Data entry
Resume:
CELINA NAVARRO
Arlington, TX *****
**************@*****.***
Excellent communicator with 10 years of experience with Customer Service in sales in person dealing with money and or great customer service rep for customers in high-volume call centers. Work Experience
Maintenance Secretary
El pollo regio corporate office-Grand Prairie, TX
Present
I reached out to vendors, contractors regarding estimates, I was a recurring secretary so that means I constantly had to make sure the grill vent hoods line vent hoods were up kept, every month I checked the landscaping at our 45 stores, sent emails, called the city for issues at our locations, I made sure grease traps were being upkept, I would look for contractors for different issues at our widely spread locations, answered calls from store managers and DM ‘s, made sure our stores were up-kept with all maintenance issues. I dealt with pest issues and set up flush treatments for some locations, take before and after pictures of issues, confirm jobs were done with pictures, reach out to vendors for ETA, sent and answered emails.
CSR (remote)
Outlook amusements-San Antonio, TX
March 2019 to May 2024
Answering inbound and doing outbound calls to customers, listening to their needs, and providing solutions to their problems.
Responding promptly to customer concerns via phone, email, or chat Resolving customer issues and complaints efficiently and effectively Providing up-to-date information about products and services to customers Upselling products and services to customers when appropriate Escalating customer issues to the appropriate department or manager as needed Collaborating with other departments to resolve customer issues and concerns Maintaining accurate records of customer interactions and transactions Waitress/ food and drink Server
Tiffany’s-San Antonio, TX
February 2017 to March 2019
1. Guided guests to their section communicated the specials and took orders. 2. Delivered bottles and served drinks to guests, Maintained clean stations and VIP areas. 3. Up sold and delivered bottles in a timely manner to our guests. 4. Maintained a fast paced work ethic while working with large crowds or during hectic events and special events in a timely manner
Cash Handling
POS System Sales & Marketing
Time Management Exceptional Customer Service Rules & Regulations for Alcohol Sales. Specialized Beer, Wine, & Liquor Knowledge, upsold bottles and special items on promotion and Beverage preparation Station set-up and clean up.
Wellness Specialist
Wrapped in wellness-San Antonio, TX
October 2015 to January 2017
Developed strong relationships with members in order to promote health, wellness, and services that were available.
Demonstrated safe and proper form for each exercise and piece of equipment. Dental Receptionist
Access Dental-San Antonio, TX
June 2013 to September 2015
Verifying insurances, scanning all documents to correct patient profiles, checking in patients and getting all paperwork needed for the doctors, light billing. Filing and contacting customers, multitasking and answering phone calls while doing data entry. Proficient computer skills, making copies, and setting appointments for customers to come in. Retail Associate
Macys / EDGE dept-Midland, TX
August 2012 to March 2013
Greeted customers to inquiries regarding existing or new items as well as accounting for all forms of payments, kept working environment clean, worked with security to monitor thefts had occurred during work shift.
Loss prevention, visual merchandising, and general sales skills were among the skills I learned. Helped drive high customer retention by providing accurate information about promotions, customer programs, and products.
Care Provider
Horizon bay-San Antonio, TX
July 2009 to January 2011
• Assisted clients with personal care and hygiene.
• Helped clients with physical therapy exercises.
• Planned and prepared meal for private care.
• Performed light housekeeping duties for the ones who had private care.
• Helped clients take prescribed medication for private care clients.
•Passed out medication
•Assisted clients with mobility around the house.
•also did receptionist work
Education
High school diploma
innovative approaches to education - San Antonio, TX February 2016 to October 2016
Skills
• Sales
• Alzheimer's Care (Less than 1 year)
• Typing
• Analysis skills
• Customer service
• Organizational skills
• Microsoft Word
• Clerical experience
• Data entry
• Dementia Care
• Dentrix
• Home Care
• Caregiving
Certifications and Licenses
Driver's License
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