Human Resources Customer Service

Abubakr Siragelnour

Henrico, VA 804-***-**** *******.******@*****.***

Human Ressources Professional

10+ years of professional work experience within Human Resources. Languages: English, Arabic (various dialects)

Policy and manual development

Monitoring & Evaluation

Strategic Planning

Coaching

Team Leadership and Training

Conflict Resolution & Employee Relations

Customer Service

HR Analytics & Reporting

Employee Safety Training

Ability to work under pressure

Microsoft/MS Office

PROFESSIONAL EXPERIENCE

Walmart, Henrico, VA 2022 – present

Front End Team Associate

Provide exceptional customer services to 50+ store patrons every day, assisting in sales, returns, and product knowledge to enhance patron experience

Support clients with money services, within a cashier capacity for sales support, as well as wire transfer and money order needs

Work collaboratively within a team to maintain clean and orderly shelves and work stations, rotating and returning products as needed, to ensure customer satisfaction in alignment with Walmart standards

Saudi Ceramics Company (SCC), Riyadh, Saudi Arabia 2016 – 2021

Human Resource (HR) Analyst

Developed data dashboard tool using Microsoft Excel to track key metrics, allowing management to have a succinct overview of company outcomes and metrics for retention, hiring, and other HR data points

Built out a policy manual to outline company expectations and enhance role clarity alongside organizational chart to streamline communication around policies and respond to inquiries efficiently

Addressed performance issues and support employee relations matters as needed to promote employee retention and contribute to a positive work environment

Obeikan Investment Group, Riyadh, Saudi Arabia 2013 – 2015

HR Analyst

Develop and implement data-backed “Job Grading” system across organization to standardize pay scales to reflect market rates

Ensured ISO 9001-2008 standards, achieving positive outcomes during external audits

Established Key Performance Indicators (KPI) in collaboration with Finance team for each position within the company and developed staff training plan to enhance clarity and overall performance

White Nile Petroleum (5B) Petroleum Operating Company, Khartoum, Sudan 2006 – 2012

Senior HR Executive

Recruited and trained 147 trainees and coordinated travel to Malaysia for on-the-job training at Permata, a technical training institute of Petronas to hone skills and increase performance efficiency

Developed an updated HR manual using the Oracle platform in collaboration with IT support

Selected as the liaison with the Ministry of Energy and Mining for all HR related matters

EDUCATION

English Advanced Course, International Rescue Committee, 2024 - present

Bachelor of Science in Management Studies (Accounting & Finance), University of Khartoum, Sudan

Diploma in Automated Information Systems, University of Juba, South Sudan

Higher Diploma in Business Administration (D/MBA), University of Khartoum, Sudan

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