Project Manager Assistant

Denise L Anderson

***** **** ***** *, **** Palm Beach, FL 33412

Cell: 727-***-**** / e-mail: **************@*****.***

Objective: To continue to excel in operations, sales and market management where exceptional communication, interpersonal skills, sales presentation, closing ability, operations, organization and time management, employee hiring / training / mentoring and retention along with other skills that will contribute to maximum sales production, gaining market share and capture quality account services.

Education: Villa Julie College / Anne Arundel Community College – Criminal Justice

Employment: Summary of strengths and sales skills:

-Excellent communication skills both verbal and written, with demonstrated ability to prepare materials and present concepts with clarity and ease;

-Supervision, mentoring, training of current employees as well as new hires, providing career pathing focus;

-Time management of personal goals as well as corporate driven goals and expectations;

-Organization of all home shows, fundraisers and sales blitz for sales staff;

-Able to function under time and budgetary constraints; setting priorities and exceeding goals for myself along with support sales staff;

-Proven sales abilities, cost effective territory management, effective handling of objections, strong sales closing skills, providing professional sales follow through and organization resulting in maximum product exposure;

-Manage multiple tasks simultaneously, exceptional time management skills

2023 – Present Ceramic Matrix – District Operations Manager

-Organize, rebuild all 8 Central and South FL warehouses / showrooms to ensure optimum efficiencies

-Prepared, maintained all operational SOPs

-Overseeing and improving the operational systems, processes, and infrastructure of a company or organization

-Managing budgets, inventory, safety regulations, company policies, and documentation

-Reporting on and implementing changes in the company’s processes

-Anticipating and solving operational and tactical risks and challenges

-Leading and managing teams and projects across various business lines

-Monitoring and increasing the productivity and efficiency of the operations department

-Inventory and P/L management assuring inventory levels are appropriate for daily / monthly demand

2020 – 2022 ST Stones – Regional Market Manager

-Responsible for sales goals of growing territories an average of 30% year over year;

-Direct B2B sales with a focus on Kitchen & Bath Dealers, Home Builders, and Stone Fabrication Shops;

-Organize and attend home shows; NKBA round table events; Fabrication University / fabricator training seminars;

-Scheduling weekly product knowledge seminars for Architects, Designer, GCs, Builders, Fabricators and Kitchen & Bath showrooms;

-Prepare and manage P/L budgets, manage commercial / residential ratios;

-Train and mentor all new Quartz Representatives on company policies and procedures, account management and scheduling;

-Warranty Specialist, dealing directly with homeowners, project managers to analyze problems or concerns with regard to their installs, determine course of corrective action and follow through until 100% customer satisfaction is achieved;

2015 – 2020 Wilsonart, LLC – Territory Manager – Quartz Sales Specialist

- Territory – FL – East Coast – Quartz & Solid Surface Sales / Warranty Specialist

- Responsible for and exceeded goals of growing territories an average of 37% year over year;

- Direct B2B sales with a focus on Kitchen & Bath Dealers, Home Builders, and Stone Fabrication Shops

- Organize and attend home shows; NKBA round table events; Fabrication University / fabricator training

seminars

- Scheduling weekly product knowledge seminars for Architects, Designer, GCs, Builders, Fabricators

and Kitchen & Bath showrooms

- Prepare and manage P/L budgets, manage commercial / residential ratios

- Train and mentor all new Quartz and Solid Surface representatives

- Warranty Specialist, dealing directly with homeowners, project managers to analyze problems or

concerns with regard to their installs, determine course of corrective action and follow through until

100% customer satisfaction is achieved

2008 – 2015 CaesarStone – Architect & Design Consultant / Territory Manager

- Territory – Central and Southern FL – East and West Coast, 2nd Territory – Mid-Atlantic – MD, DC, VA,

DE and S. NJ

- Responsible for meeting with and educating Architects, Designers, Builders, Kitchen & Bath Dealers on

the benefits of Quartz as well as certify new Fabricators

- B2B sales with Kitchen & Bath Dealers, Small Business Owners updating their showrooms,

- Attending weekly / monthly ASID, AIA and HBA, NARI meetings

- Continuously exceeded weekly goals – in person calls, product knowledge presentations / lunch

and learns to Architects, Designers, Builders and Dealers

- Organize and attend home shows, ASID and AIA functions

- Quality control / operations manager; insured on a continual basis the integrity of operations within

CaesarStone, resulting in maximum performance and growth within the market

- Prepare and manage P/L budgets; manage commercial / residential ratios

- Train, mentor and monitor all new employees’ performance, provide guidance with regard to Corporate

expectations and regulations

- Warranty Specialist, dealing directly with homeowners, project managers to analyze problems or

concerns with regard to their installs, determine course of corrective action and follow through until

100% customer satisfaction

2006 – 2008 Cambria – Architect & Design Representative - Manufacturer Specialist

-Responsible for meeting with and educating Architects, Designers, Kitchen & Bath retailers, Developers / Builders on the benefits of Quartz

-B2B sales with Kitchen & Bath Dealers, Small Business Owners updating their showrooms, Fabrication Shops, assisting them in expanding their business lines resulting in exceeding all sales goals

-Attended weekly Chamber meetings along with monthly industry meet and greets

-Achieved goals – weekly/ monthly in person calls, lunch and learns

-Organized and attended home shows

- Warranty Specialist, dealing directly with homeowners, project managers to analyze problems or

concerns with regard to their installs, determine course of corrective action and follow through until

100% customer satisfaction is achieved

1996 – 2006 Spherion – Selling Branch Manager

-Prospecting and acquiring new business and growing current business in the legal, accounting and office support fields;

-Bi-weekly representation of company through Chamber of Commerce meetings;

-Exceeded sales goals of 50 – 75 calls per week; 100+ telephone contacts per week along with all necessary follow-up;

-Direct B2B sales, calling on small to medium business to assist them with their temporary and full-time staffing needs, both day to day and project driven needs

-Preparation of all bids, proposals ad presentations;

-P/L management, along with being the key contact for all corporate / branch training;

1989 – 1995 Kelly Services, Inc. – Multi-unit Selling Branch Manager

1986 – 1988 Hessey & Hessey, P.A. – Legal Assistant / Office Manager

Skills: MS Certified – Advanced in Word, Excel and PowerPoint

Memberships: Chamber of Commerce for West Palm Beach, HBA, NARI, NKBA

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