Office Assistant Sales Agent

Muhammad Usman Afzal

Orange, CT *****. USA

Phone: +1-203-***-****

Email: *************@*******.***

Career Objective

To obtain a position that will allow me to utilize my current skill set bookkeeping, customer services and networking, as well as provide me with the opportunity to grow and learn in an environment that I love working in.

Professional Experience

Office Assistant

SubUrban Livery Service, Farmington CT. – Sep. 2024 to Present (Temporary Position)

Answer clients’ phone calls, Scheduling & Dispatching transport trips to drivers, billing, bookkeeping and making payrolls.

Senior Sales Agent

Lahore Property Point - March 2019 to July 2024

Managed inbound client calls, available property options, ensuring communication.

Negotiated deals, successfully locking prices and closing sales and oversaw full transaction process.

Administrator

Resource Academia School System, Sahiwal - August 2014 to September 2018

Prepared payroll and ensured timely disbursement of salary checks.

Smooth administrative workflows and campus operations.

Maintained staff records and HR-related matters. Organized and oversaw safety.

Developed event calendars and planned and executed school events, including annual functions, VIP visits, and trips, and marketing campaigns.

Customer Care Representative

JAZZ (Mobilink) - October 2012 to December 2013

Greeting customers in friendly and welcoming manners in person and over the phone.

Address and resolved issues by adhering to company SOPs.

Advised available plans, product offerings, and pricing and up-sell data bundles and handsets. Utilized various customer service software and systems to process requests and track issues.

Education

Bachelor of Science in Business Administration (Marketing)

COMSATS University Islamabad, Sahiwal - September 2007 – December 2011

Key Skills

Bookkeeping on Quick Book, profit and loss analysis, Billing, Networking,

Proficient in Microsoft Excel, Word and Power Point, computer literacy and good typing speed.

Proven ability to resolve customer issues and maintain strong client relationships.

Experience in managing multiple tasks, coordinating team efforts, and meeting deadlines.

References

Available on request.

Contact this candidate