Customer Service Real Estate
Resume:
Kirstin Louise Lapuz
#*** ********* ******, *** ******, Tarlac City,
Tarlac, Philippines
*****.*******@*****.***
OBJECTIVES:
I aim to obtain a position in a company that offers challenges and good opportunities to grow and enhance my knowledge and skills. Also highly skilled in communication, time management, and problem-solving with a commitment to deliver high-quality work and exceed expectations.
SKILLS:
Excellent Written and Oral English Communication skills.
Good Customer Service Skills
Administrative Tasks
Email Management
Calendar Management
Proficient in MS applications.
Intermediate Typing Skills.
Personal Data:
Date of Birth: May 28, 1994
Age: 30
Place of Birth: Tarlac City Citizenship:
Filipino
Education:
Tertiary
College of the Holy Spirit, Tarlac
Bachelor of Arts in Psychology
2010 - 2013
Tarlac Agricultural University
Bachelor of Science in Psychology
2014 – 2017
Secondary
Ecumenical Christian College
Zamora St., San Roque, Tarlac City
2006 – 2010
Work Experience:
Company: Microtel Global Solutions, Inc.
Position: Collections Specialist
Duties: Doing outbound calls to Doctors or Patients' lawyers regarding the service/s that they rendered. Collecting Debts.
Duration: November 2013 – April 2014
Company: Sitel Philippines, Tarlac
Position: Sales and Customer Service Representative Duties: Doing inbound calls to assist customers in placing orders, upselling, and billing concerns. As well as tracking their orders and any customer service queries. Duration: December 2017 – February 2018
Company: Sitel Philippines, Tarlac
Position: Dental Care Customer Specialist
Duties: Doing inbound calls to assist customers with their dental insurance, helping them confirm the services they’ve rendered, their eligibility, and any billing queries. Duration: November 2018 – December 2020
Company: Cyberbacker
Position: Virtual Real Estate Admin and Recruitment Assistant Duties: Doing outbound and inbound calls for events about real estate that can help agents with their career growth, cold calling for potential seller and buyer leads, processing job applications for licensed applicants who are interested in participating in our weekly apprenticeship programs, and setting up appointments for our regional directors all over the US thru email/text/phone call.
Award/Promotion: Top Appointment Setter for 3 months. Duration: January 2021 – March 2022
Company: Sphere Rocket Virtual Assistants
Position: Inside Sales Agent and Lead Generalist
Duties: Doing outbound calls for potential seller and buyer leads, generating leads, setting up appointments for agents and mortgage leads, and doing lead research for their information using an exact dial.
Duration: May 2022 - October 2023
Company: Tax Goddess (US Tax Firm Company)
Position: Tax Firm Associate
Duties: Doing outbound and inbound calls, answering queries and concerns of clients' messages through Slack, emails, and texts, and setting up calendar meetings, and team meetings using Zoom.
Duration: February 2024 – November 2024
I hereby certify that the information above is true and correct to the best of my knowledge. Kirstin Louise Lapuz
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