Customer Service Representative
Resume:
Crystal Brooks
Manager
Contact
******************@*****.***
Objective
As a Goal-Oriented manager dedicated to continuous improvement and driving positive business impact. Talented problem solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives.
Education
Hannah Pamplico High School
Pamplico, SC
High School Diploma
2001
Key Skills
Marketing
Staff Management
Recruitment
Strategic/Budget Planning
Issue Resolution
Experience
February 2019 – Present
Manager • Pearls Harbor Seafood and Grill
May 2017 – May 2019
Customer Service Representative & Bank Office Claims • Bank of America
May 2014 – February 2019
Assistant Manager • Dollar General Corp.
March 2013 – April 2017
Customer Service Representative • Sykes Enterprises INC.
Responsibilities: overseeing daily operations, managing staff, ensuring compliance with the business' regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the business' performance.
Communication
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References Available upon request.
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