Customer Support Manager
Resume:
Traverse City, MI *****
**********@*****.***
Brenda K. Galla
Objective To obtain a career that will enable me to use my strong organizational skills, problem solving skills, and ability to work well with other. I am a fast learner and have a proven track record of success in both team and independent settings. Experience September 2023- Present Serra of Traverse City Traverse City, MI Inventory Coordinator
Help Sales meet pre-owned sales objectives.
Managing inventory and filing systems
Assessing and improving flow of inventory through various departments.
Identify, analyze and address gaps in inventory process.
Ensuring all documentation related to inventory flow is complete, accurate and correct.
Opening and closing Repair Orders, work closely with service and detail to deliver quality.
Email daily reports of inventory that is complete and on the lot.
Work closely with the Sales Managers and Recon manager September 2017- Present Fraternal Order of Eagles #383 Traverse City, MI Secretary
Take minutes during board meetings.
Maintain proper documents to remain in compliance with the rules and regulations.
Serve as a liaison between the officers and members.
Maintain accurate records of bank accounts.
Work closely with Treasurer and Auditor to reconcile accounts of proper funds.
Assist in planning, organizing benefits, special activities and joint meetings. 2008- May 2023 WDWeb Company/MorePhotos Traverse City, MI Customer Support Manager
Scheduling Customer Support Technicians to cover support hours and on-call schedule.
Developing and maintaining a response protocol via email, voicemail, skype or phone support ticket priorities.
Maintain a working environment that is energized and demonstrates high client service standards, professional behavior, suggest and implement improvements.
Assist clients with Logos, Website design and SEO using Website Template System.
Effectively train Customer Support Technicians to ensure excellent customer satisfaction.
Data entry for opening, updating and closing trouble tickets,
Communication with customers on status of trouble Tickets or complaints.
Purchase of domain names for customers and renewals.
Manage office phone system and routing. Monitor and review current phone system usage and billing.
Work closely with other Supervisors and Department Manager(s) to identify, recommend and implement process and procedural improvements.
Assist Marketing and Sales, Design and IT Networking. 2007-2008 Converged Solutions Traverse City, MI
Technical Services Coordinator
Answer service related calls.
Coordinate with Project Manager and customer on installations of new systems.
Coordinate with Sales on Site Surveys with potential new customers.
Assist in.
Quoting service related jobs, data entry of service Order completion and billing.
Communication with customers on status of orders and installation.
General IT duties.
1999-2007 Grand Traverse Resort & Casinos Suttons Bay, MI IT Help Desk Lead
Coordinate and supervise help desk employees and interns.
Assist in first point of contact for technical assistance with computer hardware/software related problems.
Assist in documentation on IT procedures.
Direct IT staff and vendors to appropriate location of service.
Quoting, receiving and inventory of equipment.
1998–1999 Grand Traverse Resort & Casinos Williamsburg, MI Marketing and Sales Receptionist
Answer and direct calls to proper personnel.
Greeting of guests and vendors.
Generated mailing lists and promotional mailing.
Assisted Marketing and Sales in additional duties. 1991–1999 Ensign Emblem LTD Traverse City, MI
Computerized Automat Technician
Maintain and operate Computerized Automat Embroidery Machine.
Quality Control.
Education 1988–1991 Kingsley Area High School Kingsley, MI Graduate with general diploma
1990-1991 Career Tech Center Traverse City, MI
Secretarial and Clerical
Interests Outdoor activities, spending time with family and enjoy meeting new people. Planning, organizing and promoting events/fundraisers. Working with Non-Profit organizations. References upon request
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