Patient Experience Financial Literacy

OCT **, **** • AFRICAN AMERICAN • **** AUTUMN HOLLOW DRIVE

APT 3, MEMPHIS, USA, 38016 • *********@*****.*** • 773-***-**** • 148101230

LAQUITA WRIGHT

Nursing Scheduler

PROFESSIONAL SUMMARY

Nursing Scheduler with extensive expertise in patient advocacy, workflow optimization, and financial literacy, honed over nearly two decades in healthcare settings. Demonstrates a proven track record of implementing process improvements and digital tools to enhance patient experience and streamline operations. Committed to fostering a collaborative environment and leveraging data analysis for effective team leadership and optimal care delivery. EMPLOYMENT HISTORY

ED FINANCIAL COUNSELOR Nov 2023 - Present

Methodist Le Bonheur Healthcare Germantown, TN

UNIT SECRETARY (NICU) Oct 2021 - Nov 2023

Methodist Le Bonheur Germantown

Streamline financial counseling processes in ED, enhancing patient understanding of costs and insurance coverage. Analyze complex cases to provide tailored solutions.

Guide patients through financial options, ensuring clarity on healthcare costs. Collaborate with medical staff to address financial concerns and improve patient experience. Optimize billing procedures, reducing errors and accelerating reimbursement cycles. Implement strategies to increase patient satisfaction and financial literacy.

Develop creative payment plans, accommodating diverse financial situations. Introduce digital tools to simplify financial counseling and enhance accessibility.

Mentored new unit coordinators, fostering a culture of continuous learning and professional development within the healthcare team.

Implemented new protocols in NICU, improving workflow and reducing response times for critical patient care situations. Cultivated a positive NICU environment, providing crucial support to nursing staff and enhancing overall team performance and morale.

Spearheaded interdisciplinary NICU team initiatives, enhancing communication and care coordination for high-risk infants and their families.

Pioneered digital documentation system in NICU, streamlining information flow and reducing administrative errors for improved patient safety.

Optimized unit resource allocation, leading to substantial reduction in supply costs while maintaining highest quality of neonatal care.

Maintained meticulous records of complex neonatal cases, ensuring accurate information for medical team decision-making and continuity of care.

MEMORY CARE COORDINATOR/ CONCIERGE Dec 2021 - Sep 2024 HarborChase of Cordova (Storypoint of Cordova) Cordova, TN PATIENT ACCESS SPECIALIST Feb 2005 - Oct 2021

Cross Country / Medical Staffing Network Warrenville, IL SURGERY SCHEDULER Jan 2012 - Dec 2019

Palos Surgicenter Palos Heights, IL

SKILLS

Patient Advocacy, Workflow Optimization, Data Analysis, Team Leadership, Financial Literacy, Process Improvement, Digital Tools.

EDUCATION

ASSOCIATE IN APPLIED SCIENCE DEGREE Sep 2006 - Jun 2009 Northwestern Business College Bridgeview, IL

Graduated with a degree in Health Information Technology & a Certificate in Business Management Coordinated memory care programs, fostering a supportive environment. Implemented innovative activities, enhancing resident engagement and well-being.

Make all schedules for the nurses & care partners budget for the staffing the community, Assisted with resident care upon been understaffed.

Work closely with the DRC & Executive Director to stay within Coordinate & implemented the daily assignments for care team with residents Activities of Daily Living Streamlined concierge services, significantly improving resident satisfaction. Developed efficient communication systems between staff and families.

Managed comprehensive resident care plans, ensuring personalized attention. Monitored and updated records meticulously for optimal care delivery.

Provided empathetic support to residents and families during transitions. Facilitated smooth admissions process, easing adjustment periods.

Introduced creative memory-stimulating activities, boosting cognitive function. Collaborated with healthcare professionals to implement cutting-edge care strategies.

Pioneered creative memory-stimulating programs, enhancing cognitive function and resident engagement. Implemented cutting-edge care strategies with healthcare professionals. Streamlined patient registration process, reducing wait times and enhancing overall satisfaction. Implemented efficient data entry protocols, ensuring accuracy in medical records. Fostered strong relationships with healthcare providers and insurance companies, facilitating seamless communication for optimal patient care and billing processes.

Meticulously verified insurance coverage and eligibility, minimizing claim rejections and optimizing revenue cycle management for the healthcare facility.

Provided compassionate assistance to patients, addressing concerns and explaining complex insurance policies, resulting in improved patient experience and satisfaction.

Proposed and implemented new patient intake procedures, leveraging technology to streamline processes and reduce administrative burden on healthcare staff.

Optimized patient registration, slashing wait times and boosting satisfaction. Implemented data entry protocols for accurate medical records.

Managed complex surgery scheduling, coordinating with surgeons, patients, and facilities. Optimized schedules to maximize efficiency and patient satisfaction.

Fostered strong relationships with medical staff and patients, ensuring smooth communication and seamless scheduling processes.

Analyzed scheduling data to identify bottlenecks and implement solutions, leading to improved resource utilization and reduced wait times.

Streamlined scheduling procedures, resulting in a significant increase in daily surgical cases and enhanced patient care outcomes.

Introduced new scheduling software, training staff and optimizing its use to boost efficiency and reduce scheduling errors.

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