Medical Terminology, Healthcare Administration: Epic, Microsoft Word
Resume:
ROBERT WOODS
**********@*****.***.
St.Paul, MN.
A great communicator with highly organized and diverse customer service skills. Extensive experience with a solid background in medical terminology, human services, and supervisory roles. Works well with a diverse team and takes the initiative in completing complex projects. Authorized to work in the US for any employer
Authorized to work in the USA.
Work Experience
Counter/Sales Representative
The Hertz Rental Corporation - Minneapolis-Saint Paul, MN November 2023 to March 2024
Extreme customer service leadership.
Alone with displaying acquired knowledge on rentals to customers. Making sure customers has understanding of all final payments and rental contact obligations.
.Relating daily understandable rental knowledge when answering customers Major/Minor: questions concerning rental rules,verification, insurance options return obligations, Etc.
• Acknowledgment of Hertz Priority ranking customers, (Platinum, Gold, Standard): customers discounts offers or qualification with these particular earned rankings. Explanation/Car Facts on certain rentals (Example): New 2023/24 electric rentals, needed charging percentages, operation of computer dash boards, miles per gallons, charging stations, etc.
• Greatly appreciate I've received and now added to my impeccable computer knowledge and exquisite customer service background job skills.
Surgical Specialist
Allina Health - Minneapolis, MN
August 2022 to December 2022
Daily patient registration for both returning/new patients. Upgrading of patients demographics, billings,insurances, required verification,doctor requests, all necessary clerical authorizations. Scheduling patients appointments.
Continual medical communication with higher medical staff concerning patients medical needs. Assuring each patient (if needed): has "Clarity and Understanding" of Doctor direct medical orders/procedures.
Follow ups, required explanation for patient with past medical surgical steps or preparing for future surgical situations.
• Added: Extensive certification training received for healthcare administration fields: (EXCEL) Excellian Scanning,Microsoft Word,PowerPoint other required healthcare trainings needed for administrative duties.
• Following hospital Covid-19 Rulings. Alone with, confidentiality and other hospital safeguard rulings.
Patient Specialty/ Registration
Gillette Children's Hospital - Saint Paul, MN
March 2022 to July 2022
Daily patient registration for all new and returning patients. Upgrading or ensuring all important patients demographics, billings, insurance benefits, clerical information and other necessary authorization.
1. "Mandatory and Trained Knowledge" on (Paraplegic or Quadriplegic) patients alone with acquired situations and/or special needs priorities
Continual medical communication with higher medical staff concerning patients serious medical needs and procedures.
1. Other required administrative duties: Phones/Messages, mail check in/ office area deliveries, office computed files, (EMR) supply inventories. Etc:
• Making sure patient's seating/lobby, alone with office areas were always sanitized. Following mandatory hospital Covid-19 Rulings, alone with, Confidentiality and other proper safe guards concerning jobs functions.
CERNER: computer trained hospital apps
(Covid-19):Admin Coordinator
GS Labs, LLC - Maplewood, MN
November 2021 to February 2022
Daily client's intake of Covid-19 testing, computing/upgrading client's important demographics and background, medical information.
Checking client's acceptable MN. state or employee's company's insurances through,
(Tribeca Insurance Systems) :
Other administrative duties:
1. Strictly followed procedures when computed client confidential (EMR) information. 2. Serious healthcare explanations with doctors procedures and next steps explanations for patients with (positive) COVID-19 results.
3. Making sure, (I) followed all companies masking and strict employee healthcare safety rules. 4. Strictly enforcement COVID-19 companies confidentiality policy. HIPPA rules and regulations
Documentation Review Clerk
U.S.BANK - Saint Paul, MN
June 2021 to August 2021
Accurately recording and applying corrected information in U.S.Bank, systems for client's Home Mortgage/Title Loans, Knowing major key factors of customers loans such as, Mortgage, Deed of Trust, Security Deeds, Home title insurances, Modification, Assignments, Promissory notes.
• Knowledgeable added corporate skills.
COVID-19 Screener (MSP Airport)
Medix Temp Agency - Bloomington, MN
March 2021 to June 2021
1. Greeting customers and explaining Covid-19 test scanner procedures alone with, receiving standard background medical and insurance information from customers. 2. Making sure each customer has an understanding on how to properly take the test 3. Giving personal medical knowledge to customer and next immediate steps, where to go prior to receiving a (Positive COVID-19): information results and future procedures if needed. 4. Continue to stay safe and follow companies employees confidential strict covid-19 rulings and regulations.
