Customer Service Security Officer

Anquette Estes

**** ********* ****** *****, *****, GA, 31217, US • 470-***-**** • **.*******@*****.*** Safety and security

Firearms expert

Conflict resolution techniques

Surveillance

Superior customer service

High School - 2008

Walk In Love Christian Academy - NY

Bartenders certificate - 2016

1-800-BARTEND® Bartending School - NY

Child Development - CDA (child Development Associates ) - 2012 Teachers Training services - New York, NY

Security and Protective Services - Armed & unarmed certificates - 2017 Security - Riverdale, GA

Security Officer - March, 2021 to July, 2021

Allied Universal® Security Services - Atlanta, GA

Used electronic gates to control vehicle and pedestrian traffic entering the building grounds. Kept track of employee activities and ensured that they complied with security regulations. Safeguarded the company's reputation by ensuring that all personnel requiring access to high-security areas were approved at the appropriate levels.

Protected personal and company property from robbery, vandalism, and unauthorized entry. Took part in staff meetings, special events, and professional development. Gathered information, identified and implemented resolution, planned follow-up, and logged and filed incident reports to successfully manage complaints.

Was responsible for monitoring central alarm systems for fire, intrusion, and duress alarms, as well as responding to [Number] emergencies on a weekly basis.

Monitored and authorized the entry and exit of [Number] employees and visitors every day. Reviewed security camera footage and live feeds to spot trespassers and criminal activity. Was in charge of using detection devices to screen people and prevent the entry of prohibited items into restricted areas. Was in charge of daily monitoring and patrolling of buildings, grounds, and construction sites. Patrolled and monitored the premises in a company vehicle, on a bicycle, and on foot. Keep an eye on security cameras in various areas of the facility. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Cashier Stocker - November, 2020 to January, 2021

Family Dollar - Riverdale, GA

Checked customer prices and processed sales by scanning barcodes. Gathered shopping carts and baskets and placed them near entryways for easy access by incoming customers. Gathered and scanned coupons to deduct automatically from the total. Totaled the amount owed, collected payments, and printed receipts to process transactions. Unpurchased items were returned to their proper shelf locations. Moved to the store display areas after unloading the product stock that had arrived. Responded to a variety of assistance requests from customers and store employees, including spill cleanup and parking lot cart collection. Moved to the store display areas after unloading the product stock that had arrived. Kept shelves well-stocked and organized to encourage customer sales. Wrapped and bagged items for customers to protect them from damage and make them easier to transport. Assembler - December, 2019 to February, 2020

Material in Motion - Fairburn, GA

Set up and tested monitors and calculators, as well as recording test data in accordance with engineering and quality standards. Positioned and aligned components to complete accurate assembly work. Terminated wire harnesses and basic wiring for controls, basic panels, and fan motors. Kept the work area clean by removing trash and debris and organizing all tools after each shift. Used a variety of hand tools, saws, and cutting equipment correctly and safely to complete job duties. Used hand and power tools like [Tool] and [Tool] to complete durable assemblies and subassemblies. Devised and implemented well-organized assembly strategies in order to produce products that met design requirements. Followed all safety procedures and policies.

Was in charge of stainless steel, aluminum, steel, and PVC piping. Was able to identify and report defective materials and equipment to the shift supervisor. Kept work areas clean by removing trash and debris and organizing all tools in preparation for the next shift. Cleaned and finished sub-assemblies or assemblies using hand or power tools. Warehouse Packer - May, 2019 to September, 2019

Duracell - Fairburn, GA

Checked them for damage or other issues before packing products into boxes. Labeled and shrink-wrapped pallets for shipment.

Packed and shipped items safely and efficiently to reduce breakage. Inspected [Type] areas for cleanliness and obstructions, and I removed cartons and boxes to keep work areas clutter-free for easy movement. Built and wrapped pallets to ensure shipment with freight carriers. Kept the warehouse clean and organized to maximize team efficiency and productivity. Warehouse General Laborer - November, 2018 to February, 2019 UPS - Atlanta, GA

Used hand-held scanners and daily production sheets to track movements to keep records accurate. Secured items in the truck by securing them with straps over protective padding. Repaired [Type] equipment and notified the [Type] department of any issues that required more extensive repairs. Discussed potential hazards and other issues with teammates and supervisors so that we could resolve them together. Inspected all incoming and outgoing shipments, rejected any damaged items, and recorded any discrepancies properly. Notified the purchasing team of any shortages or damaged goods when unloading trucks. Fast Food Worker - May, 2018 to June, 2018

McDonald's - East Point, GA

Completed all food orders in under [Number] minutes. Developed a loyal clientele through friendly interactions, a positive attitude, and prompt assistance. Counted back change on cash transactions accurately to match register readouts and balance the cash register. Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging. Restocked workstations with supplies and food display cases with fresh selections to reduce customer wait times during busy periods. Stored food in designated containers and storage areas to avoid spoilage or cross-contamination. Prepared variety of foods according to customers' orders or supervisors' instructions, following approved procedures. Mixed soft drinks, water, and [Type] beverages after filling them. Greeted customers promptly and took orders to keep the flow of traffic moving. Wiped down counters and sanitized equipment to keep the food prep and dining areas clean. Greeted customers, offered help, and provided knowledgeable assistance. Interacted with customers in a pleasant and courteous manner in order to provide excellent service. Kept the food preparation areas clean, sanitized, and well-organized. Assistant Daycare Provider - November, 2009 to April, 2016 Tiny Tots Daycare - Queens, New York State

Saved $[Amount] by putting in place cost-cutting measures that addressed long-standing issues. Sanitized dishes, tabletops, toys, and other frequently touched surfaces to prevent germs from spreading. Worked on strategies to improve student learning and behavior along with parents and teachers. Planned group activities to help children improve their socialization, communication, and problem-solving skills. Prepared nutritious foods and beverages for children based on dietary recommendations and personal preferences. Kept up to date on [Type] codes and [Type] guidelines to maintain compliant program operations in [State]. Kept a good balance of rest periods, active play, and instruction in my schedule. Kept a daily log of observations, meals, and any medications given for acute or chronic conditions in my permanent records. Taught social, communicative, and problem-solving skills to children individually and in groups. Taught children how to make paintings, drawings, paper crafts, and decorations as well as other crafts and activities to help them develop their gross and fine motor skills.

Used positive behavior management techniques to improve social interactions and emotional development. Retail Associate - November, 2007 to January, 2008 Century 21 Department stores - Manhattan, New York Kept the sales floor clean by straightening and facing merchandise. Answered questions about store policies and concerns to support positive customer experiences. Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays each [Timeframe]. Greeted customers, assisted them in finding merchandise, and made recommendations. Helped customers by answering their questions and completing their requests. Organized displays and restocked shelves and supplies. Folded and arranged [Type] merchandise in attractive displays to increase sales. Walked around the sales floor in my assigned areas, looking for customer service opportunities and keeping the displays in good shape. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers. Office Assistant - June, 2004 to August, 2004

The Center for Culture: Afrikan Poetry Theatre, Inc. - Jamaica NY, NY Organized physical files and digitized records so that authorized team members could update and retrieve them quickly. Was in charge of day-to-day office operations as well as equipment maintenance. Interacted professionally with customers by phone, email, or in person to provide information and direct them to the appropriate staff members. Oversaw the smooth processing of [Type] paperwork to support office productivity. All new hire, security, and temporary paperwork was organized by me.

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