Customer Service Business Development

Cheyenne Wilkins

West Palm Beach, FL *****

***********@*****.***

+1-561-***-****

A multi-talented professional with 5+ years of operational experience in supporting a range of efforts focused on sales, customer service, business development, warehousing, and order processing. Passion for providing top-notch customer experiences with a demonstrated track record of success in effectively managing personnel and high-volume operations. Recognized for technical troubleshooting skills and the ability to resolve challenging problems rapidly and creatively. Equipped with excellent communication skills and the ability to build productive relationships & win customer loyalty. Flexible and versatile; capable of adjusting rapidly to new & challenging situations as well as working well in teams/ independently with minimal supervision.

• Reputation for swiftly identifying and resolving potential customer-facing problems and discrepancies, leading to a significant boost in customer satisfaction and loyalty

• Earning praise and formal recognition from management, peers, and customers for outstanding achievements in sales/customer service and commitment to top-flight quality

• Proven success ensuring top-flight customer service while propelling sales, revenue growth, business development opportunities, and profit margin optimization

• Effective multi-tasking skills and results-oriented with the ability to manage competing priorities and prioritize them appropriately

• A quick learner with a strong sense of self-motivation, curiosity and hunger for learning

• Tech savvy with strong computer skills and proficiency in Operating System

(Windows/ Mac OS ) as well as the ability to thrive in a remote work environment. Willing to relocate to: Dallas, TX - West Palm Beach, FL Authorized to work in the US for any employer

Work Experience

Machine Operator

Trulite Glass and Aluminum Solutions-Lithia Springs, GA February 2024 to July 2024

• Inspecting product for any abnormalities and notifying supervisor immediately of any issues

• Following work instructions by reading labels to expedite the production process; understanding and communicating paperwork and labels/picking list.

• Setting up and operating a single side straight-line glass-edging machine to polish glass or mirror edges. Electrical Assembler

Material in Motion-Fairburn, GA

October 2023 to February 2024

• Work in a manufacturing environment facility

• Use multiple hand tools and power tools

• perform a variety of electronic assembly tasks following company’s workmanship standards

• Follow work instructions to assemble electronic subassemblies and top level assemblies

• Participation in the 5S program is required

• Visually inspects parts for proper insertion and placement

• Safely operate and maintain various tools and machinery Mechanical Assembler

Yamaha-Newnan, GA

October 2023 to January 2024

• Prepares equipment for operation by making equipment adjustments and loading or changing materials.

• Reads, interprets, understands and efficiently performs multiple assembly operations by following work instructions, safety guidelines and other organizational policies, procedures, and rules. Material Handler

Fairburn, GA

October 2022 to September 2023

· Enhance company’s reputation by making sure work areas are safe and clean

· Pick items that are ordered while maintaining accuracy of quantities and correct products

· Maximize efficiency and customer service by expediting crucial operations on the rush line and minimizing downtime

· Ensure that orders are completed in a timely manner by following the company's productivity Warehouse Associate

Amazon-Atlanta, GA

December 2021 to September 2022

· Accurately and efficiently performed primary job functions determined by work assignments

· Operated equipment in a safe manner while adhering to safety policies

· Ensured accuracy by completing documentation of the order processed and delivery

· Stacked and stored merchandise in the appropriate area according to established sequences and procedures

Certified Trainer/Team Member

GUSTO-Atlanta, GA

January 2020 to October 2021

· Trained new employees and ensured they performed the process as specified by the process documentation

· Exceeded sales goals by phenomenal customer service and advanced upselling techniques

· Operated register while working 3 positions (Co-pilot, Primary Register, Secondary Register)

· Established positive, ongoing professional relationships with customers and co-workers Order Processing Specialist

Beyond Trendy LLC-Atlanta, GA

March 2018 to July 2021

· Communicated directly or through the sales organization with the customer to close business by acting as the primary internal customer contact

· Gathered information from multiple departments in the company by managing regular and ad hoc projects while processing external customer purchase orders

· Effectively resolved customer issues/concerns regarding purchases to ensure accuracy

· Responded to customer inquiries via incoming calls and emails, and built trusting relationships with customers

Cashier/Customer Service

Austell Seafood Market-Marietta, GA

October 2019 to December 2019

· Continuously kept shelves stocked quickly and efficiently

· Ensured that each customer received outstanding service by providing a friendly environment

