Customer Service Call Center

Thea Latus

Professional * Customer service professional

* *********** ** *********** ***

ummary selling products based on

customer needs and processing

credt card and cash transactions

Skiledin using computers and

handheld devices. Delivers qualty

customer checkout experience

+ Mutttasking.

+ Inbound/Outbound call

representative

+ Skiledin using mukiple programs

Work History Cashier, 21st Century

Cooperative

Nov 2022 - Current, Massena,

lowa

‘+ Maintained high customer

satisfaction levels by going extra

mile to personalize service

+ Accepted checks, debit and credt

cards, and gft certificates in line

with company policy.

+ Processed cash register

transactions on POS and provided

correct change

‘* Resolved conflicts with customers

and looked for opportunities to

improve satisfaction

Call Center Representative,

Sitel

‘Aug 2008 - Apr 2009, Atlantic,

IA

‘+ Mubtitasked to resolve inquiries in

real time, whilst giving customers

full attention.

+ Entered and updated customer

data to create and modify account

information

+ Listened actively to complaints,

feedback and feature requests for

future improvement

+ Recognized caller needs and

recommended viable solutions

CCEOC, Atlantic, 1A

Jun 2011

obtained my GED

Education

Contact

641-***-****

thealatus0824@gmailcom

Massena, IA 50853

Skills

Cash handling

Customer service

excellence

POS system operations

Retail operations

Customer service

Process transactions

POS systems

Price verification

Bagmerchandse

Restock products

Cash register operation

Employee training

Cashier training

Upselling

Contact this candidate