5. HIPPA rules and regulations.
6. My Accomplishment With This Position: Conquering my fear of working with a positive Covid-19 clients and not catching it. Also obtaining an added validation to my healthcare jobs skills. Medical Customer Service Rep: Scheduler
Health Partners Inc. - Bloomington, MN
November 2019 to February 2020
Required handling (HP)'s medical clients phone call ratio of (500-1400) Scheduling patients medical appointments/inquiries with primary doctor's and nurses. Answering medical inquiries, pertaining to different (HP) clinics, applying proper insurance billing, workmen comp: procedures to patients accounts.
• Resolved customer issues
• Booked appointments for clients
• Responded to inquiries and issues
• Assisted customers via live chat
• Worked in the inbound call center
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
Medical Customer Service Representative
Fairview Homecare Corporate Office - Minneapolis, MN May 2019 to October 2019
Handling a daily patient's phone call ratio of 100/ 300 calls from patients, Inquiring and discussing their important medical information.
Scheduling: Doctors, Nurses, MA's hospital and/or home visits.
• Required knowledge of all patients medical demographics/backgrounds Informing patients on following all doctor's required important and needed health procedures. 1. Scheduling and giving patients explanation of future contact dates with doctors. 2. Discussing and computing patient's accurate billing and insurance medical records, 3. Daily medical administrative assistant duties.
County Clerk I
Ramsey County Government Center - Saint Paul, MN
June 2018 to September 2018
Scheduling clients appointment times with their original county caseworkers. Daily face-to-face customer service with clients.
Making sure each clients government forms such as. Welfare Aide.
Emergency Assistance
Snap (food benefits)
SSI benefits.
Medicaid and other important needed government materials were properly assessed with client's correct information, alone with maintaining other mandatory administrative assistant duties. 1. Hired with (Ramsey County Gov't Ctn): prior to finishing and receiving Healthcare Certification from
(AvivoTech Inst/Careers):
• Grad Date: May-2018
Mail Clerk
Wells Fargo Bank - Minneapolis, MN
October 2016 to June 2017
1. Learned and Trained on proper mailroom procedures, order structures, timed delivering, certified office deliveries, timed and outside mail truck delivery and pickups (UPS, Fed-Ex, USPS, Certified)etc: Fully delivered and collection from a range of offices on a 52 floors office building.
• Temp position over, finally decided to go back to school and get certified healthcare credentials added along with my Bachelor degree.
1. Start school: August-2017
Lead Children Residential Assistant
Volunteers of America:Minnesota - Minneapolis, MN
November 2013 to March 2015
Lead residents dorm counselor Ratio 10 to 15 boys, providing structure and proper procedure for Behavioral teenage boys age range (13-18). Also teaching proper life skills, daily routine structures, cultural and diversity skills with the help of other therapist, doctors, teachers, parents another counselors on my work team.
Program Support Counselor
Pinnacle Services Inc - Saint Louis Park, MN
June 2008 to August 2010
• (MY SIGNIFICANT ACCOMPLISHMENTS)!
• After I personally got over Hating this particular challenged position, I was later given the acknowledgement of knowing I had the (Patient and the calming Abilities), to work with both (children and adult) individuals with mental capacities such as, paraplegic, quadriplegic and other serious mental birth defects or deficiencies.
• Also, adult patients that had to be fed, cleaned, bathed and diapered: (by me), nursing and proper care of bed sores or any other serious mental illness my clients suffered from.
• Job coaching abilities from someone with my work character abilities was granted with more of the higher functioning adults but, suffered from a birth defect.
• Pinnacle was a hard but very rewarding job that keeps me always remembering, How (blessed I am) to be born in this world. (A normal human being).
• Another mere thought always crossed my mind while working with these types of human beings.
• If (I was born with these mental deficiencies): would someone (like me)! have "actually " (Wanted): to come in, work with feed,clean/bathe or diapered me" while deal with my mental defects and (NOT) just because it was their job to do so.
• My days, time and experience at Pinnacle, gave me something many don't acknowledge or even try to achieve in the work world "Extreme Work Knowledge" rather they work in (Social Service) or other chosen career fields.
• GOD placed a challenge before me, once he seen I joyfully accomplished his challenge.
• I was blessingsly granted and personally rewarded with this once great but hard "work experience". In the end, I finally got the blessing of being introduced too a new Gifted & Patience side of me.
• This (Significant Accomplishments): is my personally achieved blessing from above. Thank you GOD. Program Counselor
St. Joseph Home for Children - Minneapolis, MN
August 2006 to July 2007
Residential and Classroom instructor experienced with behavioural children from age range of 10-15 yrs. Children comes from (mental, physical & sexually) abused worlds, keeping daily routine structures, annual team meetings, court cases, Parental Guidance, daily documentation concerning children's daily procedures, structured growth, and total well-being while their duration in the program strive for completion.
