Guest Relations Property Management operations

Aletha Ellis

*** **** *** *, ****** Beach

Cell: 843-***-****

*****************@*****.***

Objective: To be an active employee who contributes to the Mission, Vision, and Values of the company, and to interact, on a professional level with other employees. To give excellent performance, and to translate my experience, knowledge, skills and abilities into value for the organization.

Experience

Wyndham SeaWatch Resort /HHS Director (2024-Current)

•Assist with Room inspection

•Assisting with work order as needed

•Assign boards

•Assist with invoices and inventory

•Assist Guest relations issues (Guest complaint)

•Assist with QA inspection

•Property Management

•Overseeing Recruitment and Hiring.

•Manage Operational Budget and Hours

•Contract Invoices and Off cycle billing.

•Payroll and PTO accruals

•TM’s Monthly and Yearly evaluation.

•Deep Clean and VIP Inspections

•H2B Training, Onboarding and evaluation.

The Links Resort and Racquet Golf/HHS Director (2023-2024)

•Assist with Room inspection

•Assisting with work order as needed

•Assign boards

•Assist with invoices and inventory

•Assist Guest relations issues (Guest complaint)

•Assist with QA inspection

•Property Management

•Overseeing Recruitment and Hiring.

•Manage Operational Budget and Hours

•Contract Invoices and Off cycle billing.

•Payroll and PTO accruals

•TM’s Monthly and Yearly evaluation.

•Deep Clean and VIP Inspections

•H2B Training, Onboarding and evaluation.

Anderson Ocean Club/HHS Director (2022-2023)

•Assist with Room inspection

•Assisting with work order as needed

•Assign boards

•Assist with invoices and inventory

•Assist Guest relations issues (Guest complaint)

•Assist with QA inspection

•Property Management

•Overseeing Recruitment and Hiring.

•Manage Operational Budget and Hours

•Contract Invoices and Off cycle billing.

•Payroll and PTO accruals

•TM’s Monthly and Yearly evaluation.

•Deep Clean and VIP Inspections

•H2B Training, Onboarding and evaluation.

Anderson Ocean Club/HHS Assistant Housekeeping Director/Operations Manager

•Assist with Room inspection

•Assisting with work order as needed

•Assign boards

•Assist with invoices and inventory

•Assist Guest relations issues (Guest complaint)

•Assist with QA inspection

•Property Management

•Overseeing Recruitment and Hiring.

•Manage Operational Budget and Hours

•Contract Invoices and Off cycle billing.

•Payroll and PTO accruals

•TM’s Monthly and Yearly evaluation.

•Take over the roles and responsibilities of the director in his absence

•H2B Training, Onboarding and evaluation.

Myrtlewood Villas Resort Assistant Housekeeping Director (2019-2021

•Assist with Room inspection

•Assisting with work order as needed

•Assign boards

•Assist with invoices and inventory

•Assist Guest relations issues (Guest complaint)

Club Wyndham Grand Palms Housekeeping Inspector

•Assist with Room inspection

•Assisting with work order as needed

•Assist with room cleaning service as needed

•Assist Guest relations issues (Guest complaint)

Cabana Shores Hotel Reservation Agent/Night Auditor

•Assist with Customer Reservation

•Assist with Arrival Check In

•Assist guest with resort and room relocation (if required),

•Assist Guest relations issues (Guest complaint)

•Assist with Room inspections

•Enter Reservation Bookings

•Assist with Resort Inspections

•Complete necessary paperwork for Accounting office for reservation modification

•Sales and Services

Hampton Inn by Hilton Housekeeping Inspector/Housekeeper

•Assist with Room inspection

•Assisting with work order as needed

•Assist with room cleaning service as needed

•Assist Guest relations issues (Guest complaint)

Sandcastle At The Pavilion Guest Relations Supervisor/Inspector

•Assist with Customer Reservation

•Assist with Arrival Check In

•Assist guest with resort and room relocation (if required),

•Assist Guest relations issues (Guest complaint)

