Customer Service Human Resource
Resume:
Adina S. Lockhart
Human Resource Manager
Nassau, Bahamas
Dear SIR/MADAM
I appreciate the opportunity to apply for a position with your establishment. Please find enclosed a copy of my resume for your review and consideration.
I am experienced in supervising the day-to-day operation of the Customer Services Department at Nassau Flight Services. Based on my prior work experience I have more than 18 years’ experience in Frontline Customer Care Services in the aviation and hospitality industry. I am also knowledgeable in Quick Books and Microsoft Office as a result of managerial duties that include preparing reports and performing staff evaluation.
Customer service has always been a focal point of my career and I am very adept at conflict resolution.
Further, I have also been afforded the opportunity to interact with a diverse group of people as the former Vice President of the Cancer Society (San Salvador) and a current member.
If given a position with your establishment, I will do my best to meet your expectations. Should you choose to employ me to become a part of your organization’s team, I assure you, that I will prove myself to be a great asset to your company and not a liability.
If you need further information, please do not hesitate to contact me via the information provided.
Sincerely,
Adina Lockhart
#27 Palm Tree Ave.
Nassau, Bahamas
242-***-**** Cell
Adinalockhart31@
gmail.com
P.O. Box SP-60547
Palm Tree Avenue
Nassau, Bahamas; P.O. Box SP-60547
Cell 242-***-**** Cell
***************@*****.***
ADINA S. LOCKHART
Objective
To obtain a position with a reputable organization that believes in providing employees with opportunities for growth, development and advancement. It is also my hope to join a team that believes in performing their duties with excellence and integrity, while obtaining new skills for personal and professional benefits.
Work History
2006-2024: Nassau Flight Services - Customer Services Agent
Managing and leading a team of customer service representatives and coaching to ensure high quality service.
Handling complex customer inquiries or complaints that have been escalated from Frontline staff.
Ensuring customer Service team has the necessary tools, resources and information to effectively assist customer.
Keeping abreast of new products launches, company policies, and industry trends to provided accurate information to customers.
Closing the office.
Processing ticketing for the different airlines.
1998-2000: Somewhere Else Restaurant San Salvador - Cashier/Waitress
Operated cash register for cash, check and credit card transactions with excellent accuracy level.
.Welcomed customer and helped determine their needs.
.Restocked and organized merchandise in front lanes.
.maintain customer satisfaction by clarifying questions about orders and specialty items.
.Quickly reset and clean up tables after customer leave to enable speedy turnaround and guest flow
Skills & Ability
Book Keeping Skills
Interpersonal & Communication Skills
Leadership & Managerial Skills
Self Starter
Microsoft Offic Suites
Conflict Resolution excel and quick book
Results Driven
Confidential
EDUCATION
High School Diploma San Salvador High School 1992-1998
Academic Achievement
Bahamas Junior Certificate (B.J.C.)-6
. Mathematics
. English Language
. Religion Knowledge
. Social Studies
. Food & Nutrition
. Typing
Bahamas General Certificate of Secondary Education (B.G.C.S.E.)-4
. Mathematics
. Food & Nutrition
. History
. Typing
Bahamas Technical & Vocational Institute: Cosmetology 2000-2002
References
Sherry Griffin
Nassau Flight Services/Supervisor
Phone: 242-***-****
Clenese Anderson (San Salvador Operations)
Nassau Flight Services/Senior Supervisor
Phone: 242-***-****
Angel Kelly
Nassau Flight Services/Supervisor
Phone: 242-***-****
REFERENCES AVAILABLE UPON YOUR REQUEST
Contact this candidate