Customer Service Office Manager
Resume:
Melissa Corbin
Central Square, NY *****
*********@*****.***
Dynamic Office Manager with 10 plus years of experience managing large range of administrative, technical, and executive support tasks. Constantly looks for opportunities to streamline operations and assist management team in special initiatives. Recognized for resolving problems and providing creative solutions.
Diligent Front End Manager with excellent communication and people skills. Resourceful problem solver, providing required resources tomaximize efficiency and customer service. Excellent organizational and multitasking skills.
Proven history as FrontDesk and Reception Manager .Apply strong knowledge of customer service, office management, and general bookkeeping procedures to handle daily needs and improve work flows. Proficiency in MSOffice software programs, including Excel and Word. Hardworking and reliable, focused on going above and beyond to support team and serve customers. Trained in and offering top-notch customer service abilities. Motivated to continue to learn and grow professional. Authorized to work in the US for any employer
Work Experience
H
Sr HR Support Advisor
Aspen Dental - Syracuse, NY
June 2022 to Present
It is my job to answer or find answers for all employees regarding all benefits that Aspen Dental offers. I was a contractor and my contract is up. I have learned so much and absolutely love it. I have learned many HIPPA laws and many company benefit arrangements. I work remote and love that as well Office Manager
Robert H. Schaub & Associates - Syracuse, NY
June 2016 to September 2021
I managed the entire office which contained 3 businesses in 1 office. I was the only one there. I answered phones, dealt with all kinds of customers. I handled all incoming and outgoing mail. Customer service. I placed orders for materials, and also did estimates for materials. I sent out bills and billed all customers who ordered directly or indirectly. I wrote checks, paid all the office bills, did mailings and much much more.
Group Leader
Anoplate - Syracuse, NY
June 2014 to June 2016
Mediated between workers and management to obtain additional resources or resolve disputes. Coordinated production schedule and allocated resources to meet deadlines. Conducted start-up meetings at beginning of each shift to communicate daily goals and obtain feedback from team members.
Reviewed previous day's production rates to identify problems, root causes, and ideal corrective actions. Developed pre-shift plans for associate lineup and established daily targets for areas such as shipping and quality assurance.
Implemented regular equipment maintenance plans, troubleshot problems, and coordinated routine repairs.
Maintained group compliance with occupational safety and health mandates. Inspected finished products to verify conformity to quality standards. Moved products to the next station for further processing or packaging. Measured and graded batches of raw materials to feed into production machinery. Read and understood the production orders to complete accurate work and minimize wasted resources. Packaged finished products into boxes, cartons and containers for shipping to customers. Cleaned and organized work areas to remove safety hazards maintainability level of production errors. Education
GED in BusinessAdministration
PVMoore High School - Central Square, NY
July 1987
Skills
• Accounts payable
• Administrative experience (10+ years)
• Inventory control (5 years)
• Customer service (10+ years)
• Budgeting (10+ years)
• Accounts receivable
• QuickBooks
• Human resources (1 year)
• Typing (10+ years)
• Office Management (5 years)
• Bookkeeping (10+ years)
• Personal Assistant Experience
• Customer support (10+ years)
• Filing (10+ years)
• Databases (10+ years)
• Microsoft Outlook (5 years)
• Microsoft Powerpoint
• Human resources management (1 year)
• Microsoft Excel (10+ years)
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