Customer Service Department Manager

Memphis, TN *****

(H) 901-***-**** (E) **********@*****.***

Keep employees and department on-target with proactive management of day-to-day demands and unique customer and employee situations. Motivational employee leader and respectful conflict mediator skilled at promoting satisfaction and loyalty. Great interpersonal communication and multitasking abilities. Knowledgeable Team Trainer skilled in stepping into any team role and assisting employees with learning tasks, improving performance and maximizing efficiency. Top-notch planner, organizer and problem-solver.

Skilled Department Manager offering proven leadership, problem-solving and team building abilities developed over progressive career. Consistently empower employees to improve performance and maximize customer satisfaction through advanced training and mentoring. Resourceful and forward-thinking Manager steadfast in pursuing opportunities to improve day-to-day operations and bottom-line profits. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Supply and inventory

management

Training and mentoring

Departmental activities

Staff development

Rules and regulations

Team leadership

Recruiting and Hiring

Employee development

Schedule management

Goal setting

06/2019 - Current McDonald's Memphis, TN

Department Manager

Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities. Enforced safety rules and other policies to protect employees and minimize company liability.

Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Trained [20] employees in inventory practices, POS systems and product knowledge, contributing to [70]% increase in customer satisfaction ratings. Supervised [30] full-time and [21] part-time employees. Coached, trained and mentored new team members and manager trainees. Reset store displays for special events and seasonal merchandise changes. Kaia Jones

Summary

Skills

Experience

Restocked shelves with current merchandise in attractive displays to promote sales.

Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll. Evaluated budget plans and current costs to project trends and recommend updates.

Demonstrated excellent communication skills in resolving product and consumer complaints.

02/2012 - 08/2015 Family Dollar Stores Inc. Memphis, TN Retail Sales Associate

Processed payments and maintained accurate drawers to meet financial targets.

Provided every customer with professional and polite support for sales and service needs.

Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention. Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic. 07/2003 Northside High School 1212 Vollintine

High School Diploma

01/2009 Remington College Memphis TN

Associate of Applied Science: Criminal Justice

SafeServ Certified

Occupational Safety and Health, Food Safety: Certified OSHA certification: Food Handling

SafeServ Certified: Food Handler

Leadership Essentials Certificate

Customer Service Representative Certificate

Customer Service Professional Certificate

Education and Training

Certifications

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