Data Entry Virtual Assistant

KATHLEEN DAWN MORALES, RN

Virtual Assistant

PROFILE

In my role, I manage job

responsibilities by

answering calls and

emails, ensuring that all

information

communicated is

accurate and clear. I

report patient concerns and

issues to the care

team, nurses, and

doctors with precision.

Paying close attention to

EDUCATION

BUKIDNON STATE UNIVERSITY

Bachelor of Science in Nursing

2019-2021

MOUNTAIN VIEW COLLEGE

Bachelor of Science in Nursing

2010-2011

LANGUAGE

English

Tagalog

PROFESSIONAL SKILLS

detail is crucial, as it helps

me identify any issues that

require an urgent response

or

immediate attention.

Spreadsheet.

Slide presentation.

Appointment setter

CERTIFICATIONS

Customer Service.

Indexing client.

Claims Data Entry.

May 2024 - HIPAA Training

February 2022 - HIPAA Training

WORK EXPERIENCE

DEVOTED HEALTHCARE INC. - CHICAGO ILLINOIS MEDICAL VIRTUAL ASSISTANT

February 17, 2022 - PRESENT

At Devoted Healthcare Inc., I am responsible for various critical tasks to ensure smooth healthcare delivery. I am skilled in Communication Management, promptly responding to phone calls and emails with clarity, assisting patients, doctors, and healthcare teams. I also handle Order Coordination, working with MD offices to obtain essential home health orders and clinical notes, ensuring accurate documentation. My expertise extends to Appointment Scheduling, where I meticulously organize and confirm appointments for nurses and doctors, maintaining an efficient schedule. In Referral Management, I arrange specialized patient services such as wound care or podiatry by coordinating with different healthcare teams. Additionally, I manage Lab Results Follow-up, ensuring quick delivery to MD offices and pharmacies while maintaining accurate records. I am also proficient in EMRs such as Athena, Datasoft Logic, and AxxessCare, which enhances my efficiency in healthcare administration. MIRRA- CLAIM DATA ENTRY FLORIDA, USA

July 16,2024- August 28, 2024

I was engaged in a project-based role with Saiber MD in partnership with MIRRA Healthcare, where I contributed to a large-scale initiative to address a significant backlog in claims processing. Working as part of a team of approximately 60 Virtual Assistants, we utilized Claims lite, a specialized platform for claims management, to ensure timely and accurate resolution of outstanding claims. My responsibilities included meticulous data entry, completing claim forms with precision, and submitting them for processing, ensuring they were accepted and adjudicated successfully. The project was completed within one month, demonstrating strong collaboration and adherence to deadlines, with exceptions only for tasks managed by prior hires. This role highlighted my ability to manage high-volume workloads, maintain attention to detail, and deliver results under tight time constraints.

NEPHROLOGY CENTER - PH NURSE

May 3, 2023 - October 2023

Providing comprehensive patient care, monitoring and managing dialysis treatments, maintaining accurate patient records, educating patients on kidney health, and coordinating with healthcare teams to ensure optimal patient outcomes. FAMILY MEDICINE AT GREENHILL WILMINGTON DELAWARE -MEDICAL RECEPTIONIST

July 14, 2023- January 30, 2024

I served as the primary point of contact for managing both inbound and outbound patient communications, specializing in appointment scheduling. My role involved addressing patient inquiries, resolving complaints, and coordinating schedules for annual check-ups and laboratory follow-ups. Utilizing Athena, a robust electronic medical records (EMR) system, I ensured accurate data entry and efficient management of patient information. During periods of reduced call volume, I performed indexing tasks to maintain organized and up-to- date medical records. I also collaborated directly with healthcare providers to address urgent patient needs and resolve critical inquiries promptly. My expertise lies in delivering exceptional patient service, streamlining appointment processes, and ensuring effective communication between patients and providers.

SPRINT - CONVERGYS PH CUSTOMER SUPPORT

April 17, 2017 - November 2019

During my tenure as a Customer Sales Representative at Convergys in Cebu from April 2017 to November 2019, I specialized in managing both outbound and inbound calls. My primary focus was on providing prompt solutions to various customer issues, ranging from billing inquiries to technical support, all within the designated call time. Additionally, I actively promoted our products and services during interactions with customers. This role honed my ability to efficiently handle a diverse range of customer needs while maintaining a high level of professionalism and service quality.

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