Service Specialist Client
Resume:
Work History
Accomplished Client Service Specialist well-versed in running station
programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Rent Assistance Program Supervisor
Horne, Houston, Texas
Scheduled and supervised staff meetings to discuss new ideas and update participants on program
details and milestones.
Provided ongoing direction and leadership for
program operations.
Coached team members on productivity strategies
to accomplish challenging goals.
Directed team of 20 personnel, overseeing records, performance and quality assurance.
Established policies covering metrics, training and development and escalation processes.
Motivated and directed staff to align operations
with organizational mission using appropriate
training initiatives and presentations.
Analyzed trends and data to inform decision-making and program development.
Kept program-related data accurate, up-to-date
and easily accessible for accessibility
Maintained positive customer relations by
addressing problems head-on and implementing
successful corrective actions
Maintained professional demeanor by staying calm
when addressing unhappy or angry tenants
2019-08 -
Current
Expediter
The Marker Group, Houston, Texas
Researched vendor options and negotiated
reasonable rates and delivery schedules with
vendors.
Received and assessed materials shipments,
evaluating deliveries for quality and checking
2017-07 -
2019-08
D
Savannah
Turner
Contact
Address
Houston, Texas 77065
Phone
***********@*****.***
Skills
Reporting requirements
Document management
Staff Training
Strategic planning
Process improvements
Hiring and recruitment
knowledge
Project coordination
Written and verbal
communication
Instructional assistance
Differential diagnoses
Programming
documentation
Policy and procedure
modification
Bookkeeping
against invoice.
Generated solutions to customer issues, vendor
errors and budget limitations.
Worked with customers and department heads to
facilitate flow of materials to and from job sites and departments.
Worked with supervisors and team members to
understand supply needs and bring levels within
desired tolerances.
Collecting medical records from health care
providers, such as physician's office or hospital, and then performed data entry services to place
relevant information in secure database and
software like MR8
Developed and maintained automated tracking
systems, hard copy files and records to enhance
office workflows
Office Manager
IKON Office Solutions, Houston, Texas
Maintained computer and physical filing systems.
Established workflow processes, monitored daily
productivity, and implemented modifications to
improve overall performance of personnel.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Evaluated employee records and productivity and
submitted evaluation reports.
Coordinated special projects and managed
schedules.
Developed and maintained successful relationships
with vendors, suppliers and contractors.
Delivered performance reviews, recommending
additional training or advancements.
Coached new hires on company processes while
managing employees to achieve maximum
production.
Maintained positive customer relations by
addressing problems head-on and implementing
successful corrective actions.
Assisted in organizing and overseeing assignments to drive operational excellence.
2007-03 -
2012-07
Payroll and budgeting
Relationship building
Expense reporting
Meticulous attention to
detail
Document scanning
Microsoft Excel expertise
MS Office
Education
Identified and communicated customer needs to
supply chain capacity and quality teams.
Associate of Applied Science
University of Houston - Houston, TX
No Degree: Loan Officer
Champion School of Real Estate - Houston, TX
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