Healthcare Administration Business Operations

Brian Garner

Fredericksburg, VA 609-***-**** **********@*****.***

Professional Summary

Dedicated, results-driven Operational Leader with a Bachelor’s in Healthcare Administration with 10+ years of experience managing day-to-day operations. Skilled in managing and developing high-performing teams, streamlining processes, and driving operational efficiency. Proven track record of exceeding performance targets and improving overall business operations. Strong communication and leadership skills with a passion for driving positive change.

Work Experience

Proficient Quality Solutions Florida

Chief Executive Officer March 2017 - Present

Recruited to provide leadership guidance for a start-up to build a brand and company. Established a sales and marketing team for all branding, communications, and public relations. Implemented projects that drive business strategy and growth across the United States.

● Spearhead company growth, increasing revenue by 60% in 5 years.

● Build and maintain relationships with key external partners, vendors, and stakeholders.

● Manage day-to-day operations, ensuring seamless execution and high-quality results.

● Supervise a team of operations professionals, providing guidance and coaching to enhance performance and achieve business objectives.

● Analyze and optimize operational processes, identifying opportunities for efficiency gains and cost savings.

● Implement process improvements, resulting in 5% reduction in cycle time and 20% increase in productivity.

● Ensure adherence to regulatory requirements and company policies, mitigating risk and maintaining compliance.

● Collaborate with internal stakeholders to resolve complex operational issues and implement corrective actions.

● Lead cross-functional projects, driving strategic initiatives and delivering results-driven solutions.

● Coordinate with various teams to implement new products, services, and business processes.

● Foster strong relationships with internal stakeholders, including sales, marketing, and customer service teams.

● Communicate operational performance and insights to senior leadership, influencing business decisions and strategy.

● Develop and maintain key performance indicators (KPIs) to measure operational success.

● Analyze data trends and provide actionable insights to inform business decisions and drive improvement.

● Effectively manage a remote team, ensuring collaboration, productivity, and engagement in a virtual environment.

● Implement strategies to promote remote work efficiency, communication, and employee satisfaction. Advent Health Hendersonville, NC

Patient Financial Counselor; Team Lead April 2014 - May 2015

● Provided compassionate and clear explanations of financial options, bills, and insurance coverage to patients and families.

● Addressed patient concerns and resolved financial issues promptly and professionally.

● Coordinated with healthcare leadership teams to ensure seamless patient experience.

● Conducted financial assessments and educated patients on available resources, payment plans, and assistance programs.

● Explained insurance benefits, deductions, and co-pays to patients.

● Identified and assisted patients with charitable care, Medicaid, and other financial assistance programs.

● Verified patient demographics and insurance information for accurate billing.

● Coordinated with insurance companies to resolve billing discrepancies.

● Processed and followed up on patient payments, refunds, and adjustments.

● Worked closely with admissions, billing, and clinical staff to ensure smooth patient flow.

● Provided training and guidance to new staff members.

● Participated in quality improvement initiatives to enhance patient satisfaction.

● Maintained accurate and up-to-date patient financial records.

● Complied with HIPAA regulations, medical groups, and hospital policies.

● Generated reports and analyzed data to identify trends and improve financial counseling services.

● Collaborated weekly with senior leadership to present patient’s eligibility and secure financial assistance funding.

Skills

Healthcare Management, Financial Planning, Continuous Quality Improvement, Risk Management, Strategic Planning, NCQA Accreditation, Lean, Process Improvements, Performance Optimization, Budgeting/Forecasting, Change/Strategic Management, Healthcare Effectiveness Data & Information Set (HEDIS), Six Sigma, Root Cause Analysis

Technologies

Microsoft Office (Excel), Content Management Systems (CMS), Epic, Emergency Medical Records (EMRs) Education

Bachelor of Science in Healthcare Administration Colorado Technical University

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