Education
Certification in Medical Terminology/Healthcare Administrative Avivo Career/Technical Institute - Saint Paul, MN
August 2017 to May 2018
Bachelor's degree in Public Administration/ Human Services Upper Iowa University - Waterloo, IA
August 1991 to May 1995
Skills
• Administrative Experience (5 years)
• Teaching (6 years)
• Medical Terminology (5 years) (5 years)
• Curriculum Development
• Case Management (Human Services) (7 years)
• Collaborated with court system and public sector Counseling/Assessment (4 years)
• Customer Service (10+ years)
• Utilized Mandt training during crisis intervention Program Support
• Computer skills http://Gmail.com KEY EXPERTISE/QUALIFICATIONS Supervisor/Administration
• Medical scheduling f/Allina Health, Gillette Children, Fairview Homecare Corp. (4 years)
• Microsoft Word (1 year)
• Maintain proper case notes and histories (10+ years)
• Trained and supervised team members. Followed policies and procedures (3 years)
• Scheduled Contracts. Handled customer services complaints efficiently (6 years)
• Counseled clients. Conducted home visits, developed short and long term goals
• Documentation Review Clerk (US Bank) Human Services (10+ years)
• Live Chat (1 year)
• Documentation review (5 years)
• Cognitive Behavioral Therapy (Less than 1 year)
• Training (5 years)
• Microsoft Outlook (2 years)
• Group Therapy (2 years)
• Behavioral Health (7 years)
• Anatomy Knowledge (6 years)
• Individual / Group Counseling (3 years)
• Crisis Management (6 years)
• Social Work (7 years)
• Implemented service programs, resources and referrals
• Customer Support (4 years)
• Typing (6 years)
• Documentation (5 years)
• Lead supervisor for male youth. Investigative intakes for placement (5 years)
• Computer literacy (10+ years)
• Autism Experience (1 year)
• Addiction Counseling (2 years)
• Intake Experience (5 years)
• Hospital Experience (3 years)
• Behavioral Therapy (2 years)
• Data Entry (Less than 1 year)
• Microsoft Excel (2 years)
• Medical office experience (2 years)
• EMR Systems (1 year)
• Medical Billing (1 year)
• Phone Etiquette (10+ years)
• Child & Family Counseling (3 years)
• Crisis Intervention (5 years)
• CSR (3 years)
• Customer Care (6 years)
• Leadership Experience (8 years)
• Child Protective Services (7 years)
• HIPAA (10+ years)
• Medical records (3 years)
• Tutoring (4 years)
• Coordinated disciplinary plans. Facilitated group discussions (8 years)
• Intake Experience (5 years)
• Cerner (1 year)
• Document management systems
• Social work (5 years)
• Child protective services (5 years)
• Training & development
• Clerical experience (5 years)
• Customer service (10+ years)
• Anatomy knowledge
• Hospital experience (4 years)
• EMR systems
• Epic Computer Training (6 years)
• Medical terminology (6 years)
• Medical scheduling
• Clinic (1 year)
• Medical coding
• Insurance verification (4 years)
• Insurance Verification (5 years)
• Office experience (6 years)
• HIPAA
• Typing (10+ years)
Certifications and Licenses
Epic/ Cerner Certification
August 2017 to Present
Gillette Childrens Hospital: (Cerner Hospital Computer System) Avivo Career Inst' and Allina Hospital: (School/Extended Hospital Epic Computer Training) CPR Certification
Present
Driver's License
BLS Certification
Assessments
Customer focus & orientation — Completed
July 2023
Responding to customer situations with sensitivity Full results: Completed
Technical support — Proficient
September 2021
Performing software, hardware, and network operations Full results: Proficient
Medical receptionist skills — Completed
July 2022
Managing physician schedules and maintaining accurate patient records Full results: Completed
Scheduling — Proficient
July 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
December 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Warehouse safety — Proficient
March 2022
Using safe practices in a warehouse setting
Full results: Proficient
Teamwork: Interpersonal skills — Completed
May 2021
Responding to challenging team situations at work
Full results: Completed
Protecting patient privacy — Proficient
February 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Customer service fit — Completed
March 2021
Measures the traits that are important for success for customer service roles Full results: Completed
Work motivation — Proficient
May 2020
Level of motivation and discipline applied toward work Full results: Proficient
Clinical judgment — Completed
June 2021
Assessing a patient's condition and implementing the appropriate medical intervention. Full results: Completed
Work style: Reliability — Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Attention to detail — Completed
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Supervisory skills: Motivating & assessing employees — Completed April 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Completed
Work style: Reliability — Proficient
March 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Medical receptionist skills — Completed
February 2023
Managing physician schedules and maintaining accurate patient records Full results: Completed
Sales skills — Proficient
October 2020
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
May 2020
Identifying and resolving common customer issues.
Full results: Proficient
Administrative support professional fit — Proficient May 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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