Home Health Customer Service
Resume:
Kettly Charles
Hollis, NY 11423
****************@*****.***
Objective
To obtain a position within the healthcare industry where I can grow and utilize my experience professional training and education.
Experience
April 2015 - April 2024
New York Presbyterian Queens, Queens NY- CNA
● Measure and record temperatures, pulses, respiration and blood pressure.
● Change bed linens.
● Supply and empty bedpans.
● Assist in Activities of Daily Living such as assisting with bathing, eating, dressing, and walking.
● Turn and position bedridden patients to prevent breakdown of their skin. April 2013 - Present
Platinum Home Health Care, Location - Home Health Aide
● Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
● Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
● Assisted with general household activities, such as cooking, meal preparation April 2024 - PRESENT
New York Presbyterian Queens, Queens NY- Clergy
● Provide compassionate patient focus and superior customer service - keeping our fast-paced environments running smoothly.
● Coordinate appointments and perform general clerical duties at the unit nursing station to assure the timely, efficient and accurate flow of patient information.
● Welcome and direct visitors and hospital colleagues to appropriate areas.
● Page nurses and answer phones on your unit.
● Sign for important medical deliveries.
● Cultivate a courteous and respectful demeanor while multitasking between people and responsibilities.
January 2013 - April 2015
Maimonides Medical Center, Brooklyn, NY-CNA
● Performs procedures associated with activities of daily living and personal hygiene 2
of the patient
● Observes, reports, and records routine and specific patient data, behaviors and responses to treatment on appropriate flow sheets.
● Record the amount of oral intake and measure urinary output.
● Assists with toileting, including use of bedpan, commode or toilet
● Assists with transfers and ambulation including use of cane, walker, and wheelchair.
● Assists with the emptying of the indwelling catheter care bag . Education
May 2011
Nurse Aide Certification Program, NYS Dept. Of Health Nursing Home- Nurse Aide September 2001 - June 2003
Manhattan Comprehensive Night & Day High School, NY, NY- High School April 2020 - May 2022
Carleen Health Institute of South Florida, Plantation, FL- Bachelor of Science in Nursing
Woman Survival University, CT - Multi-Skilled Operating Room and Surgical Tech Program
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