•Assist with Room inspections

•Enter Reservation Bookings

•Assist with Resort Inspections

•Complete necessary paperwork for Accounting office for reservation modification

•Sales and Services

•Payroll and PTO accruals

•HOA meeting and planning

Air Canada Vacation Senior Administrative Associate, Island Routes Tours 2017-2019

•Assist with Travel Agent, Tour Operators, Affiliate Group and Customer Reservation

•Assist with Arrival and Departure Manifest for ACV clients

•Assist guest with resort and room relocation (if required),

•Assist Guest relations issues (Guest complaint)

•Assist with flight change request

•Enter Tour and General Transfer Bookings

•Assist with Resort Inspections

•Complete necessary paperwork for Accounting office for reservation modification

•Sales and Services

•Asign in the field agents with specific task and monthly goals to be achieved

Operations and Gate Lead Supervisor, Virgin Atlantic Sangster’s Airport 2015-2016

•Assist with check-in and processing of customers along with purchasing or reservation change.

•Provide general information on service, destination and pricing

•Assist with boarding for incoming/outgoing customers and review of travel documents. Prepare and opening of checking counter

•Brief customers of relevant security measures and precautions

Lead Agent (Gate Lead), Southwest Airlines Sangster’s Airport 2015-2016

•Provide general information on service, destination and pricing, checking of customers.

•Assist with lead duties (open and close flight acceptance)

•Prepare/opening of checking counter, boarding of incoming/outgoing flights

•Assist customers with purchasing or reservation change. Travel document review

•Assist with briefing duties (advised team members of any security and airline changes). Brief customers of relevant security measures and precautions.

•Inform customer of boarding information (gate #, boarding time, departure time)

•Flight escalation and passenger removals

Senior Associate, Vistaprint 1 MegaByte Drive 2014-2008

•Assist with supervisory and escalation issues

•Assist customers with billing enquiry

•Provide general information on product and service

•Assist with Website and Email Marketing design/editing

•Assist with training of new hires

Call Quality Analyst Supervisor, Jamaica Agent Service, 2006-2004

•Review Agent and Customer Interaction

•Review monitor and coach agents

•Provide feedback on agents performance

•Provide department guidelines

•Enforce company policy and regulation

•Set expectation for meeting company’s goal

Administrative Assistant, PC Doctor Service, 2004-2003

•Answer telephone enquiries from customers,

•Operate a range of office machines such as photocopiers, computers and faxes

•File papers and documents in accordance with filing system used

•Undertake other duties such as banking, credit control or payroll functions.

•Provide product detail

Education

•Bachelor in Administrative Assistance (Pending)

•University of Technology (Associate Degree in Business) 2015-2013

•New Era Institute 2012-2010

•Anchovy Comprehensive High 1997-2003

•Albion Primary and Junior High School 1996-1991

Qualifications and Achievements

•Associate Degree in Business Administration

•Leadership and Preparation Certificate (UTECH Certified)

•Certificate in Airline Aviation (Southwest & Virgin Atlantic)

Skills and Interests

•Experience in Microsoft Office Word 2003/2010,Outlook, Excel, Power Point, Publisher and Access

•Experience in Events Planning and Coordinating, Systems Rental and Stage/Events Lighting

•Part-time work charity programs

References

Fyzal Ishahak (Vice President) Anderson Ocean Club, 2600 N Ocean, Tel: 843-***-****

karen Salano (Front Desk Supervisor) SandCastle At the Pavillon, 1802 Ocean Blvd, Myrtle Beach Tel: 843-***-****

Glenroy Doyley (Owner) Absolute Cleaners, 513 30 N Myrtle Beach, Tel: 843-***-****

Lise Charron (Destination Service Manager) Air Canada Vacations, Toronto Canada,

Tel: 876-***-****

Nicolette Warren (Supervisor) Southwest Airlines and Virgin Atlantic. Sangsters International Airport. Tel: 876-***-****

Contact this candidate