Customer Service Computer System

Debi ***********@*****.***

630-***-**** ● ***********@*****.*** ● 2640 N. Windsor Lane, Unit 102, Arlington Heights, IL. 60004

PROFESSIONAL EXERIENCE

USA Vein Clinics

October 2019 to Present.

Recall Team Specialist

. Made outbound calls to schedule appointments.

. Reach KPI Gials of 150 calls per day, 200 minutes of talk time and 10 appointments scheduled

Dovenmuehle Mortgage Lake Zurich, IL October 2018 to August 2019

Customer Service / Special Loans Division

● Answered inbound Borrower calls.

● Logged all calls taken into computer system.

● Answered calls in regards to ELOC (Equity Line Of Credit) and Constructions loans.

● Provided account information, payment information, amount due, past due amount.

● Completed any additional projects / tasks provided in a timely manner.

● On-call all Saturday shifts in case of heavy call volume or call -in

● Perfect attendance awards 2 Quarters in a row.

LEBERMAN MANAGEMENT SERVICES, Elk Grove Village, IL June 2014 thru August 2018

Resident Services

● Answered inbound homeowner calls.

● Logged all calls taken into computer system.

● Processed emails and work orders.

● Followed up with Owners, Vendors and Property Managers in a timely manner.

● Closed work orders and information requests once follow up was completed.

● Worked with Closing Department, Account Receivables, Account Payables and other departments as needed to assist Owners and vendors.

● Greeted and assisted Owners, Vendors and Property Managers in the Office as they walk in.

● Completed assigned projects timely.

● Receptionist back up. Mentor / trainer for new hires.

VANGUARD (NOW ASSOCIATE CHICAGOLAND), Schaumburg, IL June 2008 thru June 2014

Customer Care Agent

● Answered inbound homeowner calls.

● Logged all calls taken into computer system.

● Processed emails and work orders.

● Followed up with Owners, Vendors and Property Managers in a timely manner.

● Closed work orders and information requests once follow up was completed.

● Worked with Closing Department, Account Receivables, Account Payables and other departments as needed to assist Owners and vendors.

● Greeted and assisted Owners, Vendors and Property Managers in the Office as they walk in.

● Completed assigned projects timely.

● Receptionist back up. Mentor / trainer for new hires.

EDUCATION

Hoffman Estates High School. High School Diploma 1980 to 1984

Cardinal Stritch College, Milwaukee, WI 1984 thru 1987

STRENGTHS

Strong computer knowledge. Fast learner. Love being around and helping people. Love being challenged and once conquered going to the next challenge.

REFERENCES

Professional and personal references available upon request.

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