General Manager Hospitality Consultant

Jagjeet Singh Narray

General Manager, Hospitality Consultant, Pre-Launch Specialist, Investment Promotion Expert, Industry Policies & SOP implementation

CORE COMPETENCIES

Performance-driven and knowledgeable Hospitality Consultant with a track record of extraordinary results in developing new investment platforms and conducting portfolio and financial market research. Well developed with critical thinking skills and an important ability to work and perform in any environment

Manage Complex

Situations

Handling P&L

Responsibilities

Adapting as per

Market Strategies

Creating

Management System

Core Member ISO

VP POSH

Committee

Auditor of FSSAI

Pre- Launch

Specialties

Innovation

Marketing & Sales

Strategies

Investment &

Promotion Expert

As the General Manager, my core responsibility is on all aspects, including Revenue Generation for Hospitality domain, Employee Well Being, dealing with all Vendors, and all other stakeholders including Government, Public, and Private Authorities

CORE SKILLS

Ability to deal professionally, courteously, and tactfully with the public and co-workers

Capable of gathering/analyzing competitive market intelligence

Quantifiable track record of past success

Ability to read, write and communicate effectively with others

Ability to prioritize structure and complete tasks with the Company's goals and objectives

Ability to communicate and develop an effective working relationship with fellow associates, and managers.

Thorough knowledge and understanding of hotel operations and departmental interdependencies.

Manage all aspects of the hotel environment through a team of assistant managers and service members

Contributes to the successful development of the Hotel Staff

Builds and maintains relationships with key Clients. Creates and solicits new business through innovative means EXPERIENCES - INTERNATIONAL & NATIONAL

19 years of experience with Luxury & Business Tourism & Hospitality. Exposure includes managing Budgets and P&L, Leadership & Team Building (including the hiring Process), Due Diligence, Deal Structuring & Negotiations, and Planning out all resources, supply chains & activities in relation to companies’ objectives & targets. General Manager Sasha Holiday Resort Goa 1 year

General Manager Ohri's Group of Hotels & Restaurants Hyderabad 1 year Executive Chef The Alcor Jamshedpur 2 years

Sous Chef California Resorts Riyadh – Saudi Arabia 2 years 2 months Executive Chef Sterling Holidays – Villagio Inn Goa 3 years Executive Sous Chef The Lahari Resorts Hyderabad 2 years 5 months Sr. CDP Leonia Holistic Destination Hyderabad 2 years CDP The Kenilworth Beach Resorts & Spa Goa 3 years Hotel Operation Trainee Ramada Carvela Beach Resorts & Spa Goa 2 years 5 months PROJECTS

Launch of Portofino 150 cover – (Italian Specialty Restaurant) The Kenilworth Beach resorts & Spa – Goa

Launch & Support Star Television in organizing Master Chef Season 2 – Hyderabad

Pre-Launch of 70 keys resorts named as Coconut Grove (The Goan Beach Retreat)- Goa

Organized the Hyderabad Mud Run Show – Lahari Resorts – Hyderabad

Organizing & Participated in a live Workshop with Celebrity Chef Puneet Sharma – Amogh Hotels Butta The Square – Hyderabad

Launch of 75 key new resorts named J Convention Center and Resorts – Hyderabad

Launch of 60 covers English Style Restaurants with Morsel & Tisane – Hyderabad AWARDS & RECOGNITION

Certificate from Invest India – Investment Targeting and Facilitation – Invest India (Mr. Deepak Bagla) FDI Center (Mr. Andreas) & WAIPA

Certification of Excellence from Trip Advisor

Outstanding Achiever Award From 2 National & 1 International Brand

Mentions & Accolades from 93.5 FM

EDUCATIONAL QUALIFICATION

Hotel Management - 4years Master’s Degree (T. John College. Bangalore. India)

2 Years Diploma in Multimedia (Arena Multimedia)

1yearDiploma in typing (International Institute of Typing)

Senior Secondary from DBMS School (Jamshedpur – India) TRAINING

Vocational Training for 3 months in Service Department from Fortune Centre Point. Jamshedpur

Vocational Training for 3 months in Service Department from Fortune Centre Point. Jamshedpur

Specialization Training for 6 months in Kitchen Department from Hotel Ramada Carvela Beach Resort

Time and Task Management. A balanced approach to Managing. Performance Development

Performance Development for Non – Management Employees. Service Excellence. Multi Skill Programme MILESTONES

Core Member of the Pre-Opening Team for a Luxurious Resort & Convention Center In Hyderabad

Launched Experiential In-hotel Restaurants in Goa Kenilworth Beach resort.

Coordinating National & International Tie-Ups for Master Chef India Season II executing the entire program

(under the banner of Star Plus)

Handled High Profile Conferences very successfully with clients like Maruti Suzuki for the launch of Nexa, Citibank, Louis Vuitton, etc.

Effectively Tapped the Software boom by Up-scaling & Maintaining the Numero Uno Position of 3 Brands in the Online Domain.

Implementing and Educating the Employees and the Management about the IMS (Software)

Led a Team to Garner the Highest Revenue Ever for the Organization

Led and managed mammoth gatherings of 15000 guests successfully. My Profile – Talks About

Ensuring high standards of guest satisfaction and service quality.

Handling guest complaints and resolving issues promptly.

Building relationships with local businesses, government agencies, and media.

Monitoring guest feedback and implementing improvements based on feedback

Continuously work to establish and enhance existing Investors and business referral relationships

Controlling costs and expenses to meet budget guidelines.

Addressing any legal issues or concerns that arise.

Creating Competitive Advantage by maintaining Corporate PR and Niche Events

Continuously work to establish and enhance existing investors and business referral relationships

Strong organizational skills: the ability to multi-task, prioritize and collaborate vertically/horizontally in a fast- paced environment

Capable of effectively operating in a team-oriented and highly collaborative environment

Ability to respond quickly to changing environments

Excellent organizational skills with the ability to multi-task in a fast-paced client-facing environment PERSONAL SUMMARY

Self-motivated and result oriented in the Hotel Industry, a unique blend of creative flair and passion for food, strong business senses and engaging interpersonal skills, a strong record of streaming operations and improving service to maintain the highest level of quality

Develops and maintains each brand's hotel operating policies, procedures, and standards.

Provides strategic input on operational issues that affect the organization as a whole. i.e., labor contracts, guest service issues, strategic continuous improvement opportunities, evaluation of potential alliances or partnerships, enterprise-wide purchasing opportunities, etc.

Facilitates and drives enterprise operations talent development and talent management initiatives to maximize bench strength, improve retention, and enhance career development for high performers.

Act as the culinary expert for corporate events, trade shows, trends presentations, and product innovation Drive innovation through culinary research on all platforms, including trends within the food industry, menu development, restaurants, and in-market analysis

Languages Known: English / Hindi / Punjabi / Bengali Passion: Meeting & Connecting New People Email id **********@*****.*** Contact No - 91-954*******

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