Customer Service United States
Resume:
JESÚS ADRIAN PAZ LERMA
TEACHER/STAFFING/COUNSELING YUMA, ARIZONA, UNITED STATES 928-***-****
DETAILS
Yuma, Arizona
United States
******.***@****.***.**
Date / Place of birth
**/ *****o/1984
Guaymas, Sonora
Nationality
Mexicano
Driving license
Yes
LINKS
LinkedIn/ Adrian Paz
SKILLS
Adaptability
Classroom Management
Ability to Work in a Team
Communication Skills
Educator
LANGUAGES
Spanish; Castilian
English
PROFILE
Skilled in providing services of mentoring/teaching students and team members to deliver exceptional performance and building team morale through effective communication and positive feedback. Accustomed to defusing mentees' and/or students' dissatisfaction and managing competency priorities. Helping with counseling at community services as well as academic service. Administrative experience in recruiting, training, customer service managing. EMPLOYMENT HISTORY
SPED Teacher (K-8 and Self Contained Classroom) at Harvest Preparatory Academy, Yuma
December 2022 — Present
• Provide academic services K-8 mild to moderate Exceptional Students Services.
• Self Contained Classroom for K-5th grade, with mild to moderate SPED students.-IEP (Individualized Educational Program) process. -Supporting students in the classroom and pulling them out for catch up and new assignments. -One on one sessions activities. -Keeping track of periodical evaluations and updates on IEP meetings with parents and specialists. -Collaboration meetings and co-teaching with Gen Ed teachers for evaluation criteria, classroom accommodations -Keeping track of data on weekly performance and progress.
5TH Grade Elementary Teacher at Harvest Preparatory Academy, Yuma Arizona August 2022 — Present
• Differentiated curriculum and standards to meet the needs of diverse learners. Create a comprehensive and stimulating curriculum appropriate for the goals of students. Helped students to develop positive self-concepts. Effectively communicated with administration about policies and procedures. Integrated technology into the classroom. Modified lessons to meet the needs of all students. Created and implemented lesson plans based on child-led interests and curiosities. Attended workshops and classes to further my professional skills. Upheld the highest standards of honesty and integrity.
Lead Trainer/Staffing Associate at Eastridge Workforce Solutions, Tijuana June 2020 — March 2022
• Teaching internal process and procedures that would help understand their day to day documentation and internal system platforms . Induction/Introductory training for new sourcers. On-boarding training and continual training on best practices for hires.
• Prepare materials for different presentations for formal and quick training meetings. Create "Lunch and Learn" presentations with different topics to reinforce best practices with all the sourcing center.
• Manage and source job posting websites (Indeed, Zip Recruiter, Linked In, etc.) Work with different companies and candidates' profiles for different markets and cities.
• Application review and set a pre-screening phone interview. Make sure candidates meet the basic requirements for the position as well as making sure they have the expertise and competencies for it.
• Achieve ramp goals with different clients for massive direct or/and indirect recruitment. Manage the internal candidates' platforms for tracking and control of the hiring process and
Teacher/Academic Coordinator at English Center, Mexicali, Baja California September 2017 — January 2020
• Middle School teacher 2nd level
• Teaching grammar, vocabulary, speaking, reading and writing.
• Adults teacher from first to eight level.
• Manage orientation
• Continuous training and class assignment for teacher’s crew
• Payroll management
• Logistics for class, Technology items, and facilities.
• Helping students with their necessities in class, materials, tutoring, and schedules. Keeping track of students’ enrollment and payments.
• Special tutoring for kids with“attention deficit disorder” and academic performance issues.
English Teacher at CETYS Universidad, Mexicali, Baja California September 2018 — July 2019
• Teaching English Vocabulary, Grammar and Academic writing to different levels in college, using national-geographic method.
Organizational Development Consultant at Telvista, S.A., Mexicali, B.C. October 2015 — March 2017
Telvista S.A de C.V, (H.R, Organizational Development interviewer)
• Interviews based on competences model.Replacement staffing /Promotions to new leadership positions, along with continuing training .Vacancies/Open positions weekly report.Taking care and keeping track of peoples' abilities and competences to grow and get promoted to higher positions.Coaching process and evaluations.Soft-skills courses on continual training programs .Panel interviews.
• Internal coaching evaluationsPsychometric evaluations. Recruitment Specialist at Telvista, S.A., Mexicali, Baja California September 2014 — October 2015
Telvista S.A de C.V (Recruitment and Selection Interviewer)
• Recruiter-interviewer. New candidates interview based on competences model. Taking care of the hiring process
• Follow up prospects selection process.Interviewing for specific campaigns and profiles, sales, customer service and tech support.Calibrate English level as well as computer skills and work experience. Gathering the required number of people. Informational session to present economic offer and compensations prior training.Psychometric evaluations- role playing assessments. English Teacher at Elementary Schools
September 2011 — July 2013
• Colegio SANTEE (Elementary school) In charge of 5th graders teaching subjects such Reading and writing, Geography, History, Math based on every two weeks planning, as well as preparing students for the events of the year based on the school calendar such, festivals, dancing, singing, acting, science fairs, around the world expositions.
• Colegio de Occidente:(Elementary School)In charge of 3rd graders teaching subjects such Reading and writing, Geography, History, Math based on every two weeks planning, as well as preparing students for the year events based on the school calendar such, festivals, dancing, singing, acting, science fairs, around the world expositions
EDUCATION
Master of Arts In Education, CETYS UNIVERSIDAD, Mexicali, Baja California January 2019 — April 2022
Organizational Development concentration area.
Bachelor s in Psychology, Universidad Vizcaya de las Américas, Mexicali, Baja California
September 2017
GPA: 3.81
COURSES AND CERTIFICATES
Certificate English Teaching Skills, San Diego State University January 2010 — November 2010
Subject Matter Expert in Psychology Teaching Certificate (6-12), Arizona Department Of Education
January 2024 — January 2026
Structured English Immersion (PreK-12), Arizona Department Of Education October 2023
REFERENCES
Patricia Carranco from Telvista. S.A. de C. V.
*****************@********.***.** · 8435500
U.S H1B Working Visa Cap Exempt (Specialized Occupation) July 2022 — July 2025
EXTRA-CURRICULAR ACTIVITIES
Volunteering at Addictions Rehab Centers and Prison, Mexicali October 2004 — July 2015
Volunteering with addictions rehabilitation centers, and juvenile and feminine prison. Working with interns to accompany them live their personal "twelve steps philosophy process".
-Helping them to individually achieve the highest level of function and independence.
-Providing occupational therapy and having conversation sessions. Motivation on how to have quality of life.
Counseling (Psychological/Counseling Therapy) at Community Service, Mexicali March 2017 — Present
Providing psychological therapy (counseling) at low cost.
-Working with adults and couples.
-Using cognitive behavioral techniques as well as solutions centered therapy.
-Learning about other methods and theories to help with different techniques.
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