Sales Manager Senior
Resume:
Debbie Arnold *** Fenwick, Windcrest, TX
https://www.linkedin.com/in/deb
bie-arnold-2037787
********.**@*****.***
OBJECTIVE To obtain a position where I may best utilize my 9 years of Travel Industry experience
(SATOTravel/Carlson Wagonlit) prior to my Director of Sales and Marketing, Senior Sales Manager and Team Management experience! Additionally, I have a positive attitude as well as hands-on experience with overall office skills and would love to work with a professional team in San Antonio.
EXPERIENCE August, 2023- November, 2023 --- Holiday Inn Riverwalk San Antonio Senior Sales Manager
Participate in daily staff/hotel review
Daily, work with Microsoft Word and Outlook
Respond to all Corporate leads and other markets as needed
Personally prepare and present proposals and contracts
Network with former group contacts
February, 2022 - June, 2022 --- Sheraton Gunter San Antonio Senior Sales Manager
Participate in daily business/revenue review
Daily, work with Microsoft Word and Outlook
Personally prepare and present all proposals and contracts
Network with former group contacts
Work leads in all markets 10-50 rooms per night
September, 2021 - January, 2022 --Hotel Indigo Riverwalk, San Antonio, TX Director of Sales and Marketing
Working with GM & Revenue Manager make decisions on all revenue strategies for the hotel
Working closely with the General Manager, develop Budget and Marketing Plan for the hotel
Assist with Forecasting
Participate in all area Marketing Blitzes
Weekly outside sales calls
Acquire new LNR accounts for property
Acquire group business for property
Personally prepare and present all proposals and contracts
Assist with Agent Customer Service Training
Work with Sales Manager to acquire Group Corporate, Association, Government and SMERF business
Daily, work with Microsoft Word and Outlook
Run daily group booking status and pick-up reports January, 2018 - April, 2020 (furloughed due to Covid 19)--- Holiday Inn San Antonio Downtown--Market Square
Director of Sales and Marketing
Manage a team of 3 Sales Managers, 1 Catering Sales Manager, 1 Assistant and 1 Reservations Liaison
Establish all revenue strategies for 313 room hotel with 4,000 sf. of meeting space
With General Manager, prepare weekly forecast for hotel; monthly 90 day forecast
Working with Sales/Catering Managers, develop Quarterly Action Plans
Working with General Manager and VP of Sales, successfully develop Yearly Marketing Plan
Working with Corporate BT Sales Manager and Demand 360, identify all opportunities to shift share within the comp set
Assist all Sales Managers as needed with specific Market Segments
Actively work Citywide and all FIT Markets; monitor Opaque market and utilize as needed
Prepare specific Marketing activities as events require
Attend trade shows and networking events as available
Maintain relationships with VSA Sales Managers and San Antonio Chamber Members
Participate with Chamber, SAHLA and AAHA events as available July, 2016 – March, 2017—TownePlace Suites and Home2 Suites, San Antonio, TX
Dual Sales Manager
Working independently, productively book group business for all markets at both hotels
Make productive outside sales calls for both properties on a weekly basis
Acquire new group accounts for both hotels
Successfully shift share from the comp set
Daily, work with Microsoft Word and Outlook
Personally prepare and present all proposals and contracts October, 2015-March, 2016 Hyatt Regency, San Antonio, TX Meeting Connections Manager
Productively book group business
Sell in all markets, 21-90 rooms peak
Participate in daily business review
Daily, work with Microsoft Word, Excel and Outlook
Personally prepare and present proposals and contracts May, 2014-June, 2015 Hilton San Antonio Airport, San Antonio, TX Sales Manager
Productively book group business
Make productive outside sales calls on a weekly basis
Acquire new and maintain current accounts for hotel
Participate in Daily Business Reviews
Daily, work with Microsoft Word, Excel and Outlook
Personally prepare and present all proposals and contracts
Provide positive feedback throughout hotel thru hands-on participation June, 2011-March, 2014—Crowne Plaza Riverwalk/Wyndham San Antonio Riverwalk, San Antonio, TX
Sales Manager
Productively booking group business for SMERF Market
Make productive outside sales calls on a daily/weekly basis
Acquire new and maintain current accounts for hotel
Participate in Daily Business Reviews
Daily, work with Microsoft Word, Excel and Outlook
Personally prepare and present all proposals and contracts
Provide positive feedback throughout hotel thru hands-on participation
Attend trades shows as needed
Develop quarterly SMART plans
Run daily group booking, status and pick-up reports EDUCATION
1991 Central Texas College, Killeen, TX, Associates Degree
Upper Level Course hours toward Bachelors Degree in Business Management and Marketing
Continuing Education Hours for Human Resources Certification
Certificate—Train the Trainer, EEO, Upper Management Coaching and Counseling
PERSONAL
Former Board Member Alamo Area Hospitality Association
Current Chair, Family Ministry Committee, St. John’s Lutheran Church
Current Assisting Minister, Lector and Altar Guild Member, St. John’s Lutheran Church
Current University of North Texas, College of Texas, GREEN BRIGADE Class of 2024 Mom
Former Advisory Board Member, Career Quest, San Antonio, TX
Former Marching Band and JROTC Drill Team, Class of 2020 Mom, Roosevelt High School
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