qualities of Things, Services, or People Making Decisions and Solving Problems

Monitor Processes, Materials, or Surroundings

Monitoring and Controlling Resources

Organizing, Planning, and Prioritizing Work

Performing Administrative Activities

Processing Information

Provide Consultation and Advice to Others

Resolving Conflicts and Negotiating with Others

Scheduling Work and Activities

Thinking Creatively

Training and Teaching Others

Updating and Using Relevant Knowledge

Customer Service Representative Edsal Mfg 12/2004 to 11/2006 Customer Support: Assisting customers with inquiries, resolving issues, and providing detailed product or service information via phone, email, or chat.

Order and Account Management: Processing orders, tracking shipments, managing returns or exchanges, and updating customer account information.

Problem-Solving: Identifying solutions for customer complaints or concerns, often coordinating with other departments to resolve issues. Record-Keeping: Documenting all customer interactions, maintaining accurate records, and updating relevant databases. Product Knowledge: Staying informed on company products, policies, and procedures to offer knowledgeable support and resolve inquiries effectively.

Communication Skills: Building rapport through active listening and clear, respectful communication to ensure positive customer experiences.

Multi-Tasking: Handling multiple customer requests simultaneously while maintaining high service standards and meeting performance metrics.

EDUCATION

Business Statistics Neal F Simeon 1989 to 1993

SKILLS

Customer Service Communication Skills Problem Solving Microsoft Office Payroll Processing Attention to Detail Compliance Knowledge

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