· Greeted customers and determined their specific needs by following up and generating repeat business Cashier/Customer Service

Beauty Master-Atlanta, GA

January 2019 to May 2019

· Handled a variety of customer service issues & resolved customer concerns with expediency

· Consistently praised for exemplary customer service delivery and team-player attitude

· Answered customers' questions, and provided information on procedures or policies Receiving Associate

Burlington Stores-Lake Park, FL

September 2018 to November 2018

Cashier

Burlington Stores-College Park, GA

July 2018 to August 2018

Ride Attendant

Six Flags Over Georgia-Atlanta, GA

August 2016 to September 2016

Education

Bachelor's degree

Georgia State University - Atlanta, GA

August 2018 to May 2023

High school diploma

Westlake High School - Atlanta, GA

August 2014 to May 2018

Skills

• Customer Service Excellence

• Sales & Marketing Strategy

• Team Management and Leadership

• Sound Judgement & Decision Making

• Integrity and confidentiality

• Relationship building expert

• Time Management

• Business Development

• Complaint Handling & Resolution

• Customer Support

• Organization and Planning

• Client Relation & Satisfaction

• Problem-solving abilities

• Teamwork

• Professionalism and Telephone Etiquette

• Multitasking & Teamwork

• Patience and Diplomacy

• Attention to details

• Excellent Communication and Presentation skills Microsoft Office (Word, Excel, PowerPoint & Outlook)

• Microsoft Windows

• Mac OS

• Operating Systems

• Computer Networking

• Assembly

• Customer service

• Front desk

• Communication skills

• Restaurant experience

• Cash register

• Cash handling

• Serving

• Hospitality

• Manufacturing

• Windows

• Computer skills

• Math

• Microsoft Excel

• Smartsheet

• Prepress

• Warehouse experience

• Quality control

• Forklift

• Packaging

• Pallet jack

• Warehouse management system

• Shipping & receiving

• Microsoft Office

• Food safety

• Food service

• Banquet experience

• Distribution center

• Dangerous goods

• Office experience

• Hand tools

• Mechanical knowledge

• Electrical experience

• Power tools

• Sign manufacturing

• Hydraulics

• Dental assisting

• Blueprint reading

• Basic math

• English

• Organizational skills

• Heavy lifting

• Production planning

• Continuous integration

• Assembly line

• Soldering

• Flexo press

• Order picking

• Load & unload

• Microsoft Word

• QuickBooks

• Microsoft Outlook

• Analysis skills

• Food handling

• Project management

• Patient service

• Medical office experience

• Administrative experience

• Data entry

• Oracle

• FDA regulations

• Cleanroom

• Writing skills

• Schematics

• Surface mount technology

• Mechanic experience

• Management

• Production management

• Calipers

• Micrometer

• Precision measuring instruments

• Lean manufacturing

• SAP

• Word processing

• Database management

• Microsoft Dynamics GP

• Quality assurance

• Dimensional inspection

• Quality inspection

• SAP Warehouse Management

• Factory

• Warehouse management

• Microsoft Powerpoint

• Revenue cycle management

• Typing

• Medical billing

• Order picker

• OSHA

• AS400

• Inventory control

• Computer literacy

• Driving

• Materials handling

• Inventory management

• Sanitation

• Reach truck

• Stocking

• Machining

• Pipe threading

• Fabrication

• 10 key typing

• Time management

• Heavy equipment operation

• Crane

• Human resources

• LMS

• Google Suite

• Technical support

• Help desk

• Software troubleshooting

• Leadership

• IT

• Concrete forming

• ISO 14000 family

• Stucco

• Fundraising

• Canvassing

• Conflict management

• IPC 610

• Training & development

• POS

• Problem management

• Phone etiquette

• Product demos

• DME

• CGMP

• Minitab

• CAD

• Data collection

• Electrical wiring

• Electrical systems

• Active Directory

• Customer support

• Manufacturing

• Assembly

• Mechanical knowledge

• Customer service

• English

• Construction (2 years)

• Bindery (2 years)

Certifications and Licenses

ServSafe

Pallet Jack Certification

October 2022 to Present

Driver's License

December 2023 to December 2025

Forklift Certification

October 2022 to Present

CompTIA A+

May 2023 to Present

CompTIA Network+

MCP

CompTIA A+

Food Handler Certification

OSHA 30

Certified Anti-Money Laundering Specialist

CRCM

Certified Fraud Examiner

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