Customer Service Retail Sales
Resume:
Tyler(Emberlynn) Fullmer
Roy, UT *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Specialty Sales Team Leader
Target-Cottonwood Heights, UT
February 2024 to Present
As a Specialty Sales Team Lead at Target, my role involves overseeing a specific department, meeting sales targets, guiding and supporting my team, arranging product displays and promotions, managing inventory, and ensuring exceptional customer service. I also focus on training my team, implementing sales strategies, and improving the overall shopping experience for our customers. Retail Sales Consultant
AT&T - Ace Wireless-Salt Lake City, UT
November 2023 to Present
As an AT&T Retail Sales Consultant, my job revolves around assisting customers with their telecommunications needs right here in our retail space. I'm the person customers turn to when they need help figuring out what products and services suit them best. It's all about showcasing device features, addressing customer inquiries, processing sales transactions, and ensuring everyone leaves with a smile. I make it my business to stay up-to-date on AT&T's latest offerings, promotions, and industry trends. It's not just about making sales – it's about building connections with customers, ensuring their satisfaction, and playing a role in achieving our sales targets. Excellent communication and top-tier customer service skills are my secret weapons for excelling in this role. Geek Squad Agent
Best Buy-Salt Lake City, UT
February 2023 to June 2023
As a Geek Squad agent, I provided technical support and troubleshooting assistance for customers' electronic devices, including computers, laptops, tablets, and smartphones. I diagnosed and repaired hardware and software issues, ensuring timely resolution and customer satisfaction. Additionally, I assisted customers in selecting and installing antivirus and security software to protect their devices against potential threats. My role also involved educating clients on best practices for data backup, security measures, and technology usage, resulting in improved customer knowledge and reduced future incidents.
Project Team Member
Best Buy-Salt Lake City, UT
June 2022 to February 2023
In my role, a significant portion of my year was dedicated to extensive travel, constituting approximately 75% of my time. This involved meticulous management of flight details, keeping track of expense receipts, and staying on top of constantly evolving store schedules. A key aspect of my responsibilities was to actively support Best Buy store remodels and resets in alignment with corporate directives and the preferences of in-store vendors.
This multifaceted support extended to various physical tasks, encompassing heavy lifting, continuous walking, and standing. Collaborating closely with diverse construction crews, I played an integral role in maneuvering product shelving and merchandise to meet the specific requirements of store transformations. Throughout my tenure in this position, I demonstrated a commitment to maintaining excellent writing skills and communication.
Communication tools such as Outlook, Teams, and our cell phones were integral to ensuring seamless information flow and preventing mishandling of critical details. This emphasis on effective communication was essential in coordinating efforts and maintaining a smooth workflow amid the dynamic and demanding nature of the job.
AT&T Sales Representative
Best Buy-Salt Lake City, UT
August 2021 to June 2022
In my role, I dedicated myself to mastering the ins and outs of AT&T's products, ensuring that I could provide customers with comprehensive information on the features and benefits of our offerings. Through the application of persuasive selling techniques, I successfully influenced customers, closing deals and driving up revenue for the company. My commitment to exceptional customer service shone through as I promptly addressed inquiries, resolved issues, and consistently prioritized customer satisfaction. Additionally, I actively collaborated with my team members, engaging in strategic discussions and implementing effective sales and marketing initiatives. This collaborative effort significantly contributed to the overall success of the sales department.
Specimen Processor
ARUP Laboratories-Salt Lake City, UT
June 2020 to August 2021
In my role, I efficiently processed and prepared various types of specimens for laboratory analysis, prioritizing accuracy and adhering to stringent quality control standards. I meticulously handled and stored hazardous materials, strictly following established protocols and regulatory guidelines to ensure a safe working environment.
Utilizing advanced computer systems, I meticulously recorded and tracked specimen information, maintaining accurate documentation for proper retrieval and analysis. Collaborating seamlessly with healthcare professionals, I played a crucial role in ensuring correct patient identification and labeling of specimens, contributing to the overall accuracy of diagnostic procedures. Additionally, I took pride in maintaining the cleanliness and organization of laboratory workstations, equipment, and tools, contributing to the creation and upkeep of a sterile environment. My dedication to maintaining high standards in specimen processing and laboratory operations was evident in every aspect of my work.
Conference Aide
Flik International - Goldman Sachs-Salt Lake City, UT October 2018 to March 2020
As a Conference Aide, my role involved a comprehensive understanding and daily utilization of Microsoft Office. I was responsible for ensuring the well-stocked status of employee floors, addressing their needs promptly, and providing essential support for incoming conferences. This encompassed tasks such as furniture setup, multimedia assistance, catering coordination, and overall conference support as required. Maintaining a professional image was crucial, and I consistently adhered to the dress code by coming to work in business or informal wear to uphold a sense of professionalism in the workplace. Target Electronics Team Member
Target-Centerville, UT
October 2016 to October 2018
In my role, I dedicated myself to staying at the forefront of the ever-evolving electronic products landscape. I took pride in actively researching and staying up-to-date on the latest electronic products and trends. My goal was to provide customers with accurate and timely information, ensuring they were well-informed about the options available to them. Exceptional customer service was a cornerstone of my approach. I took the time to assess each customer's unique needs, offering personalized recommendations for the most suitable electronic products. Through this tailored approach, I aimed to enhance the overall customer experience and satisfaction.
Recognizing the importance of a well-trained team, I took on the responsibility of training and mentoring my colleagues. I covered various aspects, including product features, effective sales techniques, and the art of delivering outstanding customer service. My efforts were geared towards improving the overall performance of the team.
Engaging directly with customers, I assisted them in selecting and purchasing electronic devices and accessories. My recommendations were based on a deep understanding of their individual needs and preferences. By providing a personalized shopping experience, I contributed to customer loyalty and positive feedback.
To further support customers in their decision-making process, I conducted product demonstrations. This involved explaining technical specifications in a clear and understandable manner, ensuring that customers felt confident and informed in their purchasing decisions. Through these efforts, I aimed to create a seamless and enjoyable shopping experience for every customer. Education
Undergrad in Video Game Design
Full Sail University - Winter Park, FL
High school diploma
Viewmont High School - Bountiful, UT
Skills
• Software Troubleshooting
• Heavy Lifting
• Help Desk
• Microsoft Windows
• Technical Support
• Management
• Telecommunication
• POS
• Sales
• Communication skills
• Organizational skills
• Team management
• Team Player
• Driving
• Technical support
• Heavy lifting
• Cash handling
• Microsoft Excel
• Microsoft Word
• English
• Office management
• Microsoft Outlook
• Customer service
Certifications and Licenses
Driver's License
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