Account Manager A Sales

Roslanda White

*********@*****.*** 704-***-**** Charlotte, NC

SUMMARY Seasoned professional with 26 years of experience in client services and sales management, seeking a Sales Account Manager role. Proven track record in exceeding sales objectives, driving business growth, and developing strong client relationships in telecommunications. Expertise in team leadership, strategic account planning, and solution-based selling techniques.

WORK EXPERIENCE Spectrum Charlotte, NC

Client Service Account Coordinator Oct 2021 - Present

• Manage team to meet monthly performance standards and document production metrics while providing expertise in company processes and policies.

• Coordinate enterprise request intake from various departments, ensuring efficient case management and escalation resolution.

• Execute enterprise projects such as billing migrations, equipment swaps, and account clean-ups to improve overall service delivery.

• Partner with internal teams to enhance SLAs and identify process gaps, additionally coaching staff in account management and presentation skills. Verizon Wireless

Small Business Specialist May 2017 - Oct 2021

• Met and surpassed quarterly objectives by acquiring and retaining small business accounts through strategic sales initiatives and customer engagement.

• Generated new business within assigned territories through effective prospecting, cold calling, networking, and lead generation.

• Employed solution-based selling techniques to articulate the value of products and services, recommending tailored wireless solutions to meet customer needs.

• Provided comprehensive follow-up training and support to ensure customer retention, including equipment troubleshooting, rate plan analysis, and resolution of service issues. Sprint Holly Springs, NC

Retail Store Manager and Small to Medium Business Expert Oct 2008 - Apr 2017

• Led a sales team, focusing on exceptional customer experience and continuous learning on new products and solutions.

• Analyzed team performance metrics against business objectives, executing improvement strategies for enhanced outcomes.

• Demonstrated excellence in driving service solution sales, consistently maximizing business value through strategic offerings.

• Fostered robust client relationships and utilized negotiation skills to secure and expand new business engagements.

Citi Group McLeansville, NC

Customer Service/Sale Team Leader Feb 2008 - Nov 2008

• Provided comprehensive customer support by effectively communicating the benefits of financial products and resolving service-related issues to enhance client satisfaction.

• Developed and executed training programs for team members, improving their ability to address customer inquiries and promote relevant services. ARAMARK Corporation Greensboro, NC

Food Service Production and Retail Location Manager Jan 2001 - Jul 2004

• Managed daily operations, including the implementation of a reporting system for productivity and inventory management.

• Led and inspired a team of 175 employees to strive for and surpass customer service expectations.

Olive Garden Charlotte, NC

Corporate Trainer May 1998 - May 2003

• Trained staff for various positions, ensuring operational efficiency and adherence to company standards.

• Maintained compliance with Alcohol and Beverage Control standards while preparing alcoholic beverages and managing inventory.

U.S. Army Reserves Winston-Salem, NC

Military Police Officer Apr 1995 - Jan 2003

• Ensured the safety and protection of military personnel and civilians by enforcing regulations and maintaining law and order.

• Defended the rights and well-being of individuals within the jurisdiction through vigilant patrolling and conflict resolution.

EDUCATION Winston Salem State University

Bachelor of Arts, Political Science

Winston-Salem, NC

May 2003

CERTIFICATIONS Secret Clearance

Top Secret Clearance

SKILLS Business Development • Cold Calling • Food Production • Law Enforcement • Negotiation

• Retail Store Management Experience • Microsoft Office • Sales Management • Salesforce

• Food Preparation • Merchandising • Product Development • Recruiting • Project Management • Security • Planograms • Sales Support • Order Entry • Marketing • CRM Software • Administrative Experience • Computer Networking • Presentation Skills • Account Management • Enterprise Sales • Pricing • Purchasing • Profit & Loss • Microsoft PowerPoint • Business Analysis • Team Management

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