Supply Chain Customer Service

BRIAN DUNBAR

Walnut Creek, CA

310-***-**** *******@*****.***

OPERATIONS and SUPPLY CHAIN PROFESSIONAL

Creative, focused operations and supply chain professional with a proven track record of effectively managing and developing operations and improving supply chain systems. Adept at creating processes and procedures that increase productivity, improve sales/service levels, decrease costs and drive profitability. Exceptional communication and leadership abilities with the ability to work effectively at all levels of an organization.

Supply Chain Management

Distribution

Material Resource Planning

Production Scheduling

Purchasing

Customer Service

Operations

Change Management

Sales

Project Management

Logistics

Inventory Management

Drove company market-share from 0% to 20% within two years by successfully developing new sales territory for a division of major manufacturer.

Reduced operating costs by 10% annually by streamlining data systems to improve the flow of information. Increased operating income by 25% for a national distribution company for three consecutive years. Achieved a 50% reduction in daily production scheduling errors, triggered annual savings of $200,000 and improved customer service levels.

Improved order-fill rates by 5% and reduced inventory by over $250,000. Increased operating efficiencies by 15% and lowered freight costs by $100,000. Saved over $50,000 a year by re-negotiating and securing improved contract agreements. TRIDENT LOGISTICS LOS ANGELES, CA 2008 – Present Business Manager - Operations, Sales, Distribution, Supply Chain

Established new sales and built customer base for regional, national and international accounts.

Streamline new system working with SAP R4 implementation team to meet performance measurements related to case-fill rates and dollar-fill rates while improving warehouse management interface.

Work with distribution centers, warehousing and customers to increase sales and maintain quality customer service.

Design new layout and implement new order processing procedures for the warehouse operation, improved storage capacity by over 50% and improved customer service levels.

Reviewed existing procedures, determined bottlenecks areas and made the changes required to improve processes and increase daily output by 10%.

Reduced staff by 25% by streamlining the order processing and scheduling systems. REGAL MARBLE POMONA, CA 2007 – 2008

General Manager - Manufacturer and Installer of Cultured Marble Products

Spearheaded all aspects of the business and managed team of 60.

Reviewed sales, operations and supply chain data to optimize performance in each area.

Negotiate contracts with suppliers and implement solutions to improve inventory planning.

Directed the development of new marketing plans; updated web site and established advertising programs.

Improved operations by increasing daily production rates by 10% without increasing labor.

Streamlined administrative processes, enabling company to trim staff and achieve cost savings of $100,000 annually.

Reduced inventory levels by 10% by modifying the inventory management systems in place. PROFESSIONAL EXPERIENCE

SELECTED CAREER HIGHLIGHTS

AREAS OF EXPERTISE

COMPOSITES ONE SANTA FE SPRINGS, CA 2000 – 2006

Regional Operations Manager - Distributor of Composite Materials

P/L responsibilities for 8 branch locations.

Played a key role in growing annual gross revenues from $120M to $185M.

Supervised 10 direct reports and oversaw 150+ total employees.

Developed national, regional and local business plans to streamline operations and sales goals.

Analyzed sales, operating and logistics costs and made adjustments where necessary to achieve targets.

Increased regional operating income by 25% for 3 consecutive years by using effective cost management, margin growth strategies and coordinating supply chain objectives.

Established in-house enterprise to track and report for each location and instituted a performance-based compensation plan that elevated competition and accelerated the attainment of bottom-line objectives.

Standardized and improved business processes, which reduced headcount by 10% in 2 years and improved cross- communication between the branches.

Restored the profitability of 2 break-even operations, achieving over 8% annual operating income.

Reduced regional operating costs by 5% for 5 consecutive years by monitoring, tracking and improving processes using a monthly benchmark reporting system designed in-house.

Cut inventory levels by 15% ($1M), revamped and improved order processes at branches.

Increased margins for accessory products by 30% in the first 2 years by establishing an employee bonus program and increasing branch-participation levels.

Saved $75,000 a year in branch transfers by designing and implementing a new warehouse management and inventory management systems.

Distribution & Sales Program, Ohio State University Leadership Skills Training, Northern Illinois University International Trade & Logistics, British Columbia Institute of Technology EDUCATION & TRAININGS

PROFESSIONAL EXPERIENCE - Continued

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