Data Entry Call Center
Resume:
Elizabeth Mender
Frederick, Maryland 21701
E-Mail: ***************@*****.***
Accomplishments
Military-
Completed National Guard Data Entry program along with weapons repair, maintenance and inventory for VA Infantry Division.
Completed Basic Combat Training in South Carolina.
Began Satellite Communications training in AIT and was promoted to the Advanced Course within first quarter due to high marks in the training program.
Needless to say, I excel at teamwork, am experienced with variation resolution, and possess an extensive ability to handle conflict under pressure.
Leadership-
Held several positions which have required leading small teams of 3-10, introducing training, performance analysis, and coaching.
Automotive-
Offered position working with Classic Restorations within first week.
Relocated to another state and offered position as fiber glass restorer with local monster truck crew within first month.
Offered spring contract designing paint schemes for local amusement park within first three months.
Promoted to Estimator within six months.
Experience.
Uber, Grubhub and Doordash
2018-Present
Delivery Driver
Pick-up and verify accuracy of orders containing a variety of items, including food, car parts, balloons, sports equipment, and pet supplies. Navigate local areas utilizing provided GPS guidance maps to customer requested address. Follow and complete drop off instructions as provided by customer and complete delivery steps according to software parameters dictated by contract issuer.
Sheetz Inc.
2016-2023
Various locations
Engaging with customers in fast-paced, 24/7 environment by greeting and socializing, assisting with food, fuel, lottery and in-store purchases. Preparing food and beverages orders for mobile pick-up, online delivery orders, and in-store kiosk selections. Properly maintaining cleanliness and safety throughout the store, as well as bathrooms, parking lot, trash and common areas Maintaining stock and rotation of products for availability and freshness.
Carey International
Call Center
2014-2015
Frederick, MD
High volume call center running in 24hr shifts, seven days a week to provide vehicle procurement of valet dri erst, rental vehicles and helicopters for customers to and from airports, hotels, concerts, games, weddings and other events.
Certified Pharmacy Technician
September 2013 to April 2014
Caremark Frederick, Maryland
Entered new patient profiles and prescriptions into medication input software system. Provided friendly customer service at prescription drop-off and pick-up counters. Worked closely with pharmacists and used medication input software to safely and accurately dispense medication. Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists. Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders. Verified patient data and billing information. Verified accuracy and completeness of information on prescription and refill requests. Strictly maintained customer and patient confidentiality. Communicated with all customers and staff in a pleasant and professional manner.
Shop Tech for Classic Restorations/Shop Tech body repairs, masking & estimator/Monster Truck Crew
March 2003 to September 2008
Maaco*, Goodno Autobody, Black Stallion 4x4, *Riverdale, GA/Frederick, MD
Followed checklists to verify that all parts were assessed. Examined vehicles to determine the extent of damage or malfunctions. Communicated with customers regarding vehicle issues and potential repairs on classic model vehicles. Contributed to repeat and referral businesses by using strong customer service and problem solving skills. Detailed car interiors to remove dirt and debris and cleaned upholstery and surfaces. Worked with monster truck crew on fiberglass body repairs and replacements. As well as applying primer and base coats for final paint schemes, along with affixing promoter decals. Traveled with crew to provide on-site repairs and alterations as needed during shows and demonstrations. Handled paint scheme designs and fiberglass repairs for roller coaster cars for local amusement park. Arranged transportation of frames and coordinated delivery times for pick up and drop off of parts and materials needed. .
Residential Leasing Agent
August 1998-January 1999
NuRock Management Atlanta, GA
Originally hired for marketing procedures, duties were changed to allow for further growth within the company and to become knowledgeable in multiple departments. Received leasing training for multiple properties. Moved into file updates and corrections for IRS audits. Responsible for completing correspondences for the corporate office, to include compliance, updates, & renewals for each property. Also took on several small projects, namely: zoning commission updates, and DCA drop-offs. This included handling the residents and delegating tasks to staff and temps within the 9 different offices throughout the Atlanta Metro Area. I also participated in grounds, maintenance, building sweeps, & clean-up operations after construction. Also included remote duties such as file reviews, contacting customers/tenants via email or phone, drive to employers for employment verification and other correspondences as dictated by home office, such as scheduling maintenance requests, tours, appointments for lease renewals, and planning community events.
Education
2018 University of Phoenix
Phoenix, AZ
Bachelor of Science Bachelor of Science in Business/AA Business Fundamentals
Minor in Business Fundamentals
Member of SCRA (Signal Corps Regimental Association) Club
References
Bill Kitchin 717-***-**** 13 years Personal
Ken Servey 240-***-**** 15 Years Professional
Heather Potter 301-***-**** 9 Years. Personal
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