Customer Service Data Entry

Jaquita Marie Gordy

**** ****** ******

Wilmington DE 19805

302-***-****/Email: **********@*****.***

Objectives

Administrative Support professional experience working in fast paced environments demanding strong organizational, and interpersonal skills. Trustworthy, ethical, and discreet while also being committed to superior customer service support.

As an Educator my mission is to instill the belief into all my students that they can achieve anything they put their minds to. I will nurture them, show compassion and fairness, while treating my students as individuals and meeting their intellectual and emotional needs; all while leading them all on a journey to their success.

Education and Training

Bachelor Degree in Computer Science, Wilmington University, 2006

Masters of Elementary Education, Wilmington University, 2015

Skills – Microsoft Office Applications (Word, Excel, PowerPoint, Publisher, Access, Outlook) SAP, LMS Production, Ulti-Pro Production, Cognos Impromptu, Munis Production, ADP

Experience

Help At Home (01/27/2024-Present)

Care Giver

Provides healthcare assistant to all patient care clients inside the comfortability of their homes

Ambulating

Toilet Use

Housekeeping

Laundry

Cooking Meals

Bathing

Amazon (11/14/2021 – 02/02/2024)

Packer

Packed customer’s items ordered online for shipment

Scanned bar codes for verification of items

Scanned SKU to complete item shipment has been complete

Scanned and loaded items on alphabetical carts prioritized for shipment loading on the dock

AIG American International Company (12/2017-02/02/2022)

Pensions Administrator

Processing policy holders election forms, data sheets, EFT changes

Opens incoming postal parcels mail daily

Meters outgoing parcels mail daily

Scans election forms, EFT changes, Address changes, data sheets

Stuff envelopes

Ordering all company supplies monthtly

Unloading company envelopes onto shelves in fileroom

Heavy data entry

Processing emails/faxes from policy holders daily

Researching documentation on policy holders

City of Wilmington (10/2016 – 12/2017)

Collections Representative

Answer incoming calls on clients’ delinquent water/sewer bill accounts

Mail out delinquent letters to clients

Customer look-up functions in Munis Systems

Research clients’ balances, property locations, and current phone contact

Collects customers’ payments for delinquent water/sewer bills

Outbound/Inbound call center

Skip tracing – researching customer’s contact information

Scanning

Process payments – credit card payments, cash,

Writing ticket receipts

Setting up payment plan arrangements for customers

Kumon Enrichment Learning Center (07/2016-Present)

Educator

Teach Math/Reading enrichment skills to children ages 3-12 years

Prepare students for future advancement in Math/Reading Skills

Grade students’ classwork/homework assignments submitted

Testing students on skills for their future advancement in Math/Reading

Filing alphabetically students’ academic math/reading folders

Children of America (09/2016 – 10/2016)

Lunch Cook/Floater/Care-giver

Transported students to and from their elementary schools on company school shuttle bus

Prepared all meals for entire facility daily (breakfast, lunch meals, and PM snacks)

Washed dishes, sanitize dish utensils, prep all meals before cooking

Relieved teachers from their classrooms on their lunch breaks daily

Worked at the front desk as an administrator while greeting parents/families in the center

New Hudson Facades Center (Robert Half Intl.) (04/2016-06/2016)

Production Administrator

Data Entry

Filing Clerk

Processor of Warehouse documentation

Timesheet corrections

Batching / scanning orders to provide warehouse workers with their work instructions daily

Kelly Service Temp Agency (11/2015 – 03/2016)

Substitute Teacher

Travel to various schools daily to teach elementary children K-5th all subjects

Assist teachers at times but not often

Head of classroom to teach children curriculum

Fraim’s Boys and Girls Club – (09/2015 – 04/2016)

After-Care Assistant

Help assist children with their homework assignments

Prepared snack for students

Implemented lesson plans for students to complete after successfully completing homework assignments

Duty Leader for children when engaging in outside play

Monitored students in computer labs, gym class, and auditorium activities

Highlands Elementary School – (09/2015 – 11/2015)

Support Staff

Walk students to and from class with discipline problems

Monitor hallways during class time to assure that students are not wondering the halls

Assisting in Cafeteria with Students in lunch duty

Making Copies

Substitute teaching grades K-5th frequently

UPS Supply Chain (Adecco Inc.) (02/2105-06/2016)

Accounts Receivable Associate

Quotient

Processing Billing /amounts

Data Entry

Assessing accounting debits and credits

Researching documentation for billing companies

Reviewing account deductions

Researching past due invoices

Running Cognos Reporting Impromptu

Reviewer of Extract daily reports for Conavtec Company

**Employment Gap - out of work for 6 months**

(Adecco Tem p Agency) - United Water Company (06/2014-08/2014)

Data Entry Clerk

Processed meter readings for customers to prepare their quarterly bill cycle

Heavy filing

Taking calls from customers calling in to make payments on their water bill

Sorting mail

Complete all fax, distributing work to employees

Harvest Christian Academy – (05/2011 – 06/2014)

Head Teacher (Pre-K3/K4)

Full-time Teacher aide floater for grades PreK-3 – 6th grade

Tutor children for academic math, spelling, science, reading for grades K-4th

Worked in school cafeteria – washing dishes, serving students and faculty, cooking meals

Teaching as a PreK-3 teacher (all day program) teaching Abeka Curriculum

Provider for infants to toddlers (6 weeks – age 2)

Camp Counselor for ages 5yrs-12yrs

Provided school age children park lunch in the summer youth program

Substitute for grades K-6th (Jenny Smith Elementary, Bancroft, and Martin Luther King Jr. Elem.)

Taught 7 academic lessons to students ages 5-9 (math, science, language arts, handwriting, social studies)

HomeTelos, First Preston’s Mgmt. - (12/2010 – 05/2011)

Data Entry Operator

Processed work orders on foreclosed homes

Received inbound calls from realtor’s and clients on bid pricings on the homes

Received emails and had to have solution resolved in a timely manner

Filed customer’s documentation on daily basis

Relieved switchboard operator from his/her duties during allotted break-times

Wilmington Trust Company - (08/2006 – 12/2010)

Payroll Analyst 2

Timely & accurate response to queries from Finance/Accounts Payable

Performed administrative and secretarial support for management of a large organization.

Data entry clerk

Sorting mail/Mail pick-up

Process New Hire paperwork

Process Termination paperwork

Garnishments Process - Creation of monthly client invoices -Provide staff with bi-weekly invoices on their garnishment cases (child support, wage attachments, liens, and loans that were deducted from their bi-weekly pay checks)

Employment verifications

Process employee changes to prepare for upcoming payroll cycle

Bonus/incentive payments

Word processing

Verifying employee’s timesheets

Heavy Filing

Contact this candidate