Customer Service Machine Operator

Samuel Smith

*********@*****.*** 585-***-**** Rochester, NY

SUMMARY

Seasoned professional with 7 years of diverse experience, including assembly work and machine operation at General Motors. Skilled in computerized equipment, safety protocols, and quality checks, seeking a Machine Operator role. Proficient in customer service, account management, and adept at learning new tasks quickly. WORK EXPERIENCE

General Motors Rochester, NY

Team Leader Apr 2024 - Present

• Ensure adherence to safety protocols and foster a workplace culture prioritizing safety.

• Conduct assembly tasks on bench, floor, or conveyor setups utilizing standardized procedures.

• Operate computerized equipment, perform machine resets, and execute quality control inspections. Rochester Regional Health Rochester, NY

Appointment Coordinator / Trainer Oct 2022 - Aug 2023

• Managed a high volume of incoming calls, ensuring clear communication and resolution of scheduling issues.

• Coordinated complex scheduling for various physicians and medical services, streamlining patient access to pre-admission, diagnostic, and in-house procedures.

• Organized efficient patient transportation arrangements, enhancing the timeliness and effectiveness of healthcare delivery.

City of Rochester Rochester, NY

Clerk Typist Feb 2022 - Oct 2022

• Produced a variety of documents including memoranda, form letters, and brief reports, ensuring timely and accurate communication within the organization.

• Managed incoming correspondence by date stamping, sorting, and distributing mail to relevant parties, streamlining office workflow.

• Maintained meticulous filing systems by indexing and organizing office materials, facilitating efficient document retrieval and record-keeping.

Maximus Rochester, NY

Consumer Services Specialist III Sep 2017 - Jun 2019

• Assisted consumers in navigating healthcare services and facilitated the acquisition of necessary documentation, such as the 1095-A form.

• Maintained strict adherence to HIPAA laws and compliance regulations while managing sensitive data entry to ensure the integrity of consumer personal information.

• Provided essential support and guidance to consumers, directing them to appropriate resources including CAC/Brokers/Navigators and offering Tier 1 technical assistance for device-related issues. Rochester Regional Health Rochester, NY

Business Office Assistant/Patient Account Representative Jul 2015 - Jan 2017

• Resolved account discrepancies through detailed research and direct communication, ensuring accurate billing and client satisfaction.

• Assisted clients in navigating financial challenges, including bad debt and bankruptcy, by evaluating inquiry patterns and recommending improvements.

• Prepared and submitted insurance claims in compliance with government and third-party regulations, maintaining adherence to industry standards.

University of Rochester, Strong Memorial Hospital Rochester, NY Outside Access Specialist/Document Specialist Jun 2013 - Dec 2014

• Verified patient demographics, processed billing information, and managed co-payments and outstanding balances.

• Maintained and ensured the quality of patient records, including preparation, sorting, and scanning of documents.

• Coordinated patient appointments, diagnostic test scheduling, and secured HMO referral authorizations for both outpatient and inpatient services.

EDUCATION

Bryant & Stratton College

AAS in Medical Assisting

Rochester, NY

Sep 2012

SKILLS

Customer Service • Account Management • Answering High Volume Inbound and Outbound Calls • Scheduling Appointments and Referrals • Patient Insurance Verification and Processing • Epic • E-Record • Flowcast • Microsoft Office

Contact this candidate