Operations Manager Dispatch

Calhoun, GA *****

678-***-****

*************@*****.***

EDUCATION

Dual Diploma

Model High School

Business Administration

Miller-Motte Online

Currently pursuing degree

• Completed Mentorship - 2nd

Grade Students

• Completed Apprenticeship - Law

Firm

• GPA: 3.7

SUMMARY

Resourceful Dispatch Operations Manager known for high productivity and efficient task completion. Skilled in strategic route planning, team leadership, and crisis management to ensure smooth operation flow. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex scenarios with ease and drive operational success. SKILLS

EXPERIENCE

DISPATCH OPERATIONS MANAGER

Primo Trucking, LLC Calhoun, GA May 2019 - June 2024 BDR

Edd Kirby Adventures Dalton, GA February 2016 - August 2016 ELISA SHAE HIGHFIELD

• Stress Tolerance

• Transportation Management

Systems

• Efficient Time Management

• Logistics Management

• Route Planning

• Scheduling Coordination

• Issue Resolution

• Strong Leadership

• Proficiency in Microsoft Office

(Word, Excel, Access,

PowerPoint, Outlook)

• Project Management

• Customer Communication

• DOT Compliance

• Phone Dispatch

• Deadline-oriented

• Driver Dispatch

• Geographical Knowledge

• Telephone Etiquette

• Industry-specific Software

• Resolving transport operation issues.

• Ensuring accurate and prompt paperwork completion

• Reviewing freight bills for accuracy before payment.

• Coordinating driver requirements and rates.

• Invoicing factoring companies promptly.

• Providing ongoing support to drivers 24/7.

• Negotiating cost-effective shipping rates with brokers.

• Maintaining accurate vehicle dispatch records.

• Managing driver and customer communications for timely deliveries.

• Optimizing delivery routes using routing software. EH

OFFICE ADMINISTRATOR

JDR Construction Kennesaw, GA March 2010 - March 2015 INSIDE SALES & MARKETING

i-Pro-Inc. Calhoun, GA August 2006 - July 2009 CERTIFICATIONS

E-Synergy AR, OE & AP, 10/01/08, Calhoun

MISCELLANEOUS

GA Work Ready, 04/01/12, Gold

• Consistent Top Performer

• Follow all BDC scripts and guidelines for all inbound and outbound communication to engage customer to setting an appointment

• Produced 200 outbound calls in a timely and efficient manner while promptly answering all incoming calls

• Developed proficiency in all features of Customer Relations Management and Call Management Software

• Exceeded daily, weekly, and monthly goals as they corresponded to the overall dealership objectives

• Processed contractor invoices for progress and final payment

• Managed day to day operations of construction office

• Developed general accounting, negotiation, and coordination skills

• Prepared progress schedules, analyzed project requirements and managed staffing/ manpower plans to ensure efficient and effective use of company staffing and equipment resources

• Skilled in working with Word, Excel, PowerPoint, Adobe, AS400

• Functioned as funds administrator to include billing and invoicing

• Work closely with Customer Service, sub-contractors, and homeowners to resolve any discrepancy

• Prepare weekly status report for all home constructions using Microsoft Project Manager and Microsoft Excel

• 150+ daily outbound calls to potential customers

• Sales production for PACS/EHR/SYNERGY

• Project coordinator for User Group Meeting and trainer for new hires in Marketing department

• Communicated with McKesson Practice Partner on daily basis to manage leads and to produce quotes for EHR

• CSR for 3 companies

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