General Manager Retail Sales

John A. Russo

**** ****** *****

Spring Hill Florida

352-***-**** (mobile)

OBJECTIVE

To obtain a Retail Sales Managers position within your company to further use my field related experience and training.

STRENGTHS

• Skilled General Manager, able to manage both operational and staffing responsibilities of retail institutions.

• Adept at troubleshooting and problem solving.

• Team player with effective organizational and motivational skills.

• Highly motivated and goal oriented.

• Strong analytical and mathematical skills.

EMPLOYMENT HISTORY

AT&T Mobility

October 2009-Present

• #1 location in customer satisfaction for 2023 in the Florida market

• 2016 Summit winner (top 1%)

• Three consecutive 100% operational audits

• Improved Operational audit from 47.3% to 100%

• Responsible for driving sales, key performance indicators, and the successful execution of company’s goals and initiatives.

• Former NY/NJ Market Area Retail Sales Manager Proxy

• Responsible for training, development, and motivating a full staff consisting of both bargained and non- bargained employees.

• Assists ARSM with districts training compliance.

• Analyzed various business reports for trend analysis and compliance purposes

• Performed daily, weekly, monthly evaluations and created action plans for areas of opportunities

• Selected to participate in the creation of the “Empire program”

• Consistently practiced and managed an environment of extraordinary customer service

• Directly responsible for the management of daily sales, operations, and inventory Circuit City - General Manager July 2008 – May 2009 Responsible for delivering positive financial results of a 52 million dollar a year building.

• Conduct audits and manage internal and external shrink through executing control methods.

• Consistently first in the region for sales attachment goals.

• Develop a strong management and associate team.

• Accountable for store operations.

• Ensure that store maintains a high gross margin

• Maintained 100 % on customer service mystery shop for six months.

• Delivered shrink under budget and target goals.

Lowes Home Improvement Warehouse - Sales Manager April 2004 - July 2008

• Responsible for daily, weekly, and monthly store sales (approx 89 million).

• Ensure the promotion, communication, execution for all credit programs

• Generated a team-based sales environment to drive profitable sales.

• Responsible for Commercial sales department’s budget and programs.

• Ensure executions of all installations are completed timely and to customer’s satisfaction with follow up phone calls and on-site visits.

• Responsible for hiring and training all sales specialists and installed sales coordinators.

• Ensure job lot quantities are maintained throughout the store to support sale. Staples Office Supply Superstore - General Manager February 2002 - October 2003

• Responsible for a 16% growth in comparable annual sales.

• Ranked #1 in division for units per transaction sales.

• Decreased shrink by 43%.

• Set record beating sales 3 times in 18- month period.

• Received various awards and recognition for outstanding storewide customer service. CVS Pharmacy - General Store Manager March 2001 - February 2002

• Responsible daily monetary transactions (approx. 7 million dollars in sales).

• Accountable for all store operations including ordering, payroll and budget forecasting.

• Create in-store markdown events.

• Compile monthly employee schedules.

• Oversee all incoming shipments of vendor deliveries.

• Met monthly with District Manager to discuss sales strategy and upcoming promotions Pergament Home Center - General Store Manager September 1991 - March 2001

• Responsible for the day-to-day operations of multiple locations.

• Accountable for all budgeting, payroll, utilities, maintenance, and vendor direct merchandise orders.

• Responsible for all daily monetary transactions (approx. 26.5 million dollars in sales).

• Monitor selling trends and maintain inventory levels to assist in purchasing decisions in order to optimize business profits.

• Increased cost efficiency by 20% through consolidated daily operations.

• Responsible for all hiring and training of new managers and associates.

• Conduct monthly seminars on customer service, store safety and loss prevention. New York City Police Department - Auxiliary Police Captain 123rd pct. Aug 1984 - May 2003

• Supervise up to 70 Auxiliary Patrol Officers within all areas of the department

• Lead instructor for two-week self defense and baton training course

• Co-moderator of monthly community council meetings

Contact this candidate