Project Manager Business Analyst

Mahmood Raza Kansas City KS USA ******@***.*** 480-***-**** https://www.linkedin.com/in/mahmoodr/ SUMMARY OF QUALIFICATIONS

Seasoned professional with 13 years of experience across the technology and consumer servicing industry with strong leadership skills and problem- solving abilities. Experienced in project/program management, demand planning, capacity planning, operations, and negotiation & influencing. PROFESSIONAL EXPERIENCE

Citigroup, Dallas, TX, USA March 2021 – September 2024 Senior Business Analyst/ Project Manager

● Efficiently closed critical CAP issues within 2 years by creating and replacing old FIDs to safeguard clients PII data resulting in saving of $1 million in potential data leak

● Managed teams responsible for Microservices API development, providing new and enhancing existing APIs and removing impediments to timely release various Citi application changes by increasing team efficiency by 10%, hence effectively reducing the lead-time

● Drove data-driven decision-making and alignment across tech and business units, reducing development defects by 15%

● Acted as Scrum Master, facilitating daily stand-ups, sprint planning, and retrospectives for cross-functional teams following Agile and Kanban methodologies, resulting in a 20% increase in team velocity

● Completed ECS Migration project for migrating services from legacy struts-based PCF technology to new ECS technology resulting in saving of

$100,000

● Coordinated with the Product Owner and the Business to finalize the new functionality and enhancing the existing ones to give transformed and better user experience

● Managed 4 scrum teams and 35-40 resources working on multiple projects, managing resources allocation as per demand planning using Agile project management tools such as Jira, Confluence, Scrum & Kanban boards Goodman Solutions, Frisco, TX, USA June 2020 – December 2020 Business Process Analyst III

● Identified potential inventory stacking with the help of supply chain leaders and seek to resolve the issue using six sigma projects and PDCA

● Leveraged Lean Six Sigma principles and Risk Management techniques to avoid waste and improved the existing process by 20%

● Devised and implemented process improvement initiatives for onboarding new technicians, resulting in a reduction of onboarding time by 20%

● Advocated the use of Lean Six Sigma tools & techniques to improve process performance and increase customer satisfaction by 10%

● Created Value Stream Maps & Cross-Functional Flow diagrams to explain the data & process flow to the management and get buy-in for BPI

● Partnered with supply chain leaders to identify and resolve inventory management issues, utilizing Lean Six Sigma principles to improve process performance by 20%

Virtual Hold Technology, Akron, OH, USA June 2019 – August 2019 Summer Product Development Associate

● Defined KPIs to measure customer satisfaction and business impact with the ability to analyze and utilize them in decision-making processes

● Created a report of similar products in the market, analyzed their features and bundling price to help VHT strategize their future product pricing Great-West Financial, Bangalore, KA, India October 2015 – July 2018 Reporting Analyst & BI Lead

● Led the Reporting & BI team of 5-6 members and played the role of Scrum Master to remove impediments of the team and increased harmony

● Managed information gathering, identification, design, development, and implementation of projects and evaluate teams as per agile framework

● Automated 100’s of SQL scripts as a continuous process improvement by automating jobs resulting in saving of over 1000 men hours and $5M Tata Consultancy Services, Bangalore, KA, India October 2011 – September 2015 Software Engineer, SAP Business Objects Developer

● Raised VDFs following Lean Six Sigma process improvement and waste reduction in SAP BO reporting platform resulting in savings of $50K

● Assisted the project manager in timely completion of GMD PIR project which generated revenue of $5M by realigning the old applications COMPETENCIES & SOFT-SKILLS:

● Supply Chain Management, Inventory Management Negotiation & Influencing and Demand forecasting & strategy management (5 yrs)

● Six Sigma & Continuous Process Improvement (2 yrs) Business/Data Analysis, Lead Time Reduction, Cost Saving, Statistics

● Advance Excel with Macros, MS PowerPoint (13 yrs) SDLC, Release Management, SQL, Oracle DB2, Datawarehouse (10 yrs)

● Agile Project Management, Scrum, Jira (10 yrs) Managing global team and managing cross-functional stakeholders (5 yrs) EDUCATION:

W. P. Carey School of Business at Arizona State University, Tempe, AZ August 2018 – May 2020 Master of Business Administration, Supply Chain Management Master of Science, Business Analytics (STEM degree) SRMIST at SRM University, Chennai, TN, India August 2007 – May 2011 Bachelor of Technology, Instrumentation & Control Engineering Certification: Lean Six Sigma Black Belt Professional May 2020 Certified Scrum Master

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