Mental Health Support Specialist

SR

SAMANTHA ROSE

***************@*****.*** 252-***-**** Havelock, NC 28532

Multitalented professionally driven individual with many years of experience in different fields. Effective team leader driven to help individuals achieve goals and progress further in their profession. Department Leader with exceptional skills in training, organizing, and operation functions. Certified Peer Support Specialist with a passion for recovery and eagerness to guide individuals towards their own paths to recovery and long term positive and productive lifestyle. Training, knowledge, and lived experience with mental health conditions and substance use disorders and willing to navigate resources to help an individual grow and achieve their goals in life. Promotions expertise

Facilitated Group Management

Crisis Management

Web Analytics

Proficient in Microsoft Office (word,excel,PowerPoint,etc) Team Training

Inventory Coordination

Customer Relations

Curriculum Development

Documentation

Multitasking strength

Verbal and written communication

Multimedia understanding

Staff Training

Team Management

Proposal Writing

Prioritization skills

Reporting

Strategic Planning

Recordkeeping

Task Delegation

Workforce Planning

Organizational abilities

Effective listening

Ethics training

Resource coordinator

Compassionate

Empathetic

Case management

Client progress reporting

Team communications

Event and meeting scheduling

Time management

Appointment Scheduling

Communication abilities

Family Assistance

Motivational Interviewing

Community services information

Resource Navigation

Boundary Setting

Relationship-building skills

Mental Health Services

Recovery assistance and support

Positive environment facilitation

Problem-solving skills

Planning skills

Issue resolution abilities

Effective collaboration and interaction

Leadership skills

Interpersonal abilities

Performance Management

Policy Implementation

Expense Tracking

Performance Evaluations

Cross-Functional Teamwork

Sales management

Cross-functional team management

Budget Control

Business Planning

Schedule Preparation

Team Leadership

Financial Management

Operations Management

Summary

Skills

Experience

Hope Mission Thrift Store Morehead

City, North Carolina

Department Lead

07/2024 - Current

Assisted in the development of operational strategies to ensure efficient and productive operations.

Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Conducted regular performance reviews for employees to identify areas of improvement.

Coordinated with other departments to ensure smooth flow of operations. Developed a system for tracking inventory and ordering supplies as needed.

Ensured compliance with safety regulations and company policies. Managed customer service inquiries and complaints in a timely manner. Resolved conflicts between team members in an effective manner. Maintained up-to-date knowledge of company products and services. Collaborated with management on developing strategic plans for achieving business goals.

Communicated regularly with customers to gain insights into their needs. Established processes for monitoring customer satisfaction levels. Implemented new procedures or systems to improve efficiency within the organization.

Supervised daily operations including scheduling shifts, assigning duties. Served as a liaison between staff members and senior management personnel.

Coordinated with other departments to ensure efficient workflow across the organization.

Hope Recovery Homes Morehead City,

NC

Certified Peer Support Specialist

03/2023 - 07/2024

Provided one-on-one peer support services to individuals with mental health conditions and substance use disorders in an inviting setting. Participated in case conferences and staff meetings to discuss best practices and provide feedback on client progress.

Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers. to coordinate care plans for each client. Provided emotional support through listening actively and validating feelings expressed by clients during sessions.

Encouraged positive behavior change through motivational interviewing techniques and supportive counseling approaches.

Offered guidance on how to access housing, employment opportunities, educational programs. within the community.

Attended trainings related to mental health topics such as trauma- informed care or evidence-based treatments like cognitive behavioral therapy.

Promoted self-advocacy skills among clients by helping them understand their rights under applicable laws such as HIPAA or ADA regulations. Provided follow-up services after discharge from the program including phone calls or home visits if necessary.

Interacted with family members of individuals and shared information regarding available community support services.

Transported individuals safely to support meetings and medical appointments.

Maintained strict data confidentiality and privacy on information related to individuals.

Instilled hope by promoting positive self-disclosure and actively listening to client needs.

Led support groups and facilitated one-on-one meetings with struggling individuals.

Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys. Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.

Aided individuals by developing wellness plans and advance directives to achieve goals.

Helped individuals overcome harmful drug and alcohol addictions. Referred individuals to outside resources and services for additional support.

Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.

Collaborated to set goals and outline steps to achieve objectives. Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.

Completed detailed documentation of sessions, patient notes and recommendations.

Organized and facilitated weekly recovery groups for clients to share their experiences and build relationships with each other. Developed individualized plans for clients based on their needs, interests, strengths, and preferences.

LeCris Behavioral Health Morehead City,

NC

Peer Support Specialist

10/2022 - 05/2023

Provided crisis intervention services to individuals in need of emotional and mental support.

Facilitated individual and group sessions to provide guidance and counseling.

Assisted clients with developing healthy coping skills to manage stressors. Developed positive relationships with clients by providing a safe, supportive environment.

Collaborated with multidisciplinary teams to ensure continuity of care for clients.

Maintained accurate records of client progress through use of electronic medical record system.

Educated clients on available community resources that could enhance their quality of life.

Monitored client activities in order to assess the effectiveness of treatment plans.

Coordinated referrals for additional services as needed based on client needs.

Participated in weekly team meetings to discuss cases and develop treatment plans.

Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.

Glazed Donuts Beaufort, North Carolina

Manager of Operations

06/2022 - 01/2023

Developed and implemented operational policies and procedures to ensure efficient business operations.

Created and managed budgets for operational departments and monitored progress against goals.

Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.

Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations. Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.

Negotiated contracts with vendors for services necessary for daily operations.

Collaborated with other managers across the organization to develop strategies that support overall company objectives. Implemented systems for tracking operational performance metrics. Oversaw inventory management activities including ordering supplies as needed.

Investigated customer complaints related to product and service quality or delivery issues.

Conducted regular audits of employee performance and provided feedback on areas of improvement.

Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.

Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.

Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.

Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.

Prepared reports summarizing operational results against established goals and objectives.

Monitored team progress towards achieving milestones set forth in project plans.

Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon. Hired and onboarded team members to meet immediate and expected demand.

Managed inventory levels, optimizing stock to meet demand without overstocking or shortages.

Coordinated with other department heads to align operational activities with overall company objectives.

Carteret Community College Morehead City, NC

Associate of Science in Health Human Services

Expected in 06/2026

Major in: Substance Use

Minor in: Social Work

Continuing Education: Peer Support, First Aid Mental Health, Suicide Prevention, Crisis Intervention, Ethics Training. 3.5 GPA

Carteret Community College Morehead City, NC

Certificate in Peer Support Training

07/2022

Cape Lookout Marine Science High School Morehead City, NC High School Diploma

05/2008

Education and Training

Completed College Computer Graphics course.

A/B Honor Roll

3.8 GPA

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