Customer Service Talent Acquisition

STRENGTHS

Communication

Group Coordination

Organization

Customer Service

Managerial Experience

-HRCI Talent Acquisition Certification - 8/2024

-HRCI Learning & Development Certification - 8/2024

-HRCI Compensation & Benefits Certification – 9/2024

-Notary Public of New York (Exp. 06/2025)

WORK EXPERIENCE

Retail District Manager

Acosta Sales & Marketing Jacksonville, FL March 2012 - Present

Remotely managed team of merchandising specialists over 3 states. Lead the execution of multi-unit merchandising operations, maintain productive relationships with direct reports & all levels of retail store leadership.

Complete weekly field visits to audit completed merchandising projects.

Ensure direct reports complete all required training courses. Mentor, develop, and reward employees to improve performance and retention.

Monitor performance of all direct reports and follow employee discipline procedures when necessary

Ensure timely and accurate completion of all field call reports and payroll timesheets

Collaborate with Regional Manager on analyzing business results and recommending process improvements.

Work closely with Recruiting and Human Resources to fill staffing needs and assist with employee relations issues

knowledge of retail planograms and merchandising

ability to work within strict retail deadline demands, administrative reporting timelines, and execution goals

Retail Merchandiser

Retail Pulse -P&G Jacksonville, FL Jan. 2011 – March 2012

Assembled and set up displays and products in store space. Placed prices and descriptive signs on backdrops, fixtures, merchandise, and floor

Consulted with store management, sales associates to determine appropriate placement of displays and products

Customer Service Representative

NBT Bancorp / Potsdam, NY Aug. 2008 – Oct. 2010

Conferred with customers by telephone and in person to provide information about products or services, take and enter orders, cancel accounts, and obtain details of complaints.

Coordinated consumer loans from the application to loan closing.

General Manager Dec. 1992- Aug. 2003

Sunglass Hut International Grapevine, TX

Prepared staff work schedules and assigned specific duties

Performed personnel functions, to include hiring, training, and evaluation

Established and implemented store policies, goals, objectives, and procedures

Coordinated loss prevention efforts - consistently below the standard of 2%

High performance in audits and secret shopper reviews

EDUCATION

Bachelor of Arts in Business Management May 2006

American InterContinental University Hoffman Estates, IL

Graduated with Honors GPA 4.0

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