Housekeeping Staff Manager

Douglas Stephens

A highly motivated and results-oriented professional with a proven track record of

success in diverse roles.

Proven ability to adapt quickly to new environments and learn new skills. Strong communication and interpersonal skills, with the ability to build rapport and collaborate effectively with colleagues, clients, and stakeholders. Detail-oriented and organized with exceptional time-management skills, enabling e!cient task prioritization and project completion. Adept at problem-solving and critical thinking, leveraging analytical skills to identify opportunities for improvement and innovation.

100 Graham Road Ithaca New York 14850 315-***-**** douglasstephens7021@gmail... com

WORK EXPERIENCE Canopy Hotel — Executive Housekeeping Manager 09/2022 to 11/2024, Ithaca New York

Daily housekeeping, morning meetings, scheduling, inventory, assigning guest rooms, and payroll

Managed daily housekeeping operations, ensuring efficient and high- quality service for all hotel guests.

Led and motivated a team of housekeeping staff, fostering a positive and productive work environment.

Effectively scheduled staff and resources to optimize productivity and meet guests' needs.

Maintained accurate inventory records and ensured the timely replenishment of supplies.

Prepared and managed employee payroll, ensuring timely and accurate payments.

Homewood Suite — Executive Housekeeping Manager

03/2018 to 08/2022, Ithaca New York

Maintained a high standard of cleanliness and hygiene in all guest rooms and common areas.

Effectively managed inventory levels of linens and supplies, ensuring timely replenishment and minimizing waste.

Developed and implemented weekly cleaning schedules for staff, optimizing efficiency and maximizing productivity.

Led daily morning meetings with the housekeeping staff, providing clear instructions, setting goals, and addressing challenges. Provided coaching and support to housekeeping staff, fostering a positive and productive work environment.

Collaborated with other department managers to ensure seamless operations and exceptional guest services.

Attended management staff meetings, actively participating in discussions and contributing to decision-making.

Monitored staff hours and ensured adherence to budget guidelines. Maintained a thorough understanding of hotel policies and procedures, ensuring compliance at all times.

Successfully managed and coordinated all aspects of housekeeping operations, exceeding guest expectations for cleanliness and comfort. Embassy Suites By Destiny USA — Lead Supervisor

04/2016 to 8/2022, Syracuse New York

I was the lead Housekeeping supervisor

Supervised a team of housekeeping staff, ensuring efficient and effective cleaning and maintenance of guest rooms and public areas. Ensured guest satisfaction by conducting regular room inspections, identifying and addressing any issues promptly.

Managed linen inventory, including counting, ordering, and maintaining appropriate levels to meet hotel needs.

Developed and implemented training programs for new housekeeping staff members, providing instruction on proper cleaning techniques, safety procedures, and customer service standards. Assigned rooms to housekeeping staff based on guest preferences and availability, optimizing room assignments for efficiency. Successfully handled guest complaints and inquiries, resolving issues promptly and professionally to ensure guest satisfaction. Destiny USA — Assistant Manager of the Housekeeping Department

08/2007 to 02/2016, Syracuse New York

I was the assistant manager of a shopping center in Syracuse. Supervised and managed a team of 67 housekeeping staff members across three shifts (morning, midday, and overnight), ensuring consistently high standards of cleanliness and customer satisfaction. Effectively communicated with mall vendors to coordinate cleaning schedules and ensure timely service for their areas. Developed and delivered comprehensive training programs for new housekeeping staff, covering cleaning procedures, safety protocols, and company policies.

Successfully managed inventory and ordered supplies, ensuring adequate resources for all cleaning tasks.

Led and coordinated deep-cleaning projects, ensuring efficient and effective completion within designated time frames. Provided coaching and counseling to housekeeping staff to enhance their skills, performance, and overall well-being. Assisted with event setup and breakdown, ensuring a clean and presentable environment for mall events and promotions. Maintained accurate records and documentation for all housekeeping operations, including staff schedules, inventory levels, and project reports.

EDUCATION Pace Unc — No Degree

08/1987 to 05/1989

Study law

Developed strong legal research and writing skills through rigorous coursework and practical exercises.

Gained a comprehensive understanding of legal principles and concepts, including constitutional law, criminal law, and civil procedure.

Prepared for a successful legal career by participating in moot court competitions and legal clinics.

Successfully completed a demanding curriculum, demonstrating a commitment to academic excellence and a passion for the law. Cultivated effective communication and advocacy skills through oral arguments, written briefs, and client interactions.

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