Customer Service Call Center

(***)- ***-****

dejenae**jackson@gmail

*** **** ***** ******, *** York, NY 10030

Dejenae Jackson

To obtain a position where I can best utilize my skills to be an asset to an organization where I can build and grow with in the company

CERTIFICATION/SKILLS

Customer Service Customer Care Food Preparation

Call Center Data Analysis Security Certification

Pet Grooming Cleaning Experience Commercial Cleaning

Cold Calling Food Service Animal Care

Foster care Microsoft words

Power point Firer guard

WORK EXPERIENCE

New York foundling foster care-New york, Ny December 2021 – March 2023 Parent Advocate

Responsible for p2p meetings

Sending emails to supervisors on cases

Team meetings on cases

Family time visits

Responsible for making schedules with parents

Report any child abuse or self harm from parents or children

Supervising family visits with the children and parent.

Data entry in connections

Having P2Ps with parent and foster parents

Helped parents find work

Assisted parents at appointments and getting vital documents

Allied Universal-New York, NY December 2019-January 2022

Security Officer Women Shelter

Responsible for assisting in daily bed checks

Conducted routine checks on fire extinguishers on site

Responsible for de-escalating any physical altercations between residents etc.

Responsible for completing wellness checks when directed to

Maintaining records and writing necessary report

Daily check on fire hazards to ensure safety & well-being of residents

PetSmart-New York, NY January 2019-December 2019

Cashier/Customer Service

Responsible for all cashier transactions including returns & exchanges

Ensuring to greet and help all customers when entering in the store

Assisted with answering phone calls and helping customers

Assisted with inventory & stock

Power House Electric-New York, NY January 2017-October 2017

Customer Service

Conducted door to door customer service and verified customers meters numbers to bills.

Updated electric bills to current meter readings.

Contacted customers regarding current meter readings and updates.

Contacted potential customers ongoing

Molly Maid-Staten Island, NY January 2014-February 2015

Housekeeping

Inspected and ensured that all rooms where met above standard regulations.

Conducted inventory count at the beginning and end of every shift.

Daily task included, laundry, mopping, sweeping, and preparing some meals.

Duane Reade-New York, NY October 2010- June2013

Cashier/Shift Leader

Maintained sales floor, making sure all products on hand was available for customers

Ensured registers was even after every shift

Received payments by cash and debit/credit cards

Assisted in opening and closing store

Assisted and helped all customers

EDUCATION

High School Diploma

Jefferson High School - New York, NY September 2013 to March 2014

ADDITIONAL SKILLS

●Proficient in Excel, PowerPoint, and Microsoft Word database systems

●Time Management

●Ability to work under pressure

●Data Analysis

Contact